Overall Satisfaction with Kofax Power PDF (formerly Nuance)
Power PDF was chosen as our replacement for Acrobat. It is used for document production and discovery. The Bates Stamp feature and the redaction feature are far superior to Acrobat's, in both ease of use and performance. The greater efficiency in Power PDF means that the enormous documents that we are working with can be handled with more alacrity.
- Document production for large matters.
- File Redaction for privileged documents.
- Bates Stamping for case organization.
- Forms editing.
- Print routines could be handled better.
- Signatures and file stamps could be more intuitive.
Most of our users are lacking in technical experience and Power PDF is, for the most part, significantly more intuitive and easier to use than Acrobat. Users are able to move through complex exhibits and Discoveries with ease and without the difficulty and performance issues that we were previously experiencing.
Power PDF is designed for creation and editing of documents and is much more intuitive and cost effective than our prior products.
Do you think Tungsten Power PDF delivers good value for the price?
Yes
Are you happy with Tungsten Power PDF's feature set?
Yes
Did Tungsten Power PDF live up to sales and marketing promises?
Yes
Did implementation of Tungsten Power PDF go as expected?
Yes
Would you buy Tungsten Power PDF again?
Yes
Bates Stamping, Redaction functions, Forms.
Using Kofax Power PDF (formerly Nuance)
35 -
Every employee uses this in preference to Acrobat Reader.
It is utilized by Attorneys, Legal Assistants, and Litigation support for trial prep and client communications
It is utilized by our accounting team for billing and other support personnel for various purposes.
We use the software in our in house usage as well as our remote users.
2 -
Most of the support provided is quick instruction on procedures by our litigation support person on advanced features of Power PDF.
In depth usage of previous versions are useful in supporting P PDF v 4
- Document Discovery
- Client Communication
- In house Training
- Document retention
- Utilizing the software to create and modify exhibits for trial
- We are working on more advanced training for the litigation support users to better highlight information and improve Bates Stamping and Redaction procedures
Evaluating Kofax Power PDF and Competitors
Yes -
Adobe Acrobat Pro.
Adobe had gone to a subscription model, similar to Office 365 and that didn't fit our needs.
- Price
- Product Usability
That we were able to purchase the license instead of purchasing a subscription
The selection process provided the answer that we were looking for. The only thing that we might look for is more information on any education programs available for the software.
Kofax Power PDF Implementation
- Implemented in-house
Change management was minimal
Kofax Power PDF Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Immediate help available Support cares about my success | Need to explain problems multiple times Slow Initial Response |
Our latest purchase included premium support because we are working with the Enterprise version which is to be installed under Citrix.
I was impressed with the effort spent to help me purchase the enterprise version for use in our remote environment.
Using Kofax Power PDF
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- File conversions from Office products like Word
- Addition of Form Fields, very impressed with the heuristics in place to determine the type of field
- Conversion to searchable PDF. The OCR is solid
- File Combination is not intuitive for most users
- Document manipulation is not intuitive