The most accessible and straightforward platform for intelligent conversation
May 28, 2021

The most accessible and straightforward platform for intelligent conversation

Luís Felipe Costa Araújo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Marchex

I hired Marchex for the operation of a third party to use and bring metrics for calls and texts received, thus seeking to improve the quality of service. We also guarantee how users write to us and what we can take advantage of in order to get involved and be accurate in missed opportunities.
  • find and convert customers better
  • Get data and perform better with conversations
  • have conversational analysis to be consistent in delivery
  • Lack of a feature with graphics
  • Bad tool layout
  • Difficulty communicating in other languages
  • Message automation
  • call analysis
  • Conversational intelligence
  • responsiveness
  • reduction of active employees
  • better distribution of internal information
I believe that the way in which Marchex solutions are shown leaves you with a secure feeling that the service is accessible and easy to understand. This makes you choose it even among other platforms with more marketing disclosure. Undoubtedly, it is the service that makes you sure of the purchase.

Do you think Marchex delivers good value for the price?

Yes

Are you happy with Marchex's feature set?

Yes

Did Marchex live up to sales and marketing promises?

Yes

Did implementation of Marchex go as expected?

Yes

Would you buy Marchex again?

Yes

The Marchex platform is suitable for you to draw conclusions on how to approach your users. It also helps you with conversational improvements and data analysis. I recommend if you already have a large user base who buy your service and are always asking for explanations to hire Marchex for sure