DocuSign Reviews

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Score 8.9 out of 100

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Reviews (1-25 of 110)

Tammy Gutierrez | TrustRadius Reviewer
March 31, 2020

Simple yet Effective

Score 9 out of 10
Vetted Review
Verified User
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We are a security company and implemented DocuSign to reduce the number of paper contracts our technicians were having to mail into the office. By enabling our customers to sign remotely, we cut back on truck rolls, paperwork is processed on time, and our customers are happy.
  • The audit trail is very important to my business.
  • Documents are easily set up and editable.
  • Tech support is amazing.
  • It is rather costly.
DocuSign is a great product! It enables our company to facilitate new sales without having to actually go to the customers' homes. We can also have customers correct documents easily. DocuSign makes transactions convenient for both our company and our customers.
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Anonymous | TrustRadius Reviewer
April 15, 2020

Don't use this software

Score 1 out of 10
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We needed to use DocuSign to get documents signed by members of the board and a range of investing partners. I cannot understate how horrible this program is to use. It is honestly a better use of your time to individually print out and courier documents to where they need to go instead of using this garbage.
  • Nice design
  • Horrible account management
  • Upgrading versions is an absolute pain
  • Support is non-existent
  • It's expensive
Suitable if you're a sadomasochist who likes to torture his or herself. Unsuitable for getting documents signed in a fast, efficient and secure manner.
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Ann M. Frank | TrustRadius Reviewer
December 05, 2019

Docusign is a true time and resource saver! Not sure why we waited so long . . .

Score 10 out of 10
Vetted Review
Verified User
Review Source
Our company recently implemented DocuSign as we often have agreements and licenses to share and cosign with clients and vendors. DocuSign makes it so much easier than printing, signing, scanning and saving in secure locations. It is a time-saver while also making sure that we have legally executed documents on file. Not to mention that it saves lots and lots of paper!
  • Easy to implement
  • No training needed on use!
  • Other clients and vendors use so it's seamless
  • Super easy to add additional users across the company
  • We have not found any ways to improve yet! (Just rolled out in the past 6 months, but so far, so good!)
Easy to get any legal documents shared and signed quickly. No need for paper copies or using a scanner. It's a time and resource saver!
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Ron Toth | TrustRadius Reviewer
October 21, 2019

By far the best electronic signature software!

Score 10 out of 10
Vetted Review
Verified User
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When we send out contracts to prospects we send through DocuSign. Actually, we first set up the quote in Salesforce and then when it's ready we use our Salesforce-DocuSign integration and send it out. The software is very easy to use. If you need to make changes or use templates you can do that with just a few clicks.
  • Easy to look through other documents in the library.
  • Easy to add or remove signers or people that need to get a copy of the contract.
  • Easy to add specific fields and who and what they need to sign.
  • Don't see any cons. I've used probably half a dozen other signing software and DocuSign is by far the easiest to navigate.
I think in any situation that you need to send over a document and have it signed by someone, DocuSign is your best bet. Whether it be a contract or other documents that you need to add signing fields it really is the easiest software. As for less appropriate, I don't know any situation in sales where it wouldn't be useful.
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Alyssa Kapinus | TrustRadius Reviewer
October 15, 2019

Streamlined with Docusign

Score 9 out of 10
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Verified User
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It is currently used by recruiting to streamline and digitize offer letters.
  • Eliminates paper to save cost and decrease loss of information
  • Decreases time to complete tasks as documents can be signed anywhere
  • Makes it quick and convenient to share docs
  • Better integration with different systems to further streamline
  • Ability to search all user folders that you have access to at once instead of going into individual folders
  • Better functioning of required fields so they cannot be edited to be not required
Great for getting paperwork signed quickly. Doesn't work in situations where wet signature needed.
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Emily Giannakas | TrustRadius Reviewer
October 15, 2019

DocuSign Makes Signing Documents Fun!

