Call Tracking Software

Best Call Tracking Software include:

Invoca.

Call Tracking Software Overview

What is Call Tracking Software?

Call tracking software tracks the source of inbound phone calls. This is done by assigning unique numbers to different digital advertisements across channels and campaigns. These can be inserted dynamically into a website or landing page depending on the visitor’s source. Call tracking supports marketing attribution by determining which digital advertising campaigns are the source of calls.


Beyond attribution, call tracking apps provide call intelligence and conversion tracking. This includes discovery of caller characteristics (e.g. demographics) and call context such as if the caller is shopping online or a repeat caller. Call tracking applications achieve this through integrations with CRMs, Web Analytics tools, or other data stores. Leading call tracking applications can generate a lead score for the caller from these data, and route the call appropriately.


Additionally, call tracking software includes in-call analytics for optimization of various kinds. This might include call recording, sales guidance, and sales coaching, and call outcome analytics (e.g. conversion or loss, sales rep performance tracking, call quality, etc.). Data resulting from these analytics may also be used to guide retargeting efforts across digital channels.

Call Tracking Software Features & Capabilities

Call tracking applications include the following features:

  • Attribution matching inbound calls to digital ad campaign

  • Dynamic insertion of tracking number

  • Call conversion tracking

  • Caller intelligence (e.g. demographics, caller prior behavior)

  • Intelligent call routing

  • In-call analytics

  • Call recording and transcript

  • Sales and service guidance

  • Sales and service performance analytics

  • Lead scoring

  • Reporting dashboard

Integrations

Call tracking platforms require a number of integrations to function correctly. An integration with marketing automation platforms and ad serving platforms supply dynamic tracking numbers into ads and support digital campaign attribution. Integrating with the CRM is essential for call logging, caller characteristic retrieval for intelligent call routing, and other features.


For additional audience targeting and attribution, call tracking software can integrate with social media (e.g. Facebook). Integration with websites and web analytics also provides dynamic number insertion and attribution. And for full performance coaching and reporting call tracking apps must also integrate with marketing performance management suites.

Pricing Information

Call tracking software is available standalone or as part of a digital marketing analytics suite. Many vendors offer free trials and entry-level packages ranging around $20 per month supporting a relatively limited number of calls and call minutes. Middle tier packages supporting

Call Tracking Products

(1-25 of 46) Sorted by Most Reviews

CallRail
31 ratings
17 reviews
CallRail offers phone call tracking, recording and analytics.
Invoca
20 ratings
14 reviews
Top Rated
The Invoca platform delivers the inbound call intelligence required for marketers to capture and optimize customer engagement and sales beyond the click. From attribution to intent, marketers gain a complete understanding of the customer's journey across digital, mobile and offline touchpoints so th…
Marchex
10 ratings
7 reviews
Marchex is a mobile advertising analytics company that connects online behavior to real-world, offline actions. By linking critical touchpoints in the customer journey, Marchex’s products enable a 360-degree view of marketing effectiveness. Brands and agencies utilize Marchex’s products to transform…
CallSource
12 ratings
6 reviews
CallSource offers a suite of call tracking, reporting, and analytics products aimed at optimizing sales and marketing calls. Features include call recording and tracking, call analytics, and performance evaluation.
DialogTech
5 ratings
5 reviews
DialogTech (formerly ifbyphone) offers call tracking, marketing attribution for calls, and other call analytics. Features include call attribution, call scoring, contextual call routing, call management, and automated voice notifications.
RingDNA
11 ratings
5 reviews
RingDNA calls itself a "sales acceleration engine" for inside sales teams using Salesforce. According to the vendor, RingDNA's Intelligent Dialer for Salesforce aims to help outbound sales reps use RingDNA to make more calls, connect with up to 400% more prospects, and fully automate voicemails. Par…
Phonexa
3 ratings
3 reviews
Phonexa provides an All-In-One Platform technology solution that aims to optimize lead generation initiatives and increase ROI for marketing initiates. The vendor says the cloud-based platform optimizes web lead, call lead, and e-mail marketing campaigns, by delivering robust data analytic tools, gr…
Freshcaller
10 ratings
3 reviews
Freshcaller is a call center software for startups and small teams. Freshcaller lets businesses / teams set-up and run a powerful call center without spending a lot of time and money. It is suited for phone teams of size 1- 30.You can create custom greeting texts based on specific call scenarios. Th…
PhoneBurner
6 ratings
2 reviews
PhoneBurner is an automatic phone dialing system. It provides the ability to load a list of contacts and includes a built-in contact manager. It allows users to record a voicemail message and to choose which contacts to call.
ActiveDEMAND
4 ratings
2 reviews
ActiveDEMAND is an integrated marketing automation platform that is designed to bring together online marketing tools into a single application. This platform focuses on helping both novice and expert marketers set up, manage and execute campaigns with a focus on measuring business results such as c…
Convirza
1 ratings
1 reviews
Convirza is a call tracking solution with features such as call recording, push-button accountability, and close rate tracking for every call.
CrazyCall
1 ratings
1 reviews
CrazyCall is a cloud-based app that is designed to help contact centers and sales teams boost the performance of their outbound and inbound projects.CrazyCall requires no download or technical skills. According to the vendor, users can start making and receiving calls directly in their browser withi…
LeadsPedia
3 ratings
1 reviews
LeadsPedia is a hosted Lead Distribution and Call Tracking and Routing Software that provides users with advanced validation, verification, routing, and monitoring capabilities. LeadsPedia is designed to make information easier to see one place and use it to make faster, better‑informed decisions ab…
JustCall
2 ratings
1 reviews
JustCall is a cloud-based phone system designed to help businesses get phone numbers (in 58 countries) and make, receive and track calls from a web app, mobile apps or desktop apps. According to the vendor, it solves all the telephony requirements for an organization’s sales, support, and remote tea…
Ringostat
2 ratings
1 reviews
Ringostat is a call tracking, end-to-end analytics, calling, and messaging platform. The vendor states that it helps to optimize marketing considering the cost recovery, as well as build effective communication with customers and increase sales. They describe Ringostat as the only official Google An…
AvidTrak
AvidTrak is a call tracking solution available for both offline and online tracking with features such as tracking numbers, third-party marketing integrations, tag management, and call routing.
Callbutton
Callbutton is a call tracking solution built around custom call trackign and reporting.
Callcap
Callcap is a fully-featured call tracking solution built to determine which marketing avenues are most effective to maximize gain on advertising investment with real-time analytics, call recording, and detailed call records.
Callmodo
Callmodo is a call tracking software for both online and offline marketing and that can track calls across channels.
AddSource
Addsource is a call tracking platform built to test the effectiveness of advertising by learning customer behavior, analytics, and measuring cost-per-order.
Retreaver
Retreaver is a call tracking solution that integrates into existing marketing automation platforms such as Oracle and Salesforce driven by powerful analytics and integrated security.
CallTrackingMetrics
CallTrackingMetrics is a call tracking solution for all online and offline channels with real-time reporting and intelligent routing.
Calltracks
Calltracks is a call tracking solution with customisable dashboards, offline sales tracking, keyword tracking, and universal analytics integration.
CallTrax Plus
CallTrax Plus is a call tracking solution designed to be effective across channels, allowing customers to quickly acquire clean toll-free and / or local phone numbers to use as campaign trackers.
Call Box
Century Interactive is a call tracking solution with features such as inbound, outbound, and website call tracking, human call categorization, and dynamic call routing.