Best Support and Attitude on the Front Lines
June 05, 2018

Best Support and Attitude on the Front Lines

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Limelight Orchestrate Delivery

We are a webcasting and video production company. We used Limelight Orchestrate Delivery to host and deliver the content to our clients and their audiences. The platform was used across our entire organization. Orchestrate was used in our workflow from our offices and from our teams in the field.
  • We used Limelight Networks (LLNW) for content storage and reporting. They continued to update and improve the platform. Their customer communication approach had evolved over the years to become very good.
  • We webcast live events throughout North America and abroad from multiple locations for multiple clients, simultaneously.
  • We built applications on top of LLNW infrastructure.
  • We found the LLNW business model and therefore workflow is not set up for multiple live webcasts. It can be done but it is not cost-effective as compared to competitors.
  • While their contracts evolve to be more competitive, those original customers/supporters are trapped in old un-competitive contracts and sales blames the lawyers for their inability to make changes.
  • We built our live and archived webcasting part of our business around the LLNW platform. We built a successful business with the assistance of their tools and network. Management is really working hard to ensure clients are happy and are being assisted by the organization.
We have moved our live webcasting and archived hosting away from LLNW. There were some technical hurdles that we could not overcome, even with their technical support. For our business model, LLNW's fee structure was not competitive with others in their space.

We do appreciate them for trying though.
Limelight's tech support and their attitude are tremendous. They are always available, willing to assist and quick. They are problem solvers with a can-do attitude.