Lessonly has been a game-changer for our remote Customer Service Team
Angel Brockbank | TrustRadius Reviewer
August 01, 2019

Lessonly has been a game-changer for our remote Customer Service Team

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Lessonly

Our Customer Support Team is the current team that uses Lessonly. We use it for new product training, policy training, new hire training, anything that you can think of, we train using Lessonly. My team is all remote, so it's a lifesaver since we can't do any in-person trainings.
  • Super easy to create lessons, very user friendly to create
  • Love being able to track the progress of our team and who has finished which lesson
  • Super easy to go through the lessons and be quizzed on them, it's a great experience for our team.
  • I can't think of any areas of improvement, it's really user-friendly and doesn't leave you feeling incomplete
  • Increase in productivity
  • Increase in CSAT
  • Faster training, which leads to faster implementation
They've been fantastic to work with, very helpful, and even give suggested lessons which we love.
I've looked at a handful of other companies, I can't remember their names, but none of them looked quite as user-friendly.
It works really well for remote teams and large teams that are harder to manage. It helps reduce micromanaging when you can quiz your team and make sure that they agree and know everything you want them to know. Our in-office team doesn't currently use it but I'm sure we could if they felt the need. We just do in office-trainings for those that work in the office.

Lessonly Feature Ratings

Course authoring
10
Course catalog or library
10
Player/Portal
10
Learning content
10
Mobile friendly
Not Rated
Progress tracking & certifications
10
Assignments
10
Compliance management
10
Learning administration
10
Learning reporting & analytics
9
Social learning
6