Qx - Docs, training, and eForms
October 30, 2024

Qx - Docs, training, and eForms

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with MasterControl Quality Excellence

My company uses QX for document control, training, and electronic forms. Implementation of the Quality Excellence module has helped reduce a management system that uses network drives, PDFs, and emails to get approvals, save control documents, and serve as our record retention location. Implementation has also helped to ensure our training records are updated with each document revision. Additionally we are able to do conditional routing for document approval for documentation that supports different product lines and departments. This is helpful for users who used to get multiple notifications for documentation approvals that were unrelated to their job causing complacency and missing critical documentation updates that did impact them.

Pros

  • Workflow custom configuration
  • Documentation control categorization
  • Automating training for updated procedures

Cons

  • Increase support for sites using FBS forms or enhanced forms
  • Easier methodology for creating training courses
  • Better product demo videos for end user training
  • Increase task management
  • Visibility of open items
  • Reporting
I think the usability is intuitive and pretty easy for the end user. You still have trouble getting end users who are reluctant to change or are challenged with using technology, but the system is intuitive and can be adopted by any end user with proper instruction and training. From the sis admin perspective, configuration is not always intuitive and the knowledge base does not provide guidance on do and don'ts. Some of the knowledge base articles are missing critical information to be successful when configuring the system for rollout, however the support team is readily available to help you through any issue.
Dozuki is also used as our site, but it is not nearly as advanced as master control. There are many things and configurations that cannot be completed in the Dozuki platform.

Do you think MasterControl Quality Excellence delivers good value for the price?

Yes

Are you happy with MasterControl Quality Excellence's feature set?

Yes

Did MasterControl Quality Excellence live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of MasterControl Quality Excellence go as expected?

Yes

Would you buy MasterControl Quality Excellence again?

Yes

All in all, Quality Excellence module in master control is one of the better electronic quality management system platforms I have configured and implemented. They have provided tools and configuration options that are supportive of ISO and FDA requirements. The configuration options allow you to be flexible or strenuent with your quality management system. One thing that I dislike is the basic and full license user management. All basic users must have a view only account which makes a system admin have to configure and manage multiple roles.

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