Filter Ratings and Reviews
Filter 488 vetted DocuSign reviews and ratings
Reviews (1-25 of 112)
- Decent user interface
- Large user base making it well known
- Fairly easy to put a contract in and create the fields for signatures and fill-in.
- The hidden costs once you exceed 100 envelopes is INSANE.
- The hidden costs when wanting to integrate it with their API is ABSURD
- The aggressive nature of their account managers & high-pressure to sign expensive unexpected renewals is terrible.
- The ability to get a quick response from applicants was a major pro of DocuSign.
- The fact that the document that you receive back is a Legal Document was also a major plus.
- I really like the Cloud Archive feature, where you can access old documents.
- I would prefer is the documents were in ADOBE Format.
- My applicants were sometimes unfamiliar with DocuSign so they did not know how to use.
- DocuSign documents would at times go to applicants spam boxes, which was very frustrating.
- Nice design
- Horrible account management
- Upgrading versions is an absolute pain
- Support is non-existent
- It's expensive
- The audit trail is very important to my business.
- Documents are easily set up and editable.
- Tech support is amazing.
- It is rather costly.
- Easy to implement
- No training needed on use!
- Other clients and vendors use so it's seamless
- Super easy to add additional users across the company
- We have not found any ways to improve yet! (Just rolled out in the past 6 months, but so far, so good!)
- Easy to look through other documents in the library.
- Easy to add or remove signers or people that need to get a copy of the contract.
- Easy to add specific fields and who and what they need to sign.
- Don't see any cons. I've used probably half a dozen other signing software and DocuSign is by far the easiest to navigate.
- Eliminates paper to save cost and decrease loss of information
- Decreases time to complete tasks as documents can be signed anywhere
- Makes it quick and convenient to share docs
- Better integration with different systems to further streamline
- Ability to search all user folders that you have access to at once instead of going into individual folders
- Better functioning of required fields so they cannot be edited to be not required
- This helps keep an online record of what all you've had to sign and/or send.
- This keeps things simple as it stores your signature for easy access and use.
- DocuSign can pre-fill information on your behalf.
- It would be great to have more features even in the free version.
- Easy to use
- Easy to see where you're at in the process
- Easy to distribute once signed
- The flags make it almost foolproof. You know where you're expected to initial or sign
- All encrypted. Completely safe and secure
- If a flag or date is missed in the tagging process, it can be a drawback
- Easy to use.
- Digital signing is seamless.
- App friendly.
- Cost - I feel DocuSign can be cost-prohibitive to some companies while there are other solutions out there.
- No longer the thought leader, the likes of Adobe are catching up or have passed.
- Easier to use admin functionality.
- Clear and easy to use interface - Easy to navigate as a user on both the sending and receiving sides.
- Multiple language options.
- Building templates and uploading is so easy - The drag and drop and color coding make it impossible to make an error!
- Login is a breeze.
- It could synch to other software or websites to avoid having to download and then upload.
- The storage of documents has a quick expiration so if you forget to download something you may lose it.
- Mobile app.
- Intuitive: easy for clients to use.
- Interfaces with RPR and other real estate software.
- Interface with other transaction software
- More security options
- More storage options
- Ability to use a good phone app
- Cloud storage of completed documents is handy
- Easy to follow, website is not cluttered
- Editing documents is cumbersome at times.
- There are competitors with better pricing.
- Gets hung up on occasion.
- Doesn't integrate with our real estate software like other platforms do.
- Ease of signing documents.
- Safe storage of documents.
- Customization.
- Repeat fields could be a little easier to apply to documents.
- Easy to upload documents.
- It's easy to use via a mobile app.
- It's easy to save and share documents once signed, or when needed to be signed.
- Sometimes it's slow to load.
- The format can be a bit skewed at times.
- Some docs are hard to upload.
- Possible integrations with CRM like Salesforce.
- Mobile apps are very good.
- Very easy to use.
- Support is a little slow.
- Talking about the strengths of DocuSign, it allows to send across the signature.
- Enables effective paperless work.
- Document assembling.
- Customer service should be prompt and good.
- Slight billing issues faced.
- Seamless integrations with other platforms.
- One-click sending of agreements or contracts.
- Expiration dates on agreements/contracts to create urgency.
- Creating and importing of templates.

- DocuSign allows you to execute documents without ever printing the document.
- DocuSign provides a digital signature which "prooves" that your user visited the document and executed.
- The DocuSign user interface makes it very easy to create fields for a user to enter information.
- DocuSign could make it a bit easier to upload a customized signature template

- On-the-go use!
- Quick transitions.
- User-friendly.
- Very efficient.
- Internet is always required, could use some type of offline mode.
- On the fly editing would be easy for adjusting the document.
- Ability to sign easier on laptop.

- Easy-to-use templates.
- Quick to send and get signatures back.
- Easy to manage and refer to for the future.
- Complicated Salesforce integration- You should be able to autofill information for SOWs from fields in SFDC, but it is hard to make it work.
- I had some problems with sign in when I had to change my email address after being hired.
- There is not an easy way to alter or amend docs, usually, they have to void the whole thing.
- Contract Execution
- Distribution of Professional Documents
- Security and Dependability
- If a document has been signed by one individual but needs a revision, then it needs to be voided, corrected and reissued.
- More uses.
- Auto reminders of pending documents.

- It allows us to send and receive paperwork quickly and easily.
- The system detects fields in various forms of paperwork so that you do not have to create an entirely new sheet for an employee to fill out.
- You are able to keep track of employee documents in a safe and secure location.
- You can create your own documents and customize them for signatures quickly and easily.
- You can keep templates of documents ready to go to send to employees whenever needed.
- Sometimes the system glitches in terms of the corrections we make on our end and what the employee sees on their end.
- A customer service online chat assistance option would be nice.
- It would be nice if DocuSign provided the basic forms -- W4s, I9s, etc. that were made available and updated whenever needed.
- I really wish that there was an option to send documents to a number of employees in bulk. Maybe there is a way to do this, but I haven't found it yet.
- Allows you to save templates
- Stores all the documents for you
- Easy to resend/remind the other party to sign
- Allows you to see if the contracts have been viewed.
- Layout can be super wonky, especially on forms like the W9
- They have been using the same email layout since I started using them five or six years ago
- The app isn't great

- Accounting -- for contracts
- Admissions -- Contract and Parent agreement forms
- It has created a paperless environment.
- It automates mobile and remote means of processing.
- Onboarding training was very easy for the product.
- The actual signing is easy, so it saves us time.
- Sometimes our security will block DocuSign.
- Onboarding was great, but sometimes customer service can be slow.
DocuSign Scorecard Summary
What is DocuSign?
DocuSign states its mission is to accelerate business and simplify life for companies and people around the world.
DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature to sign electronically on practically any device, from almost anywhere, at any time.
Legacy, paper-based agreement processes are manual, slow, expensive, and error-prone. So DocuSign aims to eliminate the paper, automate the process, and connect it to all the other systems that businesses are already using.
The vendor states their platform has 350+ prebuilt integrations with popular business apps. In addition, its API enables embedding and connecting DocuSign with customers’ websites, mobile apps, and custom workflows. They boast more than 500,000 customers and hundreds of millions of users in over 180 countries, using DocuSign to accelerate the process of doing business and to simplify people's lives.
DocuSign Screenshots
DocuSign Video
DocuSign Integrations
DocuSign Competitors
DocuSign Pricing
- Has featureFree Trial Available?Yes
- Does not have featureFree or Freemium Version Available?No
- Does not have featurePremium Consulting/Integration Services Available?No
- Entry-level set up fee?No
| Edition | Pricing Details | Terms |
|---|---|---|
| Personal | $15 | per month |
| Standard | $40 | per month |
| Business Pro | $60 | per month |
| Advanced Solutions | Custom Pricing | |
| Real Starter | $15 | per month |
| DocuSign for Realtors | $35 | per month |
DocuSign Support Options
| Free Version | Paid Version | |
|---|---|---|
| Phone | ||
| Live Chat | ||
| FAQ/Knowledgebase | ||
| Video Tutorials / Webinar |
DocuSign Technical Details
| Deployment Types: | SaaS |
|---|---|
| Operating Systems: | Unspecified |
| Mobile Application: | Apple iOS, Android, Windows Phone |
| Supported Countries: | Singapore, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Netherlands, United Arab Emirates, Unites States, United Kindom, Turkey, Ukraine, Uruguay, Vietnam, Romania, Russia, Latvia, Lithuania, Luxembourg, Macau, Malaysia, Mexico, New Zealand, Norway, Nigeria, Peru, Philippines, Poland, Portugal, Argentina, Australia, Austria, Belgium, Brazil, Brunei, Cameroon, Canada, Chile, China, Columbia, Czech Republic, Ireland, Japan, Kazakhstan, Italy, Indonesia, Israel, Denmark, Ecuador, Egypt, Estonia, Finland, France, Greece, Germany, Guatemala, Hungry, Hong Kong, Iceland, India, Indonesia |




















