Great Quality Management Product for Life Sciences
July 22, 2025

Great Quality Management Product for Life Sciences

Jon Thompson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with MasterControl Quality Excellence

MasterControl Quality Excellence is used at 6 manufacturing facilities in North America and is used for document management, training management, planned deviations, and change management. The business problems it has solved is audit readiness, eliminating GDP issues, and always having up to date training records for all employees. It has also provided a platform for documents that are shared across all sites and their change management and required training.

Pros

  • Document Management (reviews, change tracking, etc.)
  • Training Management (ensuring all employees are current)
  • Passive Reporting (reports generated/e-mailed on a timed schedule)

Cons

  • Document collaboration is not intuitive
  • Document review/change status is not intuitive (who is this document waiting on?)
  • Would like to see more premium features provided in the standard offering
  • MasterControl has virtually eliminated all document history errors by automating them, saving time on corrections and audit findings
  • The structure within MasterControl eliminates bad business practices as there are no shortcuts.
  • Once configured, the system minimizes the time spent on document management by automating all the review tasks and associated training tasks.
The system does what it is designed to do. It is structured very well with all the thinking built into the rules and workflows to eliminate bad business practices. There are situations where the processes are over-designed for simpler tasks/workflows for certain business needs, but it is flexible enough to configure alternate paths to meet each individual use case.
MasterControl Quakity Excellence was selected due to the need for a new medical device application and was best suited to meet the needs of the rest of the business that focuses on food and beverage. It was the Manufacturing Excellence module that set it apart and was a key factor in the final selection.

Do you think MasterControl Quality Excellence delivers good value for the price?

Yes

Are you happy with MasterControl Quality Excellence's feature set?

Yes

Did MasterControl Quality Excellence live up to sales and marketing promises?

Yes

Did implementation of MasterControl Quality Excellence go as expected?

Yes

Would you buy MasterControl Quality Excellence again?

Yes

All quality departments can benefit from MasterControl. The forms, workflows, and rules built into the system are well designed to cover all regulations and standards. MasterControl Qulity Excellence can be over-engineered for simple operations but alternate configurations can be set up to cover those needs. The only reason for not giving a 10 out of 10 is the licensing is expensive.

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