Lifesize Video Conferencing Reviews

263 Ratings
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Reviews (1-25 of 154)

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June 29, 2020
Michael Green | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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We have been utilizing the Cloud and Room systems for over a year, and we can say wholeheartedly that they are now a vital communications tool within our business. With the ability to join a meeting from virtually anywhere and on any device, we can ensure we are attending a meeting or assisting a colleague on time every time. The browser-based calling is another awesome element, customers can join a call as a guest without needing to download anything on their laptop or desktop machines, and on a mobile device all they need to do is download the app and they are connected. With Lifesize, our team have remained connected throughout the current pandemic, ensuring the feeling of a team is retained and allowing the business to continue as close to normal as we can. The added ability to meet any of our clients or suppliers face to face over Lifesize has also proven to be extremely valuable, making negotiation and problem solving far easier, and certainly, far more efficient. We currently have our whole business using the platform, including our external consultants, which brings them into the fold of the business without the need to be in the office every day. Lifesize has been a true lifesaver during the COVID-19 period and we are eagerly looking forward to the new innovations that they will deliver in the coming months. Thank you Lifesize!
  • Superb lip sync and lifelike quality 4k video.
  • Share my content to my colleagues and customers in a high frame rate and 4k quality.
  • Voice calls on Lifesize are crystal clear and always accessible.
  • Ease of use: the Icon room systems are so easy to use, as is the computer and mobile application.
  • Using Lifesize on my iPhone and iPad has been simple and highly effective.
  • Connecting with Teams and Skype for business has connected everyone with ease.
  • The web management platform gives me clear visibility on usage and allows me to easily manage my team and contacts.
  • We would love to be able to brand our virtual meeting rooms.
  • We would love to have the ability to create break out rooms from the main virtual room.
  • Video voicemail would be excellent for missed calls.
The Lifesize Cloud Platform, combined with the connected Icon Room Systems, provides any business with a reliable, stable, and unrivaled quality video communications solution. I would have no hesitation in recommending this solution to any business, large or small—it just works every time!

With the added ability to simply book a meeting directly from Outlook or the browser, invite your room system and be faced with a simple yes or no on the screen of the room system, this is by far the simplest video conferencing solution that I have ever used.
Read Michael Green's full review
May 05, 2020
Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
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Trialed Lifesize and almost immediately made the switch back to Zoom.
  • There are none.
  • Zero support.
  • Difficult to cancel the subscription.
  • The helpdesk is designed to inhibit people from being able to respond. (You'll know exactly what I mean if ever you attempt to use it!)
Overpriced, atrocious support, difficult to cancel the subscription, steer clear and try something else instead.
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September 15, 2019
Michael Ball-Marian | TrustRadius Reviewer
Score 9 out of 10
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It is used across the entire organization, primarily for connecting remote conference rooms. We use it for smaller daily meetings, but particularly for large team (20-100) person meetings. A good example of this is our quarterly planning activities (these involve hundreds of people and take a full day). But we also use it for small 1-on-1 calls when needed.
  • High definition video.
  • High-quality audio.
  • Price?
  • Generally, it is bullet-proof.
Seems best suited to large-scale, multi-site companies that want to provide the highest fidelity communications, and have the staff, hardware, and money to support this infrastructure. I expect that it would be less useful in smaller organizations where traditional PC-based teleconference would work well enough at a fraction of the price.
Read Michael Ball-Marian's full review
September 13, 2019
Jim Seevers | TrustRadius Reviewer
Score 8 out of 10
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Verified User
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Lifesize Video Conference systems are used throughout the North American area for all meetings, from Executive Team meetings to two-person Conference Room Calls. This use has allowed for F2F meetings without the need for travel. Last year, TGNA held 1.2 Million accumulated minutes in virtual F2F meetings across three(3) countries.
  • The video display is high quality.
  • Ease of use in the interface.
  • Good sound quality.
  • The lower end models need a more robust directory assistant.
  • The dial/microphone unit is poorly designed, and has a very fragile cable which breaks quite easily.
Conference rooms under 30 ~ 40 people are an ideal location/use for this equipment.
Any video conference room venue larger than the above will not work well, as the video oom is largely limited to a low-level of magnification, and the audio capability fails at about 20 ft. from the main unit.
Read Jim Seevers's full review
September 13, 2019
Dave King | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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We use LifeSize for Executive meeting between offices. We use LifeSize for external Video conferences with Customers and video depositions. We also use LifeSize for presentations and training.
  • Office to Office Meeting
  • Customer Meeting with the ease of connectivity, no software to load, simply open a browser to connect to the meeting
  • Training and presentations
  • Interconnecting to other systems
Well suited for interviewing staff or prospective employees. Inter-Office meeting. Customer meetings and Training. The ease of presenting through the video conference works well.