Score 10 out of 10
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This is being used across our whole company, which is extremely effective in cutting down the need to constantly print out documents that need to be shared across departments for signatures and approvals. This in turn reduces the amount of paper wasted/used. This also helps to keep things streamlined and connected, as we have three different locations among the company.
  • This helps keep an online record of what all you've had to sign and/or send.
  • This keeps things simple as it stores your signature for easy access and use.
  • DocuSign can pre-fill information on your behalf.
  • It would be great to have more features even in the free version.
I would recommend this to anyone that has to regularly have documents signed and sent off to different departments, or to those who regularly have to fill out invoice forms. This makes things easy and simple, especially for finding documents you've signed previously, in case you need to look them up for reference.
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Angelique Hamm | TrustRadius Reviewer
October 08, 2019

Goodbye to manually tracking!

Score 10 out of 10
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Verified User
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We use DocuSign to negotiate, track changes and to get our Master Agreements and Contracts fully executed and distributed.
  • Easy to use
  • Easy to see where you're at in the process
  • Easy to distribute once signed
  • The flags make it almost foolproof. You know where you're expected to initial or sign
  • All encrypted. Completely safe and secure
  • If a flag or date is missed in the tagging process, it can be a drawback
DocuSign is amazing and I highly recommend for all contract admins or anyone that has to track progress as such.
It's integration with Procore makes this a win-win for all construction professionals.

There are so many things that you can do with the software, like create templates once you've negotiated your contracts, set parameters for other users, and create & attend training. Overall, it's an awesome product that is constantly evolving and makes my life ten times easier & efficient. Say goodbye to manual tracking!
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Kelly Wasden | TrustRadius Reviewer
October 07, 2019

If you're ready to scale, choose the best

Score 7 out of 10
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DocuSign is being used as a sales org, new hires, NDA documents and basically everything you can think of when it comes to signing digitally. It solved the whole "put it in google drive" issue by allows us to keep everything in its intended form. No more need to find the most updated document to send over, no more need to screw something up. It's really helped us keep everything in tact and in one place that we don't have to search for.
  • Easy to use.
  • Digital signing is seamless.
  • App friendly.
  • Cost - I feel DocuSign can be cost-prohibitive to some companies while there are other solutions out there.
  • No longer the thought leader, the likes of Adobe are catching up or have passed.
  • Easier to use admin functionality.
DocuSign is well suited in areas of companies that are ready to scale to more business. It handles things well but does require an amount of admin work to get everything implemented. For instance, in our company, we were using just a PDF version of our agreement to send over to customers which posed quite a problem from a legal standpoint. When we implemented DocuSign, it sped up our closing process and helped our predictability even more when we could see opens and answer questions quickly instead of sending off an agreement into the Ether. Some CRM's are inhibitive to integration which makes it a challenge as well. So if you have a smaller team, some other products might make more sense.
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Suzy Vera, MBA | TrustRadius Reviewer
October 07, 2019

Versatility and Value!

Score 9 out of 10
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Verified User
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We use DocuSign to complete new hire paperwork, contracts, employment offers, etc. We use this across all the organization through many verticals such as HR, accounting, events, reservations. The software addresses the issue of getting paperwork back quickly and securely. It is also in multiple languages which is amazing and cuts through a lot of red tape.
  • Clear and easy to use interface - Easy to navigate as a user on both the sending and receiving sides.
  • Multiple language options.
  • Building templates and uploading is so easy - The drag and drop and color coding make it impossible to make an error!
  • Login is a breeze.
  • It could synch to other software or websites to avoid having to download and then upload.
  • The storage of documents has a quick expiration so if you forget to download something you may lose it.
We are a restaurant group and primarily use this for new hire paperwork, contracts, events management, etc. The software overall is great and secure. It is an awesome price point and we can leverage it in any way making it even more of a value. It is also lovely to use less paper with e-sign which is great for the environment, leaves more of a record trail, and helps with organization/security.
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Robert Foreman | TrustRadius Reviewer
October 03, 2019

DocuSign Rocks!!!

