Does the basics - but lack of support from the Adobe teams
December 08, 2020

Does the basics - but lack of support from the Adobe teams

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Marketo Lead Management
  • Marketo Analytics

Overall Satisfaction with Adobe Marketo Engage

We use Marketo as our main marketing automation/operations tool. We use it to build emails, webinars, nurtures, and web form programs. It allows us to reach our B2B audience and bring our leads down the funnel. It also allows us to monitor our impact on the business. We are also able to analyze our work from the tool.
  • Build custom emails
  • Track influence
  • Integrate with tools like Salesforce
  • Customer service team is unhelpful at best
  • The new update has made it very difficult to do basic things like drag and drop things into folders
  • The new servers make Marketo very slow if not unusable at times
It does what it needs to do building programs and tracking influence. However, is it the best marketing automation tool with the best set of experts there to help you? No. The new update in particular is jaunting as it wasn't done all the way and it's just half updated and lost features that were actually helpful. Also, it's much slower now.

Adobe Marketo Engage Feature Ratings

WYSIWYG email editor
7
Dynamic content
Not Rated
Ability to test dynamic content
Not Rated
Landing pages
Not Rated
A/B testing
8
Mobile optimization
Not Rated
Email deliverability reporting
8
List management
8
Triggered drip sequences
8
Lead nurturing automation
8
Lead scoring and grading
8
Data quality management
Not Rated
Automated sales alerts and tasks
Not Rated
Calendaring
Not Rated
Event/webinar marketing
8
Social sharing and campaigns
Not Rated
Social profile integration
Not Rated
Dashboards
Not Rated
Standard reports
Not Rated
Custom reports
Not Rated
API
Not Rated
Role-based workflow & approvals
Not Rated
Customizability
Not Rated
Integration with Salesforce.com
Not Rated
Integration with Microsoft Dynamics CRM
Not Rated
Integration with SugarCRM
Not Rated