I mentioned we have used the Lifesize support team very infrequently,
but when we need them, they are very responsive to our questions and
concerns. They provide the right documentation, education and support
we would expect form this type of vendor.
are always available to help up through a problem
Read Dave King's full review
September 13, 2019
Michael Gunderson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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We purchased Lifesize primarily to connect with area high schools to offer dual credit courses to high school students. It has allowed us to send classes from our main college campus using a reliable, more intuitive video conferencing system than our previous systems.

Our campus faculty, business institute, and other departments are looking forward to using the system in addition to dual credit teaching.
  • Easy to use
  • Low cost
  • Easy to manage accounts
  • Knowledgeable and reliable sales and customer service at Lifesize
  • Access to Lifesize Community, which connects other Lifesize users/clients, and gives users the ability to request features directly with the support and development teams.
  • Technical support that is second to NONE!
  • More screen layout options
  • Ability to customize screen layouts
  • ability to store ip based systems as favorites.
  • Customizable recording interface--ability to change and arrange PIPs as desired
I would recommend Lifesize to any education institution, and corporate markets. It is well suited for large markets as well as affordable enough to be used by small users and companies to expand their business. The simplicity and versatility of the system allows virtually anyone with a camera enabled device to attend any video conference.
  • Online training
  • Self-taught

Even though I do not have a large presence with Lifesize, I still get amazing support from their customer service, tech support and account managers. I have never had a question go unanswered!

Lately our account has been relatively dormant, and the sales and support team reached out and asked if there was anything they could do on their end to help us use the product more. Knowing that someone is monitoring, and cares, about our account is fantastic!

