Lucidchart for internal marketing use
March 31, 2022

Lucidchart for internal marketing use

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lucidchart

Lucidchart is fairly usable and intuitive. There are very few functions, namely hyperlinking, that are not intuitive, but quite literally, everything else is intuitive. Whether it be adding an additional shape to the chart, creating links between shapes, or deleting any of the aforementioned steps, it is incredibly seamless and easy to do so.
Lucidchart is used in a variety of ways at my company, across multiple departments and organizations. This includes Software Engineering, HR, Marketing, and Sales. In my department, Marketing, we use Lucidchart to map out specific processes and responsibilities within a given role. Given the complex and cross-functional structure of roles at my company, Lucidchart does a great job at visually diversifying teams, vendors, customers, and systems that integrate with these processes.
  • Organization Charts Across Teams.
  • Complex Processes, both Technical and Non-Technical.
  • Systems Integrations.
  • Integrating Photographs.
  • Confluence/Atlassian integration (charts don't autosize on landing pages).
  • Adding new shapes.
  • Improved Productivity in Ramping new hires.
  • Improved Performance in training new roles.
  • Time Savings in cross functional trainings.
We namely integrate with Atlassian, which owns Confluence, where we store most of our internal documentation. Other parts of our organization integrate Lucidchart with GitHub, more so on the technical side. It is very important to have Lucid integrate with Confluence in order to display organization charts. This is actually an area that Lucidchart needs to work on because the Lucidchart does not auto-size the chart size on the page appropriately.
I have not personally needed Lucidchart support but I have had coworkers who needed it, and they have told me that the support team was excellent.

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Lucidchart is a million times easier to create flow charts, org charts, and processes than Microsoft Word, Microsoft Powerpoint, Google Docs, and Google Slides. It is much easier to drag and drop shapes, connect shapes, and display flow. It is much more customizable, does not confine users to specific sheet/file sizes, and allows for a truly unique user experience.