Item: Lob
Rating: 9
Author: Verified User

Overall Satisfaction with Lob

Use Cases and Deployment Scope

We use Lob to send direct mailers to eligible members to let them know of a new benefit they have. The dashboard makes it incredibly easy to build campaigns and track results. The learning curve is really low and you're building campaigns before you know it. Additionally, Lob support is really responsive.

Pros and Cons

Pros

Customer Support
Responsiveness

Return on Investment

Improved deliverability
Metric tracking
Increased engagement

Efficiency

I took over our direct mail workflows and Lob quickly jumped on the phone to give me a detailed overview. When it came time to send my first campaign, they were immediately available to jump on again to set it up with me. They're very responsive and helped me to set up a campaign and track the metrics I needed to see to gauge campaign success.

Usability

It's very easy to learn and Lob support is available for any walkthroughs.

Key Insights

Do you think Lob delivers good value for the price?

Yes

Are you happy with Lob's feature set?

Yes

Did Lob live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Lob go as expected?

I wasn't involved with the implementation phase

Would you buy Lob again?

Yes

Likelihood to Recommend

If you need to send direct mailers, Lob makes it incredibly easy. You can build a direct mail campaign and Lob identifies any issues with the campaign to help you easily troubleshoot along the way. The dashboard also helps you understand how successful your campaign was.

Lob Feature Ratings

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