PaperPort - FileManager cum scanning tool
May 08, 2021

PaperPort - FileManager cum scanning tool

Annie Jain | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

PaperPort Professional

Overall Satisfaction with Kofax PaperPort (formerly Nuance)

Kofax PaperPort is used by everyone in the organization but primarily used by Administration, HR and Finance functions as they need to deal with a lot of physical documents. It is also used by a lot of operation teams handling clients' Accounts Payable processed. It enables an organization to create a digital filing system with search and indexing capabilities to find the information easily. Also, with its inbuilt OCR capabilities, it also helps extract unstructured information from the documents and convert it into structured information.
  • With Kofax PaperPort, documents can be merged, pages can be extracted from multiple documents and combined to make a new PDF document. It is an important feature as one needs to do it very often and more ubiquitous pdf readers like Adobe Acrobat Reader DC lacks functionalities like these.
  • Kofax PaperPort scans the documents and using it's OCR, converts these scans to searchable PDF documents so that these documents can be searched based on the text content in them.
  • Functionality to convert other formats to PDF and PDF to other formats. This is important as many times , we need to upload certain documents only in a specific format and conversion is required to and from PDF format.
  • Only compatible with Windows. Has no support for Mac based devices.
  • Support needs to be improved as it's currently not up to the mark.
  • Hangs a lot which should not happen considering the kind of hardware being used.
  • Ability to directly connect with scanning devices and convert the scans into searchable PDFs.
  • Files indexing and search capabilities.
  • Multiple options like passwords and encryption to secure the documents.
  • Less amount of money is spent for filing purpose as less number of people and space are required for filing purpose now.
  • Information retrieval has become way faster as documents can be searched based on labels or on the basis of their content.
  • Lot of options to improve the quality of the scanned image.

Do you think Kofax PaperPort delivers good value for the price?

Not sure

Are you happy with Kofax PaperPort's feature set?


Did Kofax PaperPort live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Kofax PaperPort go as expected?

I wasn't involved with the implementation phase

Would you buy Kofax PaperPort again?


It's a good tool for the organization which still send or receive a lot of paper documents. Keeping a track of paper receipts and documents is messy and not sustainable beyond a point. With Kofax PaperPort, the documents can be digitized and stored and even the information can be structured and the processes can be automated.