Director Quality
October 17, 2025

Director Quality

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with MasterControl Quality Excellence

MasterControl Quality Excellence is being used for documents review approval and upon approval sending training for end users. This helps us keeping documents within controlled environment and it is easier to revise documents within the system. Advanced Quality event management tool helps us with change controls, quality events reporting and investigation, CAPA, product complaints, etc

Pros

  • Documents
  • Training
  • Revision

Cons

  • Advanced QEM task list
  • Email notifications for trainings
  • Audit trails on when task was opened for training
  • Easy to use
  • Easy to revise
  • Users preferences on systems
It is very user friendly. Easy to use and it has everything within Qx package that’s required. Advanced quality event management was also easy to implement. It was easier to customize your own work flow and also to be able to create fields within the form that meets company needs/ users need.
Advanced quality event management was also easy to implement. It was easier to customize your own work flow and also to be able to customize the fields within the form based on feedback provided by users and it meets company need. Not sure if Veeva or other system have capabilities of such.

Do you think MasterControl Quality Excellence delivers good value for the price?

Yes

Are you happy with MasterControl Quality Excellence's feature set?

Yes

Did MasterControl Quality Excellence live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of MasterControl Quality Excellence go as expected?

Yes

Would you buy MasterControl Quality Excellence again?

Yes

MasterControl Quality Excellence is well suited for documents, training, process, Advanced Quality Event Management (AQEM - this includes various forms such as change controls, CAPA, quality events recording and investigation, product complaint, etc.) supplier, risk and audit modules. It has all the tools required for an organization looking to implement a quality management system.

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