Score 10 out of 10
Vetted Review
Verified User
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DocuSign is used to facilitate the execution of all sales and listing documents. As a Broker, I will also use it for escrow paperwork, such as commission instructions and orders to pay commission, and company forms, like employment agreements and other initial hire paperwork.
  • Mobile app.
  • Intuitive: easy for clients to use.
  • Interfaces with RPR and other real estate software.
  • Interface with other transaction software
  • More security options
  • More storage options
DocuSign is equipped to handle all eSigning scenarios: listing paperwork, sales and counter paperwork and lending disclosures like initial disclosures and lock extensions. It interfaces with our MLS so property information can be populated directly into forms without being entered manually. The software is rarely down or unavailable, a necessity for real estate.
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Tip Iuliucci | TrustRadius Reviewer
October 03, 2019

DocuSign works great: simple to follow, easy on the eyes

Score 9 out of 10
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I use DocuSign mainly for real estate contract signatures but it has come in handy for other needs. It has been a big time saver from having to drive around to get documents signed.
  • Ability to use a good phone app
  • Cloud storage of completed documents is handy
  • Easy to follow, website is not cluttered
  • Editing documents is cumbersome at times.
  • There are competitors with better pricing.
  • Gets hung up on occasion.
  • Doesn't integrate with our real estate software like other platforms do.
It's a great real estate application, the phone app is handy. I can't use it on forms that require a notary at this time. Most of our clients are able to navigate it.
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Brad Price | TrustRadius Reviewer
October 03, 2019

DocuSign is the safe way to go!

Score 10 out of 10
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We have contractors all over the world, and DocuSign allows us to manage contracts, amendments, and terminations quickly, easily, and securely. We also use this for employment contracts in the USA and South Africa, as well as service level agreements, office rental agreements, and other partner forms. It makes the signing and importantly, storing, of important documents an absolute breeze.
  • Ease of signing documents.
  • Safe storage of documents.
  • Customization.
  • Repeat fields could be a little easier to apply to documents.
Honestly, any time you need something signed, or even just filled in, DocuSign is a brilliant solution. It's especially helpful when you need multiple people to sign the same document -- you need to wait for each other or worry about printing, signing, and scanning. Everyone can sign it at their own pace, and all parties will be notified when the document is completed. A fully signed version of the document is then shared with each signatory.
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Tyler Mose | TrustRadius Reviewer
October 03, 2019

Signing made easy!

Score 10 out of 10
Vetted Review
Verified User
Review Source
DocuSign is used by our sales and operations team. We use it for both internal and external contract signing. We have been very satisfied with the web and mobile usage.
  • Easy to upload documents.
  • It's easy to use via a mobile app.
  • It's easy to save and share documents once signed, or when needed to be signed.
  • Sometimes it's slow to load.
  • The format can be a bit skewed at times.
  • Some docs are hard to upload.
DocuSign is well suited for contract, proposal, and other employment-related document signing.
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Alec Dibble | TrustRadius Reviewer
October 03, 2019

DocuSign Goes Well With Salesforce

Score 9 out of 10
Vetted Review
Verified User
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DocuSign is currently integrated with Salesforce and being used for all B2B and B2B2C contract needs within the organization. It greatly speeds up our signed contracts process and allows service fulfillment steps to get triggered automatically. The ability to map custom fields from the contract back to the Salesforce object is extremely useful. I can't imagine how long it would take if the team had to reference the contract documents themselves for that key metadata.
  • Integration with Salesforce.
  • Templating and custom fields.
  • A great dashboard and ease of use when building new documents.
  • Debugging utilities when the Salesforce integration doesn't work.
  • Better error messages and a better log of errors connected with contracts when syncing to Salesforce.
  • The admin dashboard experience can be confusing and unintuitive.
I think DocuSign is a great tool for any organization that deals with contracts more than once a week. If the organization utilizes Salesforce, using DocuSign would be an excellent business solution with a positive ROI. Managing the platform and end-users is very straightforward. Additionally, their support is very good. I've had to reach out several times a year over the last three years and have had good, very helpful experiences each time. Out of all the B2B vendors I have ever worked with, I would rate DocuSign's support near the top.
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Christopher Interisano | TrustRadius Reviewer
October 02, 2019

