Awesome customer service and a great UI
April 14, 2021

Awesome customer service and a great UI

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with LaunchDarkly

LaunchDarkly is being used by our Technology department to continuously deliver code that is off in production - customers are not impacted by code delivery. Their workflow is not interrupted. We then schedule when the code will be enabled and prepare our customers for the changes. This allows our Technology teams to continue to work without slowing down their schedule for our customers, who like more time to prepare for changes.

Pros

  • Awesome, responsive customer service team.
  • User friendly UI.
  • They welcome feedback and act on great ideas.

Cons

  • Would like to see more analytics.
  • Less downtime.
  • Increased number of deployments.
  • Scheduling releases during off hours, no customer interruption.
I find LaunchDarkly to be very user friendly.
Our teams quickly picked up how to code for feature flags.
I am able to teach my non-technical team how to enable flags and schedule flags.
Deprecating flags has been the hardest, but LaunchDarkly has created alerting for unused flags.
No slowness with integrated software.
None. LaunchDarkly was our only choice.

Do you think LaunchDarkly delivers good value for the price?

Not sure

Are you happy with LaunchDarkly's feature set?

Yes

Did LaunchDarkly live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LaunchDarkly go as expected?

I wasn't involved with the implementation phase

Would you buy LaunchDarkly again?

Yes

It is a good fit for our company. Does exactly what we need.
Easy to teach, our teams quickly picked up how to add the code for feature flags.

Having the ability to schedule feature enablement has been very useful for our company.
Easy to teach even non-technical people how to use the tool.
Very user friendly UI.

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