MaintainX has brought us into the future.
April 08, 2025

MaintainX has brought us into the future.

Derrick Tuft | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with MaintainX

We use MaintainX to schedule PM, receive requests from production teams, and schedule our projects. We are currently working towards our inventory management via MaintainX because it is smooth and very user friendly. We have used it so much since we've started and have made so much progress that the production teams are looking at ways, they can utilize the software for their teams to schedule inspections and assessments.

Pros

  • Customer Service
  • Integration
  • Adjusting our platform to fit our needs

Cons

  • Missing some functions, but the team is always on top of innovation so if I don't see it today, it may be there tomorrow.
  • Wish there was a simpler way for operators to complete inspections rather than having to create work requests.
  • Pricing is confusing and the way that they have their billing set up is strange.
  • It has helped not only my team, but the management of our company to see what we do and how we are doing maintenance.
  • Our inventory is a lot to work on, but MaintainX has changed the way we used to inventory and makes it easier for the team to check out or put away parts.
  • Having QR codes around our building for requesters and maintenance to scan has helped out when trying to decipher where the problem is.
It is a mobile based service which makes it way simpler for my team to use it on their iPads compared to our previous web-based maintenance software.

Do you think MaintainX delivers good value for the price?

Yes

Are you happy with MaintainX's feature set?

Yes

Did MaintainX live up to sales and marketing promises?

Yes

Did implementation of MaintainX go as expected?

Yes

Would you buy MaintainX again?

Yes

Being able to create Work Orders and Procedures is so seamless it almost feels too easy. If I ever have a question or need help, I can connect to MaintainX with the in-app communication center or reach out to my dedicated service rep Mary and we get the job done super-fast and easy. We use the software daily in the maintenance department completing work requests, PM, and projects. We also are starting to utilize the software for our inventory management. The software is so easy to use and navigate that we actually have some production members using it to complete their inspections. It was easy to set up, I filled out a workbook that was tailored to our building and sent that over and like magic, our entire catalog of PM was there ready for my team to hit the ground running.

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