DocuSign gets the job done and is vital in this day and age

Score 8 out of 10
Vetted Review
Verified User
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DocuSign was used at our organization to be able to have professors easily sign contracts digitally when we were partnering with them to publish their books on our platform. It was also used to sign employee contracts digitally and update employee contracts for promotions, raises, etc. Docusign solved a huge problem for us by making signatures easy, safe, and secure.
  • DocuSign is very easy and intuitive to use. Once you send 1 or 2 contracts it becomes second nature
  • DocuSign does a great job of tracking and managing documents/contracts.
  • DocuSign's UI is very nice to work in. There are some other digital signature platforms that just seem archaic.
  • There are some technical issues that come with the platform, but to be expected when dealing with software. i.e. crashes, software being slow.
  • Hard to get a really neat and tidy signature due to the electronic nature of the platform.
  • Customer service can be iffy at times, and if you are not an enterprise customer there is not much support (when offering free versions this should be expected).
DocuSign is very well suited for large organizations that work in very transactional spaces. Being able to easily put together contracts safely and securely really helps in getting signature back from clients faster. The ease of use for our clients is huge and also helps with obtaining signatures on contracts. DocuSign can really be used at any company, but I would say 200+ employee companies is what it makes the most sense for.
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Renaud Renvoye | TrustRadius Reviewer
August 29, 2019

Definitely a leader in the space, easy to use

Score 8 out of 10
Vetted Review
Verified User
Review Source
At Optiv, we use DocuSign for any legal, HR documents. The HR department sent the documents to me during my onboarding and it was a pretty smooth process. It is better as opposed to sending employment letters, etc. through USPS. I think the main problem it solves is streamlining the process and the speed of the process.
  • Speed
  • Streamlined process
  • Easy to use
  • Some people are uncomfortable with e-signing
  • Not appropriate for every industry
  • May face some reluctant people
I think Docusign is really well suited for any employee working remotely that who needs to sign a lot of documents during the onboarding process. Another situation would be to sign any employment letters and such. I don't know how much it is appropriate for the legal industry and the formal document that lawyers send.
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Patrick Cormier | TrustRadius Reviewer
July 24, 2019

DocuSign: important tool for any sales person.

Score 9 out of 10
Vetted Review
Verified User
Review Source
DocuSign is used for all of Geopointe's signable documents which extend from the sales to the legal team. I use it for all of my personal order management, It makes it easy for our prospects (soon to be customers) to agree to our terms and move forward with purchasing decisions quickly.
  • Streamlines the sales process by making it easy for prospects to sign contracts.
  • Streamlines the legal review process by making it easy for signers to agree to terms.
  • Makes it easy for me to generate sign-able orders which saves time!
  • Documents could be easier to edit after generation.
DocuSign is well suited for generating contracts and sending them to potential customers. This makes it so much easier for them to sign rather than relying on the tools they may or may not have for document management. I feel like this alone has sped up my sales process to the point where I do not think I could effectively do my job without it.
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Nicolas Costa Ossa | TrustRadius Reviewer
October 04, 2019

Good experience, but a very cooperate-feeling product

Score 8 out of 10
Vetted Review
Verified User
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DocuSign is only used by the commercial department. We use it only for agreement signing. We use it for non-disclosure agreements, master services agreements, statements of work, and many other legal documents. It is very helpful when you needed to get a signature in a document. But we never felt it was enough. We ended up using a solution that we could use for things beyond agreement signatures.
  • Possible integrations with CRM like Salesforce.
  • Mobile apps are very good.
  • Very easy to use.
  • Support is a little slow.
DocuSign is well suited for any situation where a document requires third-party signing.
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Truptesh Patil | TrustRadius Reviewer
October 04, 2019

New Era of Digitization- DocuSign

Score 8 out of 10
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Verified User
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DocuSign has change the complete aura doing business. It effectively allows the organisation to proffer the signature and process the documents. This is used by complete organisation. It nicely works wherever it is implemented.
  • Talking about the strengths of DocuSign, it allows to send across the signature.
  • Enables effective paperless work.
  • Document assembling.
  • Customer service should be prompt and good.
  • Slight billing issues faced.
Overall experience is great. Pretty easy to use, ease of attachments. Signature can be easily utilized wherever required. DocuSign absolutely is trustworthy, secure and reliable. Highly compatible with mobile and desktop.
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Rich Martinez | TrustRadius Reviewer
October 03, 2019

DocuSign has given us a massive ROI!

