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DocuSign supports transactions with document sharing and electronic signature, as well as automated and guided data collection and entry, record updating across disparate systems and payment collection upon agreement, as well as analytics and reporting.https://media.trustradius.com/product-logos/MI/8O/TPLGZ0ZRRGAH.pngStreamlined with DocusignIt is currently used by recruiting to streamline and digitize offer letters.,Eliminates paper to save cost and decrease loss of information Decreases time to complete tasks as documents can be signed anywhere Makes it quick and convenient to share docs,Better integration with different systems to further streamline Ability to search all user folders that you have access to at once instead of going into individual folders Better functioning of required fields so they cannot be edited to be not required,9,Decrease paper cost Decreased loss of information Decreased time to complete tasks,7,8,,Microsoft Office 2016, Ceridian DayforceDocuSign Makes Signing Documents Fun!This is being used across our whole company, which is extremely effective in cutting down the need to constantly print out documents that need to be shared across departments for signatures and approvals. This in turn reduces the amount of paper wasted/used. This also helps to keep things streamlined and connected, as we have three different locations among the company.,This helps keep an online record of what all you've had to sign and/or send. This keeps things simple as it stores your signature for easy access and use. DocuSign can pre-fill information on your behalf.,It would be great to have more features even in the free version.,10,This cuts down on print jobs since we have large printers that cost a lot of money to run. Less paper to keep track of between departments.,,9Goodbye to manually tracking!We use DocuSign to negotiate, track changes and to get our Master Agreements and Contracts fully executed and distributed.,Easy to use Easy to see where you're at in the process Easy to distribute once signed The flags make it almost foolproof. You know where you're expected to initial or sign All encrypted. Completely safe and secure,If a flag or date is missed in the tagging process, it can be a drawback,10,Makes tracking a breeze. Completely secure. Integrates with other software. No more mailing! No more labels! No more post office!,BlueTalon,9,Bluebeam Revu, ProcoreIf you're ready to scale, choose the bestDocuSign is being used as a sales org, new hires, NDA documents and basically everything you can think of when it comes to signing digitally. It solved the whole "put it in google drive" issue by allows us to keep everything in its intended form. No more need to find the most updated document to send over, no more need to screw something up. It's really helped us keep everything in tact and in one place that we don't have to search for.,Easy to use. Digital signing is seamless. App friendly.,Cost - I feel DocuSign can be cost-prohibitive to some companies while there are other solutions out there. No longer the thought leader, the likes of Adobe are catching up or have passed. Easier to use admin functionality.,7,Quicker close times. Decreased times for legal to review and provide feedback. More predictability for our sales/recruiting teams.,Adobe Sign (formerly EchoSign) and PandaDoc,9,Gong.io, AWS EC2 Container Service, SugarCRMVersatility and Value!We use DocuSign to complete new hire paperwork, contracts, employment offers, etc. We use this across all the organization through many verticals such as HR, accounting, events, reservations. The software addresses the issue of getting paperwork back quickly and securely. It is also in multiple languages which is amazing and cuts through a lot of red tape.,Clear and easy to use interface - Easy to navigate as a user on both the sending and receiving sides. Multiple language options. Building templates and uploading is so easy - The drag and drop and color coding make it impossible to make an error! Login is a breeze.,It could synch to other software or websites to avoid having to download and then upload. The storage of documents has a quick expiration so if you forget to download something you may lose it.,9,Saving on our carbon footprint by printing less and using less paper. Has reduced human error in terms of lost paperwork, or paperwork that is not stored securely. Adds professionalism to the brand by having a quick e-sign method.,HelloSign,10,Paychex Flex, SetMoreDocuSign Rocks!!!DocuSign is used to facilitate the execution of all sales and listing documents. As a Broker, I will also use it for escrow paperwork, such as commission instructions and orders to pay commission, and company forms, like employment agreements and other initial hire paperwork.,Mobile app. Intuitive: easy for clients to use. Interfaces with RPR and other real estate software.,Interface with other transaction software More security options More storage options,10,Currently free through our MLS Reduces the cost of printer use and supplies Reduces the need for expedited mail services,,10,RingCentralDocuSign works great: simple to follow, easy on the eyesI use DocuSign mainly for real estate contract signatures but it has come in handy for other needs. It has been a big time saver from having to drive around to get documents signed.,Ability to use a good phone app Cloud storage of completed documents is handy Easy to follow, website is not cluttered,Editing documents is cumbersome at times. There are competitors with better pricing. Gets hung up on occasion. Doesn't integrate with our real estate software like other platforms