New MaintainX adopter.
April 28, 2025

New MaintainX adopter.

Paul Toms | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Premium

Overall Satisfaction with MaintainX

Our business did not have any CMMS system in place. We suffered from high dontime and inability to produce machine servicing reports to safisfy legislative requirements. We were very inefficient in how we managed our Engineering dept resources and how we managed machine b/downs and almost no preventetive maintenance.

Pros

  • Captures and retains vital information on work carried out on our equipment.
  • provides suite of reporting tools to satisfy multitude of legislative and H+S requirements.
  • allows us to input photographs and even videos on tasks completed.
  • Provides functionality to create and follow specific procedures.

Cons

  • We would like CSV files to be automated reports. you cannot current export a CSV file on a set period.
  • Would like better functionality for searching key word technical faults
  • Would like easier parts request or required functionality.
  • We have only had the system 4 months although already it is providing critical reporting information to keep the business compliant. This compliance is critical and almost impossible to value, although for the investment and then the annual subscription it is extremely good value for money.
  • I am confident the ROI will be less than 6 months.
  • We are extremely confident the system will take us from an average of 28-30% downtime to 18-20% through more structured management of time and resources via the MaintainX system.
From the initial trial period to now using the system in full, the system was easy to navigate from the very start.
The teaching videos within the system are excellent and really help with how to use the system effectively.
Much preferred MaintainX as I judged the usability much easier.

Do you think MaintainX delivers good value for the price?

Yes

Are you happy with MaintainX's feature set?

Yes

Did MaintainX live up to sales and marketing promises?

Yes

Did implementation of MaintainX go as expected?

Yes

Would you buy MaintainX again?

Yes

This is the first CMMS system I have used and whilst I did explore other competitor systems, I found the MaintainX system the easiest to use. I also found working with [...] extremely easy and confidence inspiring. The system is functional in the real world but also has fantastic functionality well beyond anything we could think we would need. Most importantly it is user friendly for the basics for both Technicians and the Administrators of the system.

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