Reviews (1-25 of 144)
Lifesize Video Conferencing Review: "For large or small businesses, Lifesize is the product you're looking for!"
- Call quality and reliability are beyond excellent! We never have to worry about dropped frames or glitching!
- The user support is next to none! If you have a question, Lifesize support is there to help, the first time, every time!
- The interface of every Lifesize system, new or old, is so user-friendly. We can demonstrate the system once and staff are ready to rock!
- I would like to see some of the point-to-point features such as far end camera control become available within meeting rooms as well.
- SMS meeting invitation right from the user portal would be amazing to have in scenarios where a lot of people are calling in.
- The system view options could be a little easier to access for quicker adjustment of what is being displayed on a call.
- Lifesize connects remote users
- Lifesize saves travel time
- I wish the feature for picture-in-picture (so we can see our room as well as the rooms that we are connected to) wasn't buried in the menu system. It would be nice to set it up to show it ahead of time too, so we're not fussing with settings when someone first joins in.
- The equipment is not good and fails all the time.
- The Equipment and peripherals is very expensive.
- The app keeps crashing all the time.
- The admin portal is not easy.
- The admin page for lifesize equipment cannot be managed centrally.
- The screen is very clear and easy to understand.
- The support department is very responsive and eager to walk you through new features.
- When we start a conference in our NJ office and there is a video presentation, often when our NY office joins in the presentation switches to them. This is particularly annoying when we have third parties also joining as it makes us look like we don't know what we're doing.
Lifesize Video Conferencing Review: "High End Video/Conferencing Solution being replaced by Microsoft Teams!"
- Multiple ways to join a call.
- Setting up reoccurring meetings is relatively easy for admins on the cloud site.
- Phone and computer apps are nicely put together and easy to use.
- Highly proprietary.
- Equipment is very costly compared to other brands.
- Lack of true Microsoft Teams integration.
- Somewhat difficult customer service.
- When you send out a meeting invite to an external contact, they are not required to sign up, it just wants your name and maybe your email address.
- The app on iPhone and Android work great and works seamlessly.
- Easy to train employees on how to utilize the service .
- The best feature to is that it allows any user to share their screen during a meeting.
- International users have experienced spotty/jittery sound and video.
- Connecting to meetings that are on different conferencing services is very clunky and not end user friendly.
- Being able to remote control the camera from a mobile device would be nice. If a change is needed during a meeting, the menu is pretty large and draws plenty of attention and distracts the audience.
- Easy set up
- Addresses are in the system, easy to look up a participant and connect with them.
- Great audio/video presentation quality
- With multiple participants on a single call, the speaker's video is enlarged on the screen to highlight who is talking. Nice.
- On occasion, the video drops, probably our Internet connection issue.
- Sometimes we have to reboot for an unknown issue. That usually fixes problem though.
- Encrypted Communications: Competing against other newspapers and stations is tough. Lifesize Video Conferencing helps us keep our content original and encrypted.
- Multiple Screen Sharing: Before, our preferred method of contact was a text message or a FaceTime call. This program allows us to share the same video chat with multiple sources. We've streamed interviews across 4 different games and given live in-game updates - that's something our competitors can never touch us with.
- Sharable Content: Our meetings and interviews can be recorded and shared amongst our other team members or with the public through social media.
- IT Support: Set up and customer service wasn't the easiest to deal with. After finally getting through the initial setup, everything else was smooth sailing.
- Marketing Approach: It's not meant for everyone. We were simply sold a piece of hardware which was a risk but ultimately it met our business needs. Make sure that it fits your brand for what you're attempting to accomplish.
Our initial setup was difficult, and we had to work around other workers who are technologically impaired, per se. The support team provided to us was mostly unresponsive, but we managed in spite of it.
We have five locations across three states, as well as many remote workers. LifeSize offers a way for us to easily have all of our employees join video meetings together, regardless if there are 20 people together in a large conference room using a room system, or if it is a remote worker connecting via their smart phone or tablet.
Additionally, the LifeSize support team has been fantastic in working through optimizing our system over the years. They definitely have a more customer-focused approach than larger vendors or services such as Skype.
The chat functionality is still immature compared to competing group productivity platforms, such as Slack. Would really love to see LifeSize beef up those types of features to make it truly a single platform that can provide robust instant messaging (including rich text, images, etc.) and better notifications for desktop users, in addition to the great video experience that LifeSize is known for.
If you work in small ad-hoc teams, LifeSize may be a little expensive or not offer the right balance of video-to-other collaboration-type communication features, such as robust chat and file sharing.However, if you work in an environment with larger teams spread out that also need to connect with individuals wherever they might be, then LifeSize is a solid consideration. It offers relatively platform-agnostic high quality video meetings with screen sharing and recording as the
- LifeSize happened to be one of the solutions we were able to pitch in easily, as it moved from a complete H.323 system to a cloud solution thanks to the Lifesize cloud. This allowed users to do their Video Conference calls without spending additional money on dedicated lines for your Video Conference.
