Marchex - A Must Have for Everyone
May 09, 2014

Marchex - A Must Have for Everyone

Kayla Blanchard | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Overall Satisfaction with Marchex

Marchex is being used as a tool for tracking the effectiveness of various ads and message for our clients. It is addressing the problem of missed opportunities and gauging the effectiveness of certain campaigns.
  • Marchex is really great at recording calls. Our clients can see if there are any internal issues to address with their own employees and systems in place. Many clients believed that the message was the issue but once they were able to listen to their calls, they saw that they needed more internal training on closing leads and making sales.
  • Marchex is a really great solution to gauge the effectiveness of a message and which medium was more effective in delivering that message. For instance, we can let our clients know if their sales pitch worked best for driving leads through radio, tv, internet, etc.
  • Marchex can be a bit overwhelming at first because they offer so much. A very comprehensive downloadable how-to PDF would be great.
  • It has led to better customer service now that employees know they are being recorded. Calls are being answered quicker, there is less wait time, and there are 50% more leads generated because of this.
  • Now that clients can see exactly how many calls they are getting and from where, it has given our company a greater ROI as we are now more transparent and credible than ever.
  • Mongoose Metrics
There is no comparison. Marchex offers better customer service, a better product, and more options. It it so much more in depth, easier to use, and has a better looking interface. We switched from Mongoose Metrics to Marchex because Marchex integrated better and easier into our dashboard.
It is the easiest to use and easiest to justify when selling our other products to clients.
I believe it is best suited when there are various messages across various mediums that need tracking. I truly believe anyone can use it and it would be beneficial to any organization but it is an absolute MUST for those that advertise across many platforms to see where they can improve and where they can put or pull back advertising dollars to increase sales.