MasterControl Quality Excellence review
Updated June 11, 2025
MasterControl Quality Excellence review

Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with MasterControl Quality Excellence
MasterControl Quality Excellence is critical for operations in our organization at IDT. In our purifications lab at IDT, the uses of MasterControl Quality Excellence predominantly pertain to using it as an encyclopedia of Standard Work / rules / regulations that covers all aspects of the business. The nice and organized home-display makes it easy to see when each upcoming task is due and easy to prioritize what needs to be signed off on next. For documents that just need referenced, there is a handy search button function that allows to search all documents. For example, say one wanted to look up the standard work on how to do a certain process. All this would take is a simple search including vague details about the process, which then pulls up all relevant documents. Knowledge of the business problems the product addresses for our lab may be above my pay-grade, but pretty sure it relates to NCR's and things of that nature; which help our business keep our products we offer at tip-top quality to best serve and please our customers, keeping them coming back begging for more. Scope of my use case entails the use as like mentioned prior, a quality manual/ encyclopedia for the me to utilize to help ensure everything gets done compliantly. Wanna know what is compliant? Read the documents!
Pros
- Organization - the layout and idea behind how the website is displayed and functions.
- Compliance - ensuring our documents are kept up to date and accurate.
- Quality - by having a platform with all documents with all standards set out at once, quality standards are easily accessed.
Cons
- Value stream approach- making it easy to find standard work anywhere in the process, from beginning to end and everywhere inbetween
- Search button for or filter for documents to pull up documents from our lab instantaniously instead of digging through the lists of certain folders of documents, some of which don't even pertain to our lab
- more relaxation time on the due-dates. We are all struggling extremely busy out here, our managers are constantly on us to get product out the door; when we get past due docs this only adds to the stress which is unfortunate and not the intended purpose. Plus, if something gets signed off on a few days late.... who really cares?! The main intent in my opinion should be making sure the documents are actually 100% read through and signed off on, as I have personally witnessed several of my coworkers just automatically sign off on docs without reading them.
- Hub for standard work to be easily accessible
Do you think MasterControl Quality Excellence delivers good value for the price?
Not sure
Are you happy with MasterControl Quality Excellence's feature set?
Yes
Did MasterControl Quality Excellence live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of MasterControl Quality Excellence go as expected?
I wasn't involved with the implementation phase
Would you buy MasterControl Quality Excellence again?
Yes

Comments
Please log in to join the conversation