- Easy setup and use of devices they really try to make it easy on users
- I dislike that they are no longer making the Team/Room 220's. I am not a fan of the Icon editions that are replacing the Team/Room 220's for my classrooms and conference rooms. I do not like, when I remote into the codecs, that the layout is very limited compared to the Team/Room 220's. I can no longer see if someone is in the room or able to access the remote control or adjust the cameras. Because we are not using the "Cloud" with our codecs, users are no longer able to access a directory. The remote control looks almost like the Apple TV remote, which has very few buttons with no labels on it. My users, who are not very tech savvy, would rather not use the equipment unless some else sets it up for them.
- Software for computers could be more robust. One thing I would like to see is a way to click on one of the video streams to just see it large and be able to toggle which screen I want to see myself, instead of the software deciding which one should be the focus point based on who is talking.
We generally pitch in VC as a solution to recover your travel costs and make sure that you get your Return On Investment from the savings in time, energy and money that will result in business productivity.
However, with Lifesize, we also pitch in the savings customers get by going ahead with the cloud, and not just the endpoints.
- Lifesize provides a simple and intuitive GUI which makes it easy to use even for non-experienced users.
- We have many meetings with first time Lifesize Cloud users and all of them have been happy with the easy way of dialing into a meeting with any type of device they have been using.
- Very good integrations with Skype for Business, Microsoft Teams, Google Meet, Slack, HipChat and others making it easy for the customers to continue using the preferred calendar/chat software and still be able to have the quality and security of a Lifesize video meeting.
- The licensing could be more flexible, specially for smaller companies that may have use of only a handful of licenses were the Premium 10 is to expensive and a Fast Start doesn't include all interesting features.
- The possibility to have only one portal/login for all our Lifesize customers instead of having to create a login for each and every one of our customers would be highly appreciated.
- Also to be able to pair the video systems to the Cloud before sending the system out to the customer would be a powerful tool.
- Easy meeting setups
- Easy installation setup on our devices
- Very good quality video and voice
- The chat feature can be improved. It feels a little clunky.
- The admin panel can be more user-friendly.
- Compared to competitors, price isn't all that great.
- It's easy to use once configured
- Video and audio quality is amazing
- Very reliable (more than 2000 meetings per year with no issues)
- Smart focus feature is great
- Add on services are great
- Price is pretty high compare to competitors
- 10 hours is a max for recording
Small company for sure will find something cheaper.
- Simple installation.
- Quality of camera.
- Clean interface.
- [Would like to have] auto zoom functionality for whomever is speaking.
- Sometimes when starting up a video conference it can be a little slow.
- No longer making the team/rooms 220.
I like that it has multiple applications for a variety of devices, such as iOS, Android, Windows, MacOS, web browsers, etc. Again, this just speaks to the program's ease-of-use and offers day-to-day usability.
Lifesize Video Conferencing Review: "A complete package for communication for the organization whether it be video call, audio call or chatting"
It solves the problem of communication by allowing one to create a team meeting and have all team members join in the most formal way possible.
Lifesize is available across all platforms like Windows and Android so anyone can use it anywhere by just logging in to their life-size account.
- First of all, video calls as well as video conferencing. I think it is [quite stabel] and does not lag much. One can join the video meeting just by using the extension of the teammate. One can record the video chat as well; that is a nice feature to have.
- Audio conferencing, as well as the feature of being able to mute the microphone when needed.
- Chatting and scheduling meetings of any type: audio, video or chat.
- Screen sharing is quite a good feature.
- Recorded video can only be played through the browser and is not saved on the local directory. It should have the functionality to save the recording in the local storage as well.
- It should show a list of people in the same organization. Instead, you have to add them manually.
- Android app has fewer features than the desktop. They should improve this too.
It is less appropriate for casual calls.
- Lifesize has good picture quality
- Sound quality is excellent
- Add on services are great!
- I wish we could record for longer than 10 hours
- I wish the chat room was easier to use during a video call
- The price is not as competitive as other video conferences
- Google extension works well.
- Calling in additional users is fairly simple.
- Audio link works well.
- Sometimes the connection is bad but that could have sometimes to do with the connectivity.
- Making it easier to add people to the call.
- Maybe more options on the dashboard.
