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Great Patching Software! That, (at times) Falls Short Due to the End Users
June 30, 2023

Great Patching Software! That, (at times) Falls Short Due to the End Users

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ManageEngine Patch Manager Plus

We use Patch Manager Plus in an educational environment where finding time to update is hard for teachers. One of the challenges we faced was that teachers would not update their apps during the school day and have outdated software. With Patch Manager Plus, we set up our distribution servers, deployment profiles, and gave teachers specific times of day when their computers would update. This helped solve our problems by allowing devices to update and not hinder the work day.
  • Efficient and kind support.
  • Updating apps with relative ease.
  • Simple to set up distribution servers.
  • More detailed explanations for “why” an update failed.
  • Better MacOS update support.
  • More customizable reports for building technicians.
  • Patching
  • Simple for the end user
  • Distribution servers
  • Systems are regularly up-to-date
  • Systems are more secure
  • End users don't like forced reboots, but they are necessary

Do you think ManageEngine Patch Manager Plus delivers good value for the price?

Yes

Are you happy with ManageEngine Patch Manager Plus's feature set?

Yes

Did ManageEngine Patch Manager Plus live up to sales and marketing promises?

Yes

Did implementation of ManageEngine Patch Manager Plus go as expected?

No

Would you buy ManageEngine Patch Manager Plus again?

Yes

Patch Manager Plus is a piece of software that does its job well under the correct conditions. This is not always perfect, and sometimes patching fails on a client system. This can be frustrating because there could be a number of reasons "why" a patch failed, but the system does not always tell you that in detail. I have been able to figure out that Patch Manager Plus will not update certain systems if the battery is too low, and the system is not plugged in. While I recognize this as a fault with the system, and NOT Patch Manager Plus. I still believe it would be nice if the software would tell me that on the back end, so that I can troubleshoot better. Overall, as said, Patch Manager Plus does it job perfectly under the correct conditions.