In my opinion good email deliverability, unreliable pricing
October 01, 2021

In my opinion good email deliverability, unreliable pricing

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Gold

Overall Satisfaction with Mailjet, from Pathwire

We have been using Mailjet [for the] last 3 years and have upgraded from their basic plans [to] gold plans. Their email delivery is fantastic. They basically have 2 pricing, Entry Level 450000+ mails of Basic and Premium Level of 450000+ mails. Our work was going on [the] regular plan of sending 450000+ mails. Now, this week we got [an] email that they are decommissioning this plan and keeping only $400+ plans which [are] almost 2.5 times [our] current plan. So when we talked to support they [told us] that this plan [was being] decommissioned and [they are] keeping only the advanced plans as decided by [the] management and [there is] no option to keep our old plans or alternative similar plans.
Really, [I feel] it is DISAPPOINTING that a great email delivery service provider [does] such cheap things [in my opinion]. Surely now until we get [an] alternative we will be sticking to [their] services and have already downgraded our plans. Once we get [an] alternative at reasonable pricing then Bye Bye to MailJet. Now [I think] many users like me who [did not know] earlier [will] suddenly see [a] high bill amount [and] will start posting negative reviews.
  • Email delivery in inbox
  • Easy interface
  • Good for training institutes where subscribers keep on updating every month and removed every month
  • Plan pricing
  • Mail goes to customer so it is [a] good service
  • At current pricing MailChimp is more cheaper than Mailjet

Do you think Mailjet delivers good value for the price?

Not sure

Are you happy with Mailjet's feature set?

Yes

Did Mailjet live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Mailjet go as expected?

Yes

Would you buy Mailjet again?

Yes

[In my experience] they will suddenly decommission old plans and will move you automatically to new plans of much higher value by just sending you [an] email. I was lucky I read the email. If someone is unlucky to miss the mail they will see [an] increased bill straight away [of] 2.5 times from [the] coming month.

Mailjet Feature Ratings

WYSIWYG email editor
6
Mobile optimization
9
Email deliverability reporting
10
List management
10
Dashboards
8
Standard reports
10