MasterControl Quality Excellence

The modules all work together in such a cohesive and understandable way that makes it easy for those of us in the life sciences to track. This allows us to better show our auditors the complete story of a document's life or a user's training history. Processing over all usability

Customer support - An always-reachable customer support line, technical expertise for those tougher questions, and an outstanding success team mean multiple avenues of support are readily accessible. 2. Continuous improvement - Numerous product updates outside the normal publishing cycle means our defects are corrected fast, and new features are introduced without the usual delays for "business release hype". We receive improvements to the platform throughout the year. 3. Customer focused - With multiple methods to provide feedback, a feature request voting function, and live discussions at the annual MasterControl Summit, the MasterControl team is focused on improving our day-to-day operations within their platform so we can focus on our business instead.