do.,9,We save a lot of time using it. My volume of business increased 20-30% the first year I did because there was less driving to get signatures. We save money by not having to drive so much to get signatures Templates can be a little finicky so the process of tagging signatures might seem tedious.,,10,zipLogix zipForm Plus, Podio, Citrix ShareFileDocuSign is the safe way to go!We have contractors all over the world, and DocuSign allows us to manage contracts, amendments, and terminations quickly, easily, and securely. We also use this for employment contracts in the USA and South Africa, as well as service level agreements, office rental agreements, and other partner forms. It makes the signing and importantly, storing, of important documents an absolute breeze.,Ease of signing documents. Safe storage of documents. Customization.,Repeat fields could be a little easier to apply to documents.,10,Huge time saver. Easy access to important contracts when clarification has been needed.,,9Signing made easy!DocuSign is used by our sales and operations team. We use it for both internal and external contract signing. We have been very satisfied with the web and mobile usage.,Easy to upload documents. It's easy to use via a mobile app. It's easy to save and share documents once signed, or when needed to be signed.,Sometimes it's slow to load. The format can be a bit skewed at times. Some docs are hard to upload.,10,It's easy to sign off on contracts with clientele. We use the mobile app a lot so we can get signatures on the go. When quick requests for projects come in and we're on the go, we can handle everything from our phones.,,10,Salesforce Community Cloud, QuickBooks Desktop for Mac, Intuit PayrollDocuSign Goes Well With SalesforceDocuSign is currently integrated with Salesforce and being used for all B2B and B2B2C contract needs within the organization. It greatly speeds up our signed contracts process and allows service fulfillment steps to get triggered automatically. The ability to map custom fields from the contract back to the Salesforce object is extremely useful. I can't imagine how long it would take if the team had to reference the contract documents themselves for that key metadata.,Integration with Salesforce. Templating and custom fields. A great dashboard and ease of use when building new documents.,Debugging utilities when the Salesforce integration doesn't work. Better error messages and a better log of errors connected with contracts when syncing to Salesforce. The admin dashboard experience can be confusing and unintuitive.,9,Increased efficiency around sending & receiving contracts. Automated contract data entry into Salesforce, and allowed for fulfillment automations triggered on contract signing. It has needed little management or overhead. Aside from occasional technical issues, once it's set up it works well.,RightSignature,10DocuSign gets the job done and is vital in this day and ageDocuSign was used at our organization to be able to have professors easily sign contracts digitally when we were partnering with them to publish their books on our platform. It was also used to sign employee contracts digitally and update employee contracts for promotions, raises, etc. Docusign solved a huge problem for us by making signatures easy, safe, and secure.,DocuSign is very easy and intuitive to use. Once you send 1 or 2 contracts it becomes second nature DocuSign does a great job of tracking and managing documents/contracts. DocuSign's UI is very nice to work in. There are some other digital signature platforms that just seem archaic.,There are some technical issues that come with the platform, but to be expected when dealing with software. i.e. crashes, software being slow. Hard to get a really neat and tidy signature due to the electronic nature of the platform. Customer service can be iffy at times, and if you are not an enterprise customer there is not much support (when offering free versions this should be expected).,8,At times can be a bit glitchy which is not what you want when it comes to dealing with contracts. It allows us to deal with nationwide clients and obtain legal signature very easily which is huge for our business. Saves us tons of time by not having to print out contracts or book in-person meetings for signature.,Adobe Sign (formerly EchoSign),6,Gong.io, GoToMeeting, SalesLoftEasy to use for personal and business useIt started out being used by just myself, then after showing my company how easy it was to use and how it benefited not only our company but the parents, students, and other organizations we work with, it was a no brainer. My company decided to begin using DocuSign throughout. It has been a wonderful addition to our company and saved me (and others) countless hours, money, and relieved a lot of stress in getting our documents signed quickly and efficiently. Sometimes I have to give a bit of direction to the people/organizations we send DocuSign to, but overall, it is very simple for everyone to use.,Ease of sending the same document out to multiple recipients, at multiple locations, for multiple signatures Quick turnaround - once the recipient signs the document, we receive notification and the document back immediately Can resend, alter, change, and/or add to the email and/or document that is sent out very easily The recipient can save the document after signing, so they too have their own electronic copy for their records,Until you get used to the size/area for signatures, you can accidentally overcrowd the signature area if there are multiple signatures Some recipients have stated that they have no problem with the signature or date sections, but are confused as