- It is secure and enterprise ready, so when we have calls with our enterprise clients, we do not have any problems with using the Lifesize Video Conferencing
- It integrates with Skype for Business and Slack which is great
- Video quality is very very good and it makes online communication more productive and enjoyable
- 24/7 technical support
- Lifesize Video Conferencing has limited number of participants which is 50. We've never needed more, but you never know.. Zoom Meetings for example allows 500 participants
- Price is high for video conferencing software. It starts at $29 per user per month
- It is not very popular, so many of our clients do not know this software
Lifesize Video Conferencing Review: "A high-quality video conferencing brand on equal footing with Polycom"
- Great quality video both sending and receiving. This unit records in high definition at 60 frames per second, and the picture is fantastic if connecting to other Lifesize units with similar capabilities. The system also supports 1080p60 monitors, so the picture quality on our end is great as well
- Audio quality is excellent with the system's utilization of a room microphone for our conference room table. Other mics with greater mic radius are available, but I appreciate that the default microphone works well for our 12 person conference room
- The system has great compatibility with some of the newer web conferencing bridges such as Zoom. As many of our clients wish to connect via a personal computer, the system works great with the Zoom bridge as well as Lifesize's own cloud bridge (which I have little experience with but has worked well in the limited instances I've utilized it)
- The system sometimes has compatibility issues with older hardware, but there are far fewer instances of problems lately
- I have not been able to get URL dialing to work as the system wants to default to SIP calls when I do almost entirely H323, and H323 only seems to work with IP addresses despite not having a similar problem on my Polycom systems
- The web panel is Flash-based, so it requires an older web browser or some tweaks to Chrome to work properly
- Upgrades are difficult and expensive, but so far we have not needed to upgrade all that often
We currently subscribe to the enterprise-level package of LifeSize Cloud, which allows us to have an LS user account for as many associates as we deem need it. Currently, we sit at 49 active users across leadership, sales, and customer service. One of the great things about LSC is that even users (associates or customers) who don’t have full user accounts can still conduct meetings from their desktops/laptops/mobile devices as guest users in one of our virtual meeting rooms. It also gives each registered user their own toll-free call-in number for audio conference calls, or for audio-only callers to join a normal LSC video meeting. I also think LSC does a great job of connecting users together into a unified meeting regardless if they are calling in from individual devices or sitting in a conference room together. After recently attending a conference call hosted by someone with Skype, I can honestly say that the experience is hands down better than Skype when it comes to the video quality, smart focus on who is speaking, and overall use of screen real estate – e.g. you can only see one person at a time (the speaker), with the focus always on the content shared. Conversely, the LSC app allows you to choose how much screen to give to the presentation vs. the other video feeds. Just an overall better experience.
There are a couple of add-on services that we have subscribed to as well. The first is the recording service, which allows us to record LifeSize meetings at the push of a button, including all of the video feeds and presentation content, which we can then save and host on our intranet for future viewing. We also subscribed to the Stream and Share package, which allows us to host live streams/webinars, which we used to host our first live webinar on back in December.
With all that said, we use it quite heavily. Last month alone we hosted 241 meetings equaling over 160 hours meeting time. In 2017, we hosted 2800 meetings for almost 1800 hours of meeting time. The screenshots below paint a picture of our usage over the course of a year.
- I think LSC does a great job of connecting users together into a unified meeting regardless if they are calling in from individual devices or sitting in a conference room together. We often have meetings with 20-60 people all on the call from five offices and various mobile/PC devices for associates in the field, and it handles these kinds of mixed meetings quite well.
- I can honestly say that the experience is hands down better than Skype when it comes to the video quality, smart focus on who is speaking, and overall use of screen real estate – e.g. you can only see one person at a time (the speaker), with the focus always on the content shared. Conversely, the LSC app allows you to choose how much screen to give to the presentation vs. the other video feeds. Just an overall better experience.
- There are a couple of add-on services that we have subscribed to as well. The first is the recording service, which allows us to record LifeSize meetings at the push of a button, including all of the video feeds and presentation content, which we can then save and host on our intranet for future viewing. We also subscribed to the Stream and Share package, which allows us to host live streams/webinars, which we used to host our first live webinar on back in December. While the live stream functionality needs some maturity and doesn't have the feature-set of something like On24, for something like $500/yr add-on, it's solid.
- The chat functionality needs maturity. Would love to replace Slack w/ LSC, as LSC has most of the features that we are looking for, such as chat. However, it is missing support for images, rich text, and many other features you have come to expect from a strong IM platform.
- Notifications could be better. Would like to see icon badges on the taskbar icon, better use of Win10 notification center. Doesn't do a good enough job to highlight missed calls or messages while you were away.
- The live stream functionality is a good value for the cost, but is rough around the edges and needs polish.
- The recording functionality, while easy to use and quite valuable, is held back by the paltry 10 hours of recording space you are given. Since it has a video library and sharing capabilities, it is a shame that you can only keep 10 hours of content there.
Great for having meetings with 3rd parties who can call in as a guest and still have full functionality.