Score 10 out of 10
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We are currently using DocuSign for the processing of sales agreements.
  • Seamless integrations with other platforms.
  • One-click sending of agreements or contracts.
  • Expiration dates on agreements/contracts to create urgency.
  • Creating and importing of templates.
It solves the problem of not having to fax, email, and or trying to track down these agreements and then having to then upload and or deliver to other departments. Sending and receiving the agreement has become a very time efficient and with just a click of a button. It also automates the escalation to other departments for approval and project deployment with seamless integrations with other platforms ie. Salesforce. We can also create urgency by leveraging the automated expirations dates of the agreements/contracts which increase our close rates. Huge plus! Overall, the ROI is there hands down both on time and money.
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Anonymous | TrustRadius Reviewer
December 18, 2019

Goodbye Printing Contracts!

Score 8 out of 10
Vetted Review
Verified User
Review Source
Our company uses DocuSign to quickly execute documents without the need to print the agreement/contract/ etc. out prior to signing. The tools are used by most departments within our organization. That said, it is more commonly used by management and executive staff - most of the workforce does not have a need for DocuSign.
  • DocuSign allows you to execute documents without ever printing the document.
  • DocuSign provides a digital signature which "prooves" that your user visited the document and executed.
  • The DocuSign user interface makes it very easy to create fields for a user to enter information.
  • DocuSign could make it a bit easier to upload a customized signature template
DocuSign is the perfect tool for any company that is sick of printing out documents for signature. The tool is not well suited in scenarios where a "wet" signature is required. Some banks require that a "wet" signature is provided and Docusign does not help in these instances. Moreover, if a notarized signature is required, Docusign will be of little help. However, DocuSign does provide its own form of digital notarization.
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Anonymous | TrustRadius Reviewer
October 21, 2019

Great tool for getting work signed quicker!

Score 10 out of 10
Vetted Review
Verified User
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We are using DocuSign to quickly have online documents such as SOWs, PSA and RFAs signed by clients. It makes the background business process much quicker and allows the work to start sooner. Our clients can sign the documents from their mobile device or computer so there are no limitations on getting the document signed.
  • On-the-go use!
  • Quick transitions.
  • User-friendly.
  • Very efficient.
  • Internet is always required, could use some type of offline mode.
  • On the fly editing would be easy for adjusting the document.
  • Ability to sign easier on laptop.
I would definitely recommend DocuSign, as it makes transactions and processes move so much quicker than having them email the document, sign, fax and scan back. The fact that a person can do all of this from their phone is a big plus in a constantly changing world.
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Anonymous | TrustRadius Reviewer
October 21, 2019

DocuSign is useful and scalable

Score 9 out of 10
Vetted Review
Verified User
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We use DocuSign across the organization to manage documentation as we hire individuals and contract others to work on projects. It helps us quickly get specific SOWs and agreements out quickly to people around the world and get signatures back ASAP. It's also useful for helping managing those documents for future reference in the cloud.
  • Easy-to-use templates.
  • Quick to send and get signatures back.
  • Easy to manage and refer to for the future.
  • Complicated Salesforce integration- You should be able to autofill information for SOWs from fields in SFDC, but it is hard to make it work.
  • I had some problems with sign in when I had to change my email address after being hired.
  • There is not an easy way to alter or amend docs, usually, they have to void the whole thing.
Anytime you are working with a large and international pool of individuals, and/or have a uniform document that your workforce will be using when signing people, Docusign is great. It also is great for managing these documents without the worry of tracking down hard copies. It is just convenient in a nutshell.
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Anonymous | TrustRadius Reviewer
October 21, 2019

DocuSign to Seal the Deal

Score 10 out of 10
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Verified User
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We utilize DocuSign for signature of professional documents such as long form subcontracts, short form subcontracts, purchase orders, change orders, etc. The software is used across our entire organization and eliminates the need to sign a physical paper and either scan or mail the document. Instead, users can instantly sign and send!
  • Contract Execution
  • Distribution of Professional Documents
  • Security and Dependability
  • If a document has been signed by one individual but needs a revision, then it needs to be voided, corrected and reissued.
  • More uses.
  • Auto reminders of pending documents.
DocuSign is well suited to sign and transmit professional documents between parties. Users can upload any PDF file and assign the signers specific instructions on how to proceed. The program is less appropriate if all signers are present and can easily access the document for signature without sending it electronically.
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Anonymous | TrustRadius Reviewer
October 19, 2019