Yes - Updates are frequent and included with the subscription. Our codec, mobile and desktop apps automatically update each release. Very easy to update and fast in doing so.
Read Michael Gunderson's full review
December 18, 2019
Brian Marcus | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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I have assisted others in setting up and making calls for planning and merger coordination. The flexibility to be able to have the video conferencing anywhere you have a telephone and Ethernet connection is great. It has a great quality picture and the sound is good. The ability to have multiple locations all together is irreplaceable.
  • Video quality
  • Sound quality
  • Easier setup
It is well suited for working in groups across the nation and planning projects without having to be at the same location (which saves money for the company). Being a part of a company that has multiple locations, it would be expensive to have each person fly in and pay for hotels and transportation. Being able to save that money leaves more for the projects.
Read Brian Marcus's full review
October 22, 2019
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Lifesize is used across the whole organization, mainly for internal meetings as the team is spread across various regions. It is our choice of the infrastructure that creates the bridge between the teams working in various regions and various functions. We also have used LifeSize to share the same presentation across 2 rooms within the same office when we didn't fit in one room.
  • Availability & reliability: we've never had issues when the system was down
  • It's well known on the market and easy to get support
  • It is easy to use and set up
  • Sometimes when we tried using LifeSize on 2 screens & 2 sets within one room it was a bit tricky to set it up to ensure both screens display the same.
  • Similar case when we displayed the presentation and were sharing screen of one of our participants. There were cases when it was tricky to get the screen sharing mode and synch it with sound.
The product is well suited for all companies with locations in multiple cities or countries around the world who need to synch on regular basis to collaborate on the processes creation, maintenance, improvement and manage client situations to ensure the cooperation across the company is coherent and well presented to the client.
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October 16, 2019
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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LifeSize Video Conferencing is used for allowing lenders, branch managers, and other staff to be able to join meetings from various geographical locations. It is also used as a training tool to facilitate video conferencing without additional travel. It has minimized the traveling for meetings and allowed staff to be more productive by joining these type of events from the convenience of their own offices.
  • The hardware provides very good quality audio. The satellite microphone is also used as a speaker and the touch screen navigation menu is easy to use.
  • Allows for third party vendors to join by simply dialing or clicking on a link.
  • Good quality video without compromising network resources. Each LifeSize call is capped at 2MB per call.
  • Wish it had collaboration capabilities such as Microsoft Teams.
  • It requires a client to install. Unable to join the call by simply accessing a web browser.
  • It does not integrate well with other vendors such as Polycom or Crestron devices.
If you're trying to integrate LifeSize with any other type of audio/video equipment, it does not integrate very well. LifeSize systems join the calls best in the cloud. If you are hosting a video conference from one particular endpoint and have many calls this could cause some congestion. Best use is with the hosting in the cloud.
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September 21, 2019
Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
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Currently, we are using Lifesize Video Conferencing for meetings between offices. We have 3 offices and multiple people working from home, so it makes the people who are not there in person have more of a presence.
  • Video
  • Voice
  • User interface
  • The equipment is not the best.
  • The software could use some work. A lot of times the signal is busy or only voice connects when I select video.
When we are having meetings between all our offices and the people traveling or working from home.
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September 14, 2019
Anonymous | TrustRadius Reviewer
Score 7 out of 10
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Verified User
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We use it for video conferencing between remote offices. Generally speaking, it works perfectly fine and is optimized for conference room settings when it is connected to large flat-screen TVs. Where the functionality goes down a bit is for users connecting via desktop from remote locations. In those situations, users are not always able to use the screen sharing functionality. This makes for difficult moments in meetings when groups are sharing docs or views. Additionally, a big weakness and blind spot is that there is no easy way to record meetings for later viewing. Finally, better integration with the G-Suite would be nice.
  • Great clarity of image
  • Great in conference room settings
  • Good audio quality for VoIP
  • No easy way to record
  • Guest access limits screen sharing
  • Video quality goes down on desktops
Great for video conferencing between remote offices. Good for meetings. Not as good for screen sharing sessions with current or prospective clients.
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August 08, 2019
Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
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It's no longer being used by our business. A specific department pushed to purchase this as a collaboration tool, and in the past six months, it has been used about two times, one of those being a test call.
  • Calling other LifeSize systems.
  • Integrating with other chat systems.
  • Stability.
  • General functionality, ease of use.
Lifesize Video Conferencing is great at calling other Lifesize systems but other than that, it isn't appropriate for much. I would venture to say that I wouldn't recommend it to anyone that needs a video conferencing system unless the other party specifically states that they have a Lifesize Video Conferencing system.
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July 11, 2019
Trevor Wilson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Our organization utilizes Lifesize Video Conferencing to link our many sites. From our board of directors across 6 counties to our health services office and their need for video chat with our outside physicians, Lifesize is a service and product that we could not function without. Even the phone-only feature is everything we need it to be by allowing us access to pre-determined conference call "rooms" that we can distribute to various departments when the need for calls arise. We especially love the mobile app available for smartphones and tablet devices when we need to meet while on the road.
  • Call quality and reliability are beyond excellent! We never have to worry about dropped frames or glitching!
  • The user support is next to none! If you have a question, Lifesize support is there to help, the first time, every time!
  • The interface of every Lifesize system, new or old, is so user-friendly. We can demonstrate the system once and staff are ready to rock!
  • I would like to see some of the point-to-point features such as far end camera control become available within meeting rooms as well.
  • SMS meeting invitation right from the user portal would be amazing to have in scenarios where a lot of people are calling in.
  • The system view options could be a little easier to access for quicker adjustment of what is being displayed on a call.
Lifesize Video Conferencing is such a great tool for multiple sites looking to call into meetings quickly. Very little set-up is involved, just click and connect! Even using the mobile app is such a great on-the-fly tool for connecting to other team members quickly if everyone has the meeting ID. Such a great tool for active communication.
Read Trevor Wilson's full review
June 28, 2019
Nola Risse | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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We use Lifesize to connect remote users to the main office and to connect satellite offices to the main office or to one another. We are a state-wide organization so this greatly cuts down on travel time. We have also used it to bring in content experts that are out of state that we wouldn't be able to bring in otherwise.
  • Lifesize connects remote users
  • Lifesize saves travel time
  • I wish the feature for picture-in-picture (so we can see our room as well as the rooms that we are connected to) wasn't buried in the menu system. It would be nice to set it up to show it ahead of time too, so we're not fussing with settings when someone first joins in.