- I believe the strength of Lifesize rests in its branded equipment which allows the user to quickly select the meetings from a quick list.
- Lifesize has an easy-to-use application to quickly create meetings and send connection links to invitees. Once the invitee receives the link, a click on the link will open the browser and quickly make the connection to the meeting. Simple!
- I like the reporting services the Lifesize admin console provides on the website. I use these to report to the Trustees how many minutes and calls we placed within a certain time period.
- We are currently using Lifesize for classroom teaching from one campus to another. I do not believe Lifesize is designed for this. It would benefit from adding support for "raising hands" to notify the presenter of questions.
- I would like to see a light-weight camera system with iPad app control of the camera. I believe this could greatly reduce the cost of the system.
- Running videos on the Lifesize system is rather difficult from one classroom to the other due to the lag time involved.
- Adding multiple camera support from one location would be very helpful. We are constantly struggling with trying to get good angles.
Lifesize Video Conferencing Review: "The seamless benefit of using Lifesize in all video conferencing needs"
- Easy to install and use
- Defies physical location in communication
- Customer support is available to help the new customers
- Updates should be easy to download and install
- Have a full review on the functionality of the software once per year
- Enable customization of the software
- Works exceptionally good on low bandwidths
- Cross-platform connectivity with external participants
- Gives real time face to face conference experience
- Helps in cutting down traveling expenses and saves on man-hours spent on traveling to a location for meetings
- Centralised call management facility to admin in cloud panel i.e. to add users to call/record call
- Call host can mute participants at other locations to avoid noise pollution
- Further optimisation on band width
- quality video and sound have good experience for the participants
- the dynamic function shared desktop and video of other participants is great.
- The local directory and the function to call another video conference system is really good, no have borders for the communication.
- Have 2 or more profiles and directory by account.
- Unified Calendar for the Video Systems and Manager
- allow to connect voice calls to video conferences, some users of mobile devices do not always have an internet connection, this option would be wonderful
- Office to Office Meeting
- Customer Meeting with the ease of connectivity, no software to load, simply open a browser to connect to the meeting
- Training and presentations
- Interconnecting to other systems
Lifesize Video Conferencing Scorecard Summary
Feature Scorecard Summary
About Lifesize Video Conferencing
Some key features include:
- Interoperable cloud video offering
- Integrated, plug-and-play H D camera systems and HD phones for every room with automatic software updates
- Consistent experience across devices
- Search-based directory with name-based dialing
- Instant and scheduled meetings
- Schedule meetings from Google Calendar or Microsoft Outlook
- One-on-one and group calls
- One-on-one chat and group chat in a meeting room
- Share your desktop or a specific application
- Up to 50 live participants in HD video
- Unlimited audio-only calls included for users and guests in more than 50 countries
- Record and share video calls instantly with Lifesize Cloud Amplify
- Skype for Business support
- Web-based app support via our Lifesize Cloud Web App
- Desktop app support
- Mobile app support
Lifesize Video Conferencing Screenshots
Lifesize Video Conferencing Videos (7)
Lifesize Video Conferencing Integrations
Lifesize Video Conferencing Competitors
|Squad||$29||monthly, per host|
|Premium||Call for pricing||Call for pricing|
|Enterprise||Call for pricing||Call for pricing|
All pricing is based on an annual contract. Squad Plan has the following conditions and inclusions: no minimum of users; host meetings with up to 25 people, plugins for Outlook and Google Calendar, join meetings using a standard phone line, connect from video conferencing systems, Record & Share Optional, no Lifesize Icon system pairing, online Support Premium Plan has the following conditions and inclusions: minimum of 10 users; maximum Call size of 40 people, 1 Virtual Meeting Room per host, Skype for Business/Lync Integration, Live Stream optional, Record & Share optional, Single sign-on, calendaring for paired Lifesize Icons ,Lifesize Icon Health Monitoring, Premium Support Enterprise Plan has the following conditions and inclusions: Maximum Call size of 50 people, unlimited Virtual Meeting Rooms, entitle every employee and room, Skype for Business/Lync Integration, Live Stream optional, 10 Hours of Record & Share, Single sign-on, calendaring for paired Lifesize Icons, Lifesize Icon Health Monitoring, Extreme Support - 24/7/365
Lifesize Video Conferencing Support Options
|Free Version||Paid Version|
|Video Tutorials / Webinar|
Lifesize Video Conferencing Technical Details
|Deployment Types:||On-premise, SaaS|
|Operating Systems:||Windows, Mac|
|Mobile Application:||Apple iOS, Android|
|Supported Countries:||Americas, EMEA, APAC|
|Supported Languages:||English, Spanish, French, Italian, German, Finnish, Swedish, Norwegian, Polish, Japanese|