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A good place to feel like you're in good hands
June 01, 2021

A good place to feel like you're in good hands

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Linode

We use Linode to host some of our infrastructure. We also used Linode to host services for our clients, as we are a web development agency. Regarding our direct experience, we host 4 servers and other internal services for more than 1 year. We have 2 other clients hosting their infrastructure in Linode, mostly using cloud servers.
  • Control panel is simple and easy to use
  • They provide a good range of hosting services and options
  • Response time is good in their support channels
  • Initial configuration for email ports in servers is hard to manage, you need to open a ticket to handle it correctly
  • Missing on-demand databases
  • Missing on-demand datastores, like redis or memcache
  • Stackscripts looks cool, but I'd like a curated list to trust
  • Reduced costs
  • Peace of mind, as their support is good
I've tested many other hosting options... I have the feeling that Linode was superior in terms of technical profile, response time, and overall support.
They've been excellent at resolving our issues, good response times. This is the top 1 reason we use and recommend Linode.
We've migrated some of our services from Rackspace to Linode, and recommended other clients to do the same. Cost was reduced to half and support/performance not impacted.
It's important to us, not critical though but having at least 99,9% availability over the year is a must. For our clients, the importance varies, but in general, the most important thing is response time when an issue is found and causing downtime. In this area, we are very happy with the response times and we had no downtime to report in months.
Well suited if you need a good balance between ease of use, good technical profile, performance and quality of service.
If you need something more complex, you end up falling into AWS or digital ocean as they offer a wider range of services, being DO a serious competitor because of their database offering.

Evaluating Linode and Competitors

Yes - Rackspace, mainly because of the price, switching to Linode cut the price by half and we're happy with the support we get.
  • Price
  • Product Reputation
  • Prior Experience with the Product
All times I've used Linode I feel I'm paying for good service, quick turnaround when issues found and solid infrastructure.

Using Linode

Their control panel is SIMPLE, that's a blessing nowadays.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • create new linode
  • marketplace
  • node balancers
  • kubernetes
Yes, but I don't use it