DocuSign Saves Our Company Time, Money, and Energy with Easy Document Sharing

Score 10 out of 10
Vetted Review
Verified User
Review Source
My company uses DocuSign primarily for expedient new hire paperwork filing. We hire a lot of new employees for various events that we run, and Docusign allows us to be able to send paperwork to a new employee's email for them to fill out quickly and easily. It also allows us to do away with scanning and printing physical paper, which also saves us a lot of time (and money on ink!). Most of our employees do not come into our office to fill out paperwork, so DocuSign lets us send it to those remote workers without ever interacting physically. Our department is responsible for all employee hiring, but other departments use Docusign for contracts and other waivers needing to be signed. We have also used Docusign to get our employees to sign agreements or other documents that we have created internally. It's great to have all our paperwork in one place and to see the status of paperwork that has or has not been signed, so we are able to follow up with people who are still needing complete paperwork.
  • It allows us to send and receive paperwork quickly and easily.
  • The system detects fields in various forms of paperwork so that you do not have to create an entirely new sheet for an employee to fill out.
  • You are able to keep track of employee documents in a safe and secure location.
  • You can create your own documents and customize them for signatures quickly and easily.
  • You can keep templates of documents ready to go to send to employees whenever needed.
  • Sometimes the system glitches in terms of the corrections we make on our end and what the employee sees on their end.
  • A customer service online chat assistance option would be nice.
  • It would be nice if DocuSign provided the basic forms -- W4s, I9s, etc. that were made available and updated whenever needed.
  • I really wish that there was an option to send documents to a number of employees in bulk. Maybe there is a way to do this, but I haven't found it yet.
DocuSign is best suited for situations where an employer needs to have a number of remote employees fill out paperwork without meeting in person or mailing/faxing paperwork. It's also helpful when you have a lot of people who need to fill out paperwork quickly, because the employee can fill out their documents on their phone, laptop, or tablet and send it back in minutes without any hassle. Even non-tech-savvy employees have had no issues filling out these documents, and it makes it easy on our end -- especially when we have a lot of employees to get paperwork from -- to keep track of who all has or hasn't filled out their paperwork. It's a very efficient system!

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About DocuSign

DocuSign states its mission is to accelerate business and simplify life for companies and people around the world.


DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature to sign electronically on practically any device, from almost anywhere, at any time.

Legacy, paper-based agreement processes are manual, slow, expensive, and error-prone. So DocuSign aims to eliminate the paper, automate the process, and connect it to all the other systems that businesses are already using.

The vendor states their platform has 350+ prebuilt integrations with popular business apps. In addition, its API enables embedding and connecting DocuSign with customers’ websites, mobile apps, and custom workflows. They boast more than 500,000 customers and hundreds of millions of users in over 180 countries, using DocuSign to accelerate the process of doing business and to simplify people's lives.

DocuSign Screenshots

DocuSign Integrations

DocuSign Competitors

PandaDoc, HelloSign, Citrix RightSignature, Formstack, eversign, Conga Sign, Adobe Sign (formerly EchoSign), OneSpan Sign (formerly eSign Live)

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

DocuSign Support Options

 Free VersionPaid Version
Phone
Live Chat
FAQ/Knowledgebase
Email
Video Tutorials / Webinar

DocuSign Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone
Supported Countries:Singapore, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Netherlands, United Arab Emirates, Unites States, United Kindom, Turkey, Ukraine, Uruguay, Vietnam, Romania, Russia, Latvia, Lithuania, Luxembourg, Macau, Malaysia, Mexico, New Zealand, Norway, Nigeria, Peru, Philippines, Poland, Portugal, Argentina, Australia, Austria, Belgium, Brazil, Brunei, Cameroon, Canada, Chile, China, Columbia, Czech Republic, Ireland, Japan, Kazakhstan, Italy, Indonesia, Israel, Denmark, Ecuador, Egypt, Estonia, Finland, France, Greece, Germany, Guatemala, Hungry, Hong Kong, Iceland, India, Indonesia