Looking Glass has mixed feelings on Lavu
Joel M Dillingham | TrustRadius Reviewer
January 16, 2019

Looking Glass has mixed feelings on Lavu

Score 4 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Lavu

We use Lavu as the Point of Sale at our brewery to manage all sales including food, swag, and beverages.
  • Setting up menu items in POS
  • User-friendly once everything is loaded
  • Easy to make changes to menu items on the fly from any mobile device
  • Initial training
  • Split check credit card transactions, seem to have issues with some of the checks not closing out properly or being charged correctly
  • Servers being allowed to run server summary even though they have unpaid checks (not supposed to happen)
  • Have had the system go out on a weekend and took 20 plus minutes to get back online
  • Calling the help desk on the weekend is a joke, takes 45 to 90 minutes to get help
  • It was easy to set up and train new staff
  • They have a lot of bugs that cause billing issues
  • They told me the system could do things that actually couldn't be done (we need to manage usage by beer name and the system can't track them).
This product is well suited if you need two supergroups, need to manage inventory, and need be a POS.