Enabling us to dive in quickly to find value
February 08, 2023

Enabling us to dive in quickly to find value

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lucidchart

There really is no learning curve, other than understanding standards of templates (e.g. BPMN). Where this knowledge may not be readily available within the team, there are videos and articles available to review. This has helped us massively. The tool itself, however, required no training and has inbuild tips and guides which have enabled everyone to start using it right away.
Lucidchart has helped us build a combined view of our customer and partner flows, enabling us to understand the best opportunity to create value through our utility. The simple distributed tool has given all users equal and real-time access to these flows, as well as enabling a consistent language through the templates and shapes available.

Pros

  • Simple and distributed interface - available anywhere
  • A broad shape library with a focused interface (grouping) drives consistency
  • Secure sharing of files enables us to collaborate as a team

Cons

  • A dark mode would be useful, especially as devices enable fully dark mode for most items
  • Offline edit ability would be useful - I can export a read only PDF, but don't believe I can edit when not connected
  • Too early in our journey right now - but is enabling us to identify areas of value
  • Has quickly helped us understand where we may cause friction
We havent had to use any support yet from Lucidchart.

Do you think Lucid Visual Collaboration Suite delivers good value for the price?

Yes

Are you happy with Lucid Visual Collaboration Suite's feature set?

Yes

Did Lucid Visual Collaboration Suite live up to sales and marketing promises?

Yes

Did implementation of Lucid Visual Collaboration Suite go as expected?

Yes

Would you buy Lucid Visual Collaboration Suite again?

Yes

Our need to rapidly map user and partner flows while working with folks across the country was critical to flushing out areas of risk and opportunities to drive value. Lucidchart allowed us to do this with no training, other than agreeing the standard format we'll use (which was also enabled through the focused templates). The relatively low cost access was critical in allowing us to do this early in our journey.

A separate need to map a legal entity structure was done in another tool, as Lucidchart was overkill, and a MS Office tool was simpler and quicker to access.

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