Reliable and Trustworthy
July 17, 2023

Reliable and Trustworthy

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Linode

We use Linode in multiple ways, from specialized development platforms to SSH and VPN hosts to NextCloud servers.

It is very easy to create a new VM with Linode, install a particular Linux Distribution, and then customize the environment to suit the specific needs of that application or developer.

Some of the machines that we have created as development machines have gone on to become test and production machines, or other machines have been created as almost duplicates of those development machines.
  • Technical Support
  • Ease of creation
  • Ease of modification ( settings, etc )
  • Easy to allocate IP addresses, both IPv4 and IPv6.
  • Some of the documentation requires some hand-holding to get started. It does explain how to do things, but sometimes finding the answer takes work.
  • Some of the settings are not obvious, or in locations that are not completely clear without experience.
  • Over the years, Linode has enabled us to stop maintaining our own server hardware, and leave that up to them.
  • On the other hand, Linode provides a bare machine, and requires us to provide almost all of the systems administration effort.
We have used both DigitalOcean and EC2 in the past, and a client is currently using EC2.

DigitalOcean certainly has some attractive offerings, particularly price-wise, but it did not seem to suit our needs at the time.

EC2 has always seemed too big for our needs, a much larger hammer than we need, although it also has a different focus than Linode and similar companies.
Linode has always responded promptly and completely to any needs that we have had.

If the answer to our question is not immediately obvious to the Technical Support person helping us, the correct, complete answer is quickly found.

We have never had a need to complain about the service given by Linode's Technical Support staff.
This company first became a customer of Linode approximately 15 years ago, taking advantage of an introductory offer at a Linux conference.

Since then, we have been able to significantly reduce the number and type of machines owned in-house, reselling and recycling the larger, older and more power-hungry machines on-premises.

The number of "machines" provided by Linode both to us and to our clients, has come and gone as needs required, without having to handle any hardware.
Reliability of our infrastructure has always been an issue, and having to deal with local power outages or Internet outages has been a concern.

That concern has been greatly reduced with out use of Linode -- there is no need to worry, because, in our experience, those issues do not arise, or if they do, they are invisible to us.

There are still power and Internet issues for the local developers and users of the Linode services, but they are local issues, not Linode issues.

Do you think Akamai Cloud Computing delivers good value for the price?

Yes

Are you happy with Akamai Cloud Computing's feature set?

Yes

Did Akamai Cloud Computing live up to sales and marketing promises?

Yes

Did implementation of Akamai Cloud Computing go as expected?

Yes

Would you buy Akamai Cloud Computing again?

Yes

Amazon S3 (Simple Storage Service)
Linode provides a wide range of configurations and prices, suitable for many budgets and needs. They also have a lot of experience in providing these services for many years.

We have almost exclusively used Debian distributions for our work, but they offer a large number of other versions of Linux.

Beside "raw" distributions of Linux, they also offer other VMs containing specialized installations of a variety of applications, such as Wordpress, Drupal and Docker.