Lifesize Video Conference - Great Professional Solution I'd Recommend
November 18, 2016

Lifesize Video Conference - Great Professional Solution I'd Recommend

Oswald Reyes | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lifesize Video Conferencing

It is critical for a customer taking on Lifesize understand what to expect in different setup scenarios. For example Lifesize (and by proxy my IT department) received bad reviews from our end users because their conferences had bad video and or audio quality... and an over-all bad experience. Upon looking into the various issues, we noticed that these customers were using laptops connected via wifi, and they expecting HD video quality... Once we corrected their issues (wired them up... explained to them the issues, purchased some better cameras, etc.) their satisfaction levels with the product greatly increased.
We at JL Audio use Lifesize in several ways.
1) Multiple daily conferences between staff at our locations in Miramar, Fl., Phoenix, Portland as well as remote staff in Europe and scattered around the US.
2) The company invests in providing staff with professional and personal self-help training with a reputable trainer. She used to have to fly in. Because of Lifesize, we now have more routine sessions with her and she obviously does not have to fly in. It has allowed us to increase the frequencies of the trainings.
3) Interviews - we now have the ability to interview staff who may not be available to come or whom we are trying to gauge their suitability for a position or job. Now we don't have to fly them in initially for the face to face interview.

  • Consistent functionality - it just works when you need it. Turn it on, login and voila. It works.
  • Desktop presentation works very well and is quite clear.
  • Audio quality is very good at least in my experience. As long as the parties involved have a good quality internet connection, the audio seems to be excellent.
  • We would like to see users be able to select a main presenter and have that person's image feed remain as the MAIN image during a video call and not switch between participants as they speak.
  • Occasionally the calls lock up or freeze apparently randomly. Other the video quality degrades greatly adn take a few moments to repair itself. However this is not a frequent occurrence..
Of course it is excellent for office meetings and conferences, interviews with remote prospects and training. It is less appropriate for our sales department to use when for example they'd like to do a meeting with all of our national reps whereby these reps can call or video conference in. Because of the limitation on the number of connections, this is a less appropriate scenario.

Lifesize Video Conferencing Feature Ratings

High quality audio
High quality video
Low bandwidth requirements
Desktop sharing
Calendar integration
Meeting initiation
Record meetings / events
Not Rated
Not Rated
Live chat
Not Rated
Not Rated
Participant roles & permissions