Item: MasterControl Quality Excellence
Rating: 8
Author: Verified User

Overall Satisfaction with MasterControl Quality Excellence

Use Cases and Deployment Scope

We use the Documentation, Training, and forms modules. As a small quality group, automation and cross integration are critical to maximize our productivity. The record keeping and audit trails have been a great help during customer and certification audits. We hope to implement more modules.

Pros and Cons

Pros

Connectivity between modules
Audit trails
Automated notifications

Cons

Administrator access to items in the middle of a workflow
Analytics training

Return on Investment

The system is very robust and has lots of modules to offer
The automation has removed tedious work from my staff
For a small business, MasterControl Quality Excellence can be costly

Usability

The system is not too hard to use, but in frequent users (supervisors and managers) can get lost in the options.

Key Insights

Do you think MasterControl Quality Excellence delivers good value for the price?

Yes

Are you happy with MasterControl Quality Excellence's feature set?

Yes

Did MasterControl Quality Excellence live up to sales and marketing promises?

Yes

Did implementation of MasterControl Quality Excellence go as expected?

Would you buy MasterControl Quality Excellence again?

Yes

Likelihood to Recommend

The documentation and training modules are excellent with good cross connectivity.

Overall MasterControl Quality Excellence is a big complex system and understanding how to pare it down to your needs is critical for good adaptation.

Comments

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MasterControl Quality Excellence in a small company