Lifesize is great when we have a group of people in our office and others want to join remotely, and it is great for joining more than one location together that also has a Lifesize camera. It isn't as great if everyone is joining from their own computer. Then you should use a web-based program like Zoom.
Read Nola Risse's full review
June 27, 2019
César Outón | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
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Lifesize is the main conferencing tool we use across the company. We do video conferencing between the different regions using the Lifesize cloud. Also, each user has their own account.
  • N/A
  • N/A
  • N/A
  • The equipment is not good and fails all the time.
  • The Equipment and peripherals is very expensive.
  • The app keeps crashing all the time.
  • The admin portal is not easy.
  • The admin page for lifesize equipment cannot be managed centrally.
Lifesize does the job, but I would not recommend it over other options in the market like Zoom. The investment for less quality service is also bigger. I'm not happy with the service provided by Lifesize over the years and this is why the company has decided to move to a different platform.
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June 26, 2019
Virginia Dennerlein | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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We had been using Lifesize Video Conferencing for a few years, then at the beginning of 2018, we contacted the support center to see if we could add functionality. We started using Virtual Meeting Rooms, and then the recording function. It has allowed us to create a video training library that everyone is excited to use.
  • The screen is very clear and easy to understand.
  • The support department is very responsive and eager to walk you through new features.
  • When we start a conference in our NJ office and there is a video presentation, often when our NY office joins in the presentation switches to them. This is particularly annoying when we have third parties also joining as it makes us look like we don't know what we're doing.
It's a great product for collaborating among various locations and offers great flexibility during presentations. It would be nice if we could have microphones that could link to the unit instead of just the wired table versions as sometimes the background noise overpowers the speakers.
Read Virginia Dennerlein's full review
June 26, 2019
Logan Taylor | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
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Lifesize is being used across the organization as a video conferencing solution with the anticipation that it will fill the need to quick, efficient conferencing with remote teams. The system allows us to have people join by PC, phone, or live in person in one of our system set up rooms. It allows for presenting video, audio, and PC presentations live.
  • Multiple ways to join a call.
  • Setting up reoccurring meetings is relatively easy for admins on the cloud site.
  • Phone and computer apps are nicely put together and easy to use.
  • Highly proprietary.
  • Equipment is very costly compared to other brands.
  • Lack of true Microsoft Teams integration.
  • Somewhat difficult customer service.
I believe if you are looking for a high-end system that allows a lot of features and you are not using a different audio/visual conferencing solution, this is the system for you. However, there are other brands who have worked hard to integrate their devices with Microsoft Solutions and the cost factor is significantly less for the same capability.
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June 26, 2019
Ryan Howe | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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We have daily meetings with our offshore offices and a higher quality video conferencing experience was desired for these meetings.
  • High quality video conference
  • Easy connectivity from a web browser
  • I really don't have any suggestions, overall it has worked for us.
Primarily when you need a high-quality conference room video conference experience it works well.
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June 26, 2019
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Verified User
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Lifesize is a great took for our organization and it is our primary VTC service. We use the service not just for video but for phone conferences as well. Also, it is used during a company-wide meeting for non-local employees which allows them to view the presentations on the screen and they can follow along and see the presenter(s) as well.
  • When you send out a meeting invite to an external contact, they are not required to sign up, it just wants your name and maybe your email address.
  • The app on iPhone and Android work great and works seamlessly.
  • Easy to train employees on how to utilize the service .
  • The best feature to is that it allows any user to share their screen during a meeting.
  • International users have experienced spotty/jittery sound and video.
  • Connecting to meetings that are on different conferencing services is very clunky and not end user friendly.
  • Being able to remote control the camera from a mobile device would be nice. If a change is needed during a meeting, the menu is pretty large and draws plenty of attention and distracts the audience.
I recently had to work on a data security refresher for the entire company, which all employees had to show up to see the presentation. I made three separate meetings and sent out the Lifesize invites and recorded all three meetings. I then selected the best-recorded session and shared it with the people that did not attend. The video file size is a decent size and is automatically formatted to .mp4.
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June 26, 2019
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Verified User
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Lifesize is used across our entire organization. It is the key tool for the success of our work from home program, allowing employees to work remotely while still keeping in touch. Also, a key tool as we have remote locations in 7 states. Allows us to conference in colleagues without having to travel. We also use it to facilitate new employee onboarding and orientation.
  • Easy set up
  • Addresses are in the system, easy to look up a participant and connect with them.
  • Great audio/video presentation quality
  • With multiple participants on a single call, the speaker's video is enlarged on the screen to highlight who is talking. Nice.
  • On occasion, the video drops, probably our Internet connection issue.
  • Sometimes we have to reboot for an unknown issue. That usually fixes problem though.
Is perfect for a remote workforce. Runs smoothly on my laptop with a webcam and keeps me connected to my entire team around the country for company-wide meetings. It is just a great tool vs having to travel. Although some people do not like being on video, they can join in audio-only mode.
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September 25, 2018
Andrey Lanier | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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We are a local radio station that covers high school sports in our area, predominantly football. We use Lifesize Video Conferencing for player interviews and meetings while one group is at one game and another group is covering a different game. With player interviews, it helps us record dialogue and easily pull a quote to post to our social media page. Though we use it on a small scale, Lifesize Video Conferencing helps collaborate our work together; this is essential when you have a representative at 17 different high school football games each Friday night.
  • Encrypted Communications: Competing against other newspapers and stations is tough. Lifesize Video Conferencing helps us keep our content original and encrypted.
  • Multiple Screen Sharing: Before, our preferred method of contact was a text message or a FaceTime call. This program allows us to share the same video chat with multiple sources. We've streamed interviews across 4 different games and given live in-game updates - that's something our competitors can never touch us with.
  • Sharable Content: Our meetings and interviews can be recorded and shared amongst our other team members or with the public through social media.
  • IT Support: Set up and customer service wasn't the easiest to deal with. After finally getting through the initial setup, everything else was smooth sailing.
  • Marketing Approach: It's not meant for everyone. We were simply sold a piece of hardware which was a risk but ultimately it met our business needs. Make sure that it fits your brand for what you're attempting to accomplish.
We had a game of the week that we were covering, along with other major area matchups. We were able to collaborate our games altogether and provide a stream that kept us up to date with what else was happening across our area, and how it affected our game of the week as far as standings.

Our initial setup was difficult, and we had to work around other workers who are technologically impaired, per se. The support team provided to us was mostly unresponsive, but we managed in spite of it.
Read Andrey Lanier's full review
September 05, 2018
dave g | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
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We have five locations across three states, as well as many remote workers. LifeSize offers a way for us to easily have all of our employees join video meetings together, regardless if there are 20 people together in a large conference room using a room system, or if it is a remote worker connecting via their smart phone or tablet.

Additionally, the LifeSize support team has been fantastic in working through optimizing our system over the years. They definitely have a more customer-focused approach than larger vendors or services such as Skype.

The chat functionality is still immature compared to competing group productivity platforms, such as Slack. Would really love to see LifeSize beef up those types of features to make it truly a single platform that can provide robust instant messaging (including rich text, images, etc.) and better notifications for desktop users, in addition to the great video experience that LifeSize is known for.

If you work in small ad-hoc teams, LifeSize may be a little expensive or not offer the right balance of video-to-other collaboration-type communication features, such as robust chat and file sharing.However, if you work in an environment with larger teams spread out that also need to connect with individuals wherever they might be, then LifeSize is a solid consideration. It offers relatively platform-agnostic high quality video meetings with screen sharing and recording as the

  • LifeSize happened to be one of the solutions we were able to pitch in easily, as it moved from a complete H.323 system to a cloud solution thanks to the Lifesize cloud. This allowed users to do their Video Conference calls without spending additional money on dedicated lines for your Video Conference.
  • Easy setup and use of devices they really try to make it easy on users
  • I dislike that they are no longer making the Team/Room 220's. I am not a fan of the Icon editions that are replacing the Team/Room 220's for my classrooms and conference rooms. I do not like, when I remote into the codecs, that the layout is very limited compared to the Team/Room 220's. I can no longer see if someone is in the room or able to access the remote control or adjust the cameras. Because we are not using the "Cloud" with our codecs, users are no longer able to access a directory. The remote control looks almost like the Apple TV remote, which has very few buttons with no labels on it. My users, who are not very tech savvy, would rather not use the equipment unless some else sets it up for them.
  • Software for computers could be more robust. One thing I would like to see is a way to click on one of the video streams to just see it large and be able to toggle which screen I want to see myself, instead of the software deciding which one should be the focus point based on who is talking.

We generally pitch in VC as a solution to recover your travel costs and make sure that you get your Return On Investment from the savings in time, energy and money that will result in business productivity.

However, with Lifesize, we also pitch in the savings customers get by going ahead with the cloud, and not just the endpoints.