to how to navigate to a check a box Until I played around with the program, I didn't see any specific instruction that told me I could just click a box and have multiple documents sent out in no particular order; at first, I thought they went out in the order I put them in. It took trial and error to learn that by clicking certain boxes, they can go out in any order, and then I can just remind one or two people to sign, not everyone,10,Save money on postage and supplies. Saved time having to mail, wait for the mail to return, return it again if not done properly, and every other bad scenario that could happen - DocuSign has fixed them all. Being able to get my paperwork done in an extremely time efficient manner - a most important aspect when we have time frame laws to abide by and can't afford to be missed.,PandaDoc,GradPoint, ChatBot, Infinite Campus,250,10,Special Education documentation Administrative documents Contracts,Simple one-page documents such as revocations, addendums, and logs Also used it to date/time stamp certain SPED documents,Not sure - started as a strictly Special Education necessity,10,Placing the signature box and date box where needed Sending to multiple recipients Adding a check box,Finding out how to NOT have the emails sent out in a particular order - found out through trial and error Placing multiple signature lines close together without overlapping, causing us not to be able to read the signatures Directing recipients how to correctly check a box,9Definitely a leader in the space, easy to useAt Optiv, we use DocuSign for any legal, HR documents. The HR department sent the documents to me during my onboarding and it was a pretty smooth process. It is better as opposed to sending employment letters, etc. through USPS. I think the main problem it solves is streamlining the process and the speed of the process.,Speed Streamlined process Easy to use,Some people are uncomfortable with e-signing Not appropriate for every industry May face some reluctant people,8,Cost of postage Speed of process May cause a legal discrepancy,8,8,,Concur Expense, Ping Identity Platform, Showpad, Symantec VIP Access ManagerDocuSign: important tool for any sales person.DocuSign is used for all of Geopointe's signable documents which extend from the sales to the legal team. I use it for all of my personal order management, It makes it easy for our prospects (soon to be customers) to agree to our terms and move forward with purchasing decisions quickly.,Streamlines the sales process by making it easy for prospects to sign contracts. Streamlines the legal review process by making it easy for signers to agree to terms. Makes it easy for me to generate sign-able orders which saves time!,Documents could be easier to edit after generation.,9,Could not do my job without it. DocuSign has engrained itself in our sales process. Faster legal processes.,Conga Composer,SalesLoft, Conga Composer, ZoomGood experience, but a very cooperate-feeling productDocuSign is only used by the commercial department. We use it only for agreement signing. We use it for non-disclosure agreements, master services agreements, statements of work, and many other legal documents. It is very helpful when you needed to get a signature in a document. But we never felt it was enough. We ended up using a solution that we could use for things beyond agreement signatures.,Possible integrations with CRM like Salesforce. Mobile apps are very good. Very easy to use.,Support is a little slow.,8,Has definitely made the signature process with clients easier. It helped us to have a more secure signature process. Valid e-signatures.,HelloSign and PandaDoc,7,PandaDoc, HelloSignNew Era of Digitization- DocuSignDocuSign has change the complete aura doing business. It effectively allows the organisation to proffer the signature and process the documents. This is used by complete organisation. It nicely works wherever it is implemented.,Talking about the strengths of DocuSign, it allows to send across the signature. Enables effective paperless work. Document assembling.,Customer service should be prompt and good. Slight billing issues faced.,8,Staying positive helps always. Lots of positive impact of DocuSign. The brand is trustworthy and easily integrated. Best thing about this is that it saves paper work.,8,Adobe Sign (formerly EchoSign), SignEasy, PandaDocDocuSign has given us a massive ROI!We are currently using DocuSign for the processing of sales agreements.,Seamless integrations with other platforms. One-click sending of agreements or contracts. Expiration dates on agreements/contracts to create urgency.,Creating and importing of templates.,10,Huge ROI due to close rates increasing. Created more time for sales consultants to focus on more clients due to time savings of dealing with managing sent agreements/contracts. Easy to manage for higher-level management.,10,Conga Grid, Zoom Video Webinar, NextivaDocuSign Saves Our Company Time, Money, and Energy with Easy Document SharingMy company uses DocuSign primarily for expedient new hire paperwork filing. We hire a lot of new employees for various events that we run, and Docusign allows us to be able to send paperwork to a new employee's email for them to fill out quickly and easily. It also allows us to do away with scanning and printing physical paper, which also saves us a lot of time (and money on ink!). Most of our employees do not come into our office to fill out paperwork, so DocuSign lets us send it to those remote workers without ever interacting physically. Our department is responsible for all employee hiring, but other departments use Docusign for contracts and other waivers needing to be signed