DocuSign

DocuSign is well suited to any scenario where electronic signatures are accepted and when it's difficult to obtain a wet signature. Most businesses have gotten up speed with e-signatures and even in closing documents for M&A work, we're now able to close with e-signatures. All of our commercial contracts are signed via Docusign.

As I've stated in previous sections of this review, the problem isn't with the product, it's with the lack of customer service available both online and over the phone. After being overcharged for months and trying to get in touch with someone to resolve the issue with no luck and wasting hours of time, I'm writing this review. Multiple phone calls to DocuSign, navigating through the prerecorded system, the phone system hung up on me stating that "there was no one to answer my call". Then navigating through the "Support" section of their website and getting nowhere. Tring to start a "service ticket", but where they keep redirecting me to Q&A section that doesn't answer my question or solve the issue. I'm supposed to be able to go to the "Settings" drop down on the top navigation bar, but it isn't available on my account, even though, I only have one account, one user (me), and they're charging ME each month. I'm blown away with how issues are being handled by DocuSign. First with upgrading my account without checking with me 1st. I'm the ONLY user, and I haven't done anything different than I normally have for years. But, of course, I'm lost with all of this, because I haven't been able to talk to anyone! Bottom line, they lost a customer. There are other options, and [my prior experiences] left a bad enough taste in my mouth that I'm not dealing with [them] any longer.

I am a trucking company and it allows for me to send docs anywhere in the US.

DocuSign is an excellent enterprise-grade tool. Sometimes, for smaller companies, it may be a bit too much functionality than what is needed. However, with DocuSign as the primary or only digital signature tool, you would be fully equipped with all of the different options you may need.

DocuSign is great for so many use cases. I've closed on a home and signed my documents on my phone in the Phoenix airport, it was awesome. I think it's very appropriate for the low hanging use cases, no doubt about it. And now more than ever the use of DocuSign for onboarding is so valuable, we love it.

This [software] is [amazingly] helpful in any situation requiring a signature. Legal departments, Human Resources departments, Procurement, Auditing, Recruiting, etc. There are tremendous application possibilities.

Service is fast and courteous. There is not a lot more to say beyond that.

It's hard to really think of an inappropriate situation for DocuSign, especially in the world we live in now. It's harder to see people in person thus harder to get hand signed documents. Plus, why go through all the rigmarole of hand-signing a document? Printing, signing, sending back, scanning, that's a lot of work compared to e-mail, e-sign, auto-send the document back. Just makes more sense in a remote world. For example, I don't even have a printer at home so if I needed to print work documents, I wouldn't have any way of doing so. Just so much easier to open up DocuSign and sign off that way.

DOcusign is well suited for people working from home and it a reliable solution as it does send reminder to all the parties to complete the work asap.

I wouldn't ever use DocuSign. My time is valuable. I don't need salespeople bombarding me with phone calls and emails. Their service [in my opinion] isn't worth the cost.

Overall DocuSign is a great piece of software that allows fast and secure signatures with easy-to-track logging to know who and when a document has been signed. It also provides history on all changes to a document with each person the document is shared with for signature. It also integrates with several other programs which just increases the ease of use for DocuSign.

It's great to have DocuSign when you need to send a client a purchase agreement and disclosures to sign but don't have the time to do it in person or you don't have a printer and scanner to used to attain the documents. It looks it very easy to send things on the go

When you are in a hurry and on the go DocuSign is a life saver. I hate filing, so having a reliable digital solution is a game changer. Digital is the new normal and there is zero waste making it so much better for the environment. It's also insanely easy to use, my own mother could use it!

If you are a medium to large business that is seeking a digital signature platform, and want process efficiency through the use of templates and integrations, DocuSign will knock it out of the park. However, if you are only sending a couple of documents for signature each month, DocuSign likely has too much functionality and will be too high priced.

DocuSign is great if you are only need a few contracts signed / year. Anything more than the most occasional use is cost prohibitive and almost extortive.

I think DocuSign is well suited to most businesses. It can even be used by individuals that want to have anything signed. I dont' think it has to be exclusive to businesses.

Its great for an enterprise company to have.
You can easily customize it so you can give users the right level of access that is needed.
It has great options of sending and receiving data back.
It integrates very well with Salesforce and saves a lot of time if you can utilize all features like templates and mapping and tags.

The scenario where it cannot be used in is where countries dont accept DocuSign as a legal binding process. There is nothing that DocuSign can do about that but you will need to setup a process where you can get the forms back and store them in a way where they can be accessed by the right people.

I would recommend DocuSign because it saves time and money. You don’t have to worry about sending a document to your client and never receiving it back. You don’t have to pay for postage and use unreliable snail mail services. It’s easy to follow up on the document and keep track of it.

It is perfect for situations where you cannot be with someone in person. It is also great for when you need to highlight certain parts of the document for someone else to see. It is helpful if you do not have a fax machine. It is also much better than sending over photos of documents, which can often be unclear or upside down!

I recommend DocuSign to all investors. They are able to get paperwork to the seller quickly and easily so they can get ahead of any other competitor. The platform is affordable, easy to use, versatile, and customizable. If they can get one more deal per year, it is worth it, but I think they can get several with the ease of use with this software.

DocuSign is well suited to submit supplier paperwork easily to a customer and have paperwork completed easily over the computer and efficiently sent in a timely manner.

I would recommend it, probably the best I've used between all of the other tools out there

DocuSign is a great software to use when getting signatures from multiple parties. It makes it easy to upload documents, customize where individuals need to sign, and email the appropriate parties. To manage or access your documents, simply log in to your account and they are all hosted there for you - no running around the house digging for papers you don't remember where you placed.

DocuSign was well suit[ed] for offer letters. Candidates know its coming and look out for it. There were times where the DocuSign would go to the spam folder of emails, and candidates had to work to get it out of that folder before they could open to sign.

DocuSign is very useful for signing documents, communicating policy changes, and allowing employees to submit applications for benefits and development.

DocuSign is less useful if you have a situation where there are multiple parties who need to complete a document but not all parties should receive a copy of the final document.

DocuSign may also be problematic in terms of cost. The first 12 months, you will have the opportunity to choose a generalized package with a monthly fee. After 12 months, DocuSign will require you to change to a package based on usage. This is not communicated effectively when signing-up and can could come as a shock depending on how much your organization will use it.

DocuSign is perfect for companies that require contracts to be sent out to multiple parties. The system works well to organize groups of people, save the documents in an organized fashion as well as make the signature process streamlined by having signatures pre-saved for the individual. The system would not work for organizations that do not work with vendors or don't have a need for contracts and legal document organizing.