Read dave g's full review
November 09, 2018
Christoffer Sorner | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
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Our entire organization uses Lifesize daily, both for scheduled meetings and for ad-hoc meetings. We use it mainly for meetings with external parties such as our customers, partners, and distributors. As we are based out of Stockholm and many of our customers sit in cities outside of Stockholm, Lifesize provides us with a solution to keep close contact with our customers without the need for travel saving us both time and money.
  • Lifesize provides a simple and intuitive GUI which makes it easy to use even for non-experienced users.
  • We have many meetings with first time Lifesize Cloud users and all of them have been happy with the easy way of dialing into a meeting with any type of device they have been using.
  • Very good integrations with Skype for Business, Microsoft Teams, Google Meet, Slack, HipChat and others making it easy for the customers to continue using the preferred calendar/chat software and still be able to have the quality and security of a Lifesize video meeting.
  • The licensing could be more flexible, specially for smaller companies that may have use of only a handful of licenses were the Premium 10 is to expensive and a Fast Start doesn't include all interesting features.
  • The possibility to have only one portal/login for all our Lifesize customers instead of having to create a login for each and every one of our customers would be highly appreciated.
  • Also to be able to pair the video systems to the Cloud before sending the system out to the customer would be a powerful tool.
After having tried and evaluated many different solutions and vendors I truly believe Lifesize Cloud is the best video solution on the market at the moment. The architecture behind the scenes is most impressive and makes for a solution that is stable, secure, easy to use and with great quality no matter which device you choose to use when calling into a meeting. Whether used for internal or external meetings Lifesize offers a solution that works even on really bad networks and low bandwidth. And the best part is that your organization doesn't need to change its current way of scheduling meetings with the different calendar integrations Lifesize provides.
Read Christoffer Sorner's full review
July 02, 2018
Ana Tarasova | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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We use the Lifesize Video Conferencing across the whole organization. We use it to have a conference calls internally between departments and colleagues, especially for remote teams and for the conference calls with clients as well. We have been using also some other video conferencing tools like Skype and Zoom for a few years by now and now we've been using mostly Lifesize Video Conferencing during the last year.
  • It is secure and enterprise ready, so when we have calls with our enterprise clients, we do not have any problems with using the Lifesize Video Conferencing
  • It integrates with Skype for Business and Slack which is great
  • Video quality is very very good and it makes online communication more productive and enjoyable
  • 24/7 technical support
  • Lifesize Video Conferencing has limited number of participants which is 50. We've never needed more, but you never know.. Zoom Meetings for example allows 500 participants
  • Price is high for video conferencing software. It starts at $29 per user per month
  • It is not very popular, so many of our clients do not know this software
It is very well suited for smaller companies that work with an enterprise as it has easy integration with most popular enterprise software. It is also well suited for those who are looking for very secure software as one of the strengths of Lifesize Video Conferencing is encryption, every conversation is encrypted by software powered by IBM.
Read Ana Tarasova's full review
June 26, 2018
Derek Letellier | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Our company utilizes a Lifesize Express 220 as our main video conferencing system at our headquarters. We typically use the system to connect to video conference centers around the world, and our primary business model is to connect attorneys to witnesses near our area so they can see and hear participants remotely from anywhere in the world.
  • Great quality video both sending and receiving. This unit records in high definition at 60 frames per second, and the picture is fantastic if connecting to other Lifesize units with similar capabilities. The system also supports 1080p60 monitors, so the picture quality on our end is great as well
  • Audio quality is excellent with the system's utilization of a room microphone for our conference room table. Other mics with greater mic radius are available, but I appreciate that the default microphone works well for our 12 person conference room
  • The system has great compatibility with some of the newer web conferencing bridges such as Zoom. As many of our clients wish to connect via a personal computer, the system works great with the Zoom bridge as well as Lifesize's own cloud bridge (which I have little experience with but has worked well in the limited instances I've utilized it)
  • The system sometimes has compatibility issues with older hardware, but there are far fewer instances of problems lately
  • I have not been able to get URL dialing to work as the system wants to default to SIP calls when I do almost entirely H323, and H323 only seems to work with IP addresses despite not having a similar problem on my Polycom systems
  • The web panel is Flash-based, so it requires an older web browser or some tweaks to Chrome to work properly
  • Upgrades are difficult and expensive, but so far we have not needed to upgrade all that often
Lifesize is a great option if you want professional-grade video conferencing systems. In this day and age where almost everything is going to web-based solutions like Skype, GoToMeeting, or Zoom, we can create a great perceived value by implementing this high-definition solution that our clients simply can't get from their computer. In our line of work, the system has a great value despite the high price tag, but this will be entirely dependent on the user's business model, if they wish to profit from the system, or if they can generate enough business to justify the cost. In the court reporting/deposition setting, we'd be able to make a profit from this type of system within about five months. And that's only counting direct sales from video conferencing; there's also the intangible benefit of being able to secure a case or client because of our video conferencing. An individual user's experience may vary, but it's worth it in our line of work.
Read Derek Letellier's full review

Feature Scorecard Summary

High quality audio (153)
High quality video (151)
Low bandwidth requirements (143)
Desktop sharing (149)
Calendar integration (104)
Meeting initiation (133)
Record meetings / events (104)
Slideshows (90)
Live chat (86)
Q&A (57)
Participant roles & permissions (109)

What is Lifesize Video Conferencing?

Lifesize Video Conferencing is a web conferencing solution. The vendor’s value proposition is that they combine a best-in-class, cloud-based video conferencing experience, with award-winning, easy-to-use devices that are designed for any conference room so users can connect to anyone, anywhere. Additionally, the vendor says their video conferencing solutions are designed for the demands of today’s modern enterprise, yet fully accessible to businesses of any size.

Some key features include:

  • Interoperable cloud video offering
  • Integrated, plug-and-play H D camera systems and HD phones for every room with automatic software updates
  • Consistent experience across devices
  • Search-based directory with name-based dialing
  • Instant and scheduled meetings
  • Schedule meetings from Google Calendar or Microsoft Outlook
  • One-on-one and group calls
  • One-on-one chat and group chat in a meeting room
  • Share your desktop or a specific application
  • Up to 50 live participants in HD video
  • Unlimited audio-only calls included for users and guests in more than 50 countries
  • Record and share video calls instantly with Lifesize Cloud Amplify
  • Skype for Business support
  • Web-based app support via our Lifesize Cloud Web App
  • Desktop app support
  • Mobile app support

Lifesize Video Conferencing Features

Performance & Compatibility of Online Events Software Features

Has featureHigh quality audio
Has featureHigh quality video
Has featureLow bandwidth requirements
Has featureChrome compatible
Has featureIE compatible
Has featureAvailable for OS X
Has featureAvailable for Windows

Screen Sharing Features

Has featureDesktop sharing
Has featureApplication sharing

Online Meetings / Events Features

Has featureScheduling
Has featureCalendar integration
Has featureMeeting initiation
Has featureEnd meetings
Has featureRecord meetings / events
Has featureDial-in attendance
Has featureOnline attendance
Has featureMute
Has featureSlideshows
Has featureInternational calling
Has featureMultiple webcam streams

Online Events Collaboration Features

Has featureLive chat
Has featureQ&A

Online Events Security Features

Has featureParticipant roles & permissions
Has featureParticipant list
Additional Features
Has featureMeet anyone over video anytime, anywhere
Has featureRecord and share instantly
Has featureContinue the conversation after the meeting via one-on-one and group chat in a meeting room
Has featureInvite guests for free
Has featurePairs with award-winning Lifesize Icon conference room systems
Has featureExperience Lifesize Cloud with a free 14-day trial

Lifesize Video Conferencing Screenshots

Lifesize Video Conferencing Videos (7)

Lifesize Video Conferencing Integrations

Slack, HipChat, HCL Sametime (formerly from IBM), Skype for Business (formerly Lync), Microsoft Outlook, Google Calendar

Lifesize Video Conferencing Competitors

Lifesize Video Conferencing Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Plus$14.95 per user/monthCall for pricing
Enterprise$12.95 per user/monthCall for pricing
Standard$16.95 per user/monthCall for pricing

With every plan, you get the collaboration features you use everyday, at no additional cost: • Unlimited video conferences • Downloadable desktop and mobile apps • Secure encryption set by default • Unlimited meeting duration • Free, browser-based web app • Two-way and group chat with popular chat integrations • Centralized, name-based directory • Online reporting and account management • Email and calendar scheduling

Lifesize Video Conferencing Support Options

 Free VersionPaid Version
Live Chat
Video Tutorials / Webinar

Lifesize Video Conferencing Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Mac
Mobile Application:Apple iOS, Android
Supported Countries:Americas, EMEA, APAC
Supported Languages: English, Spanish, French, Italian, German, Finnish, Swedish, Norwegian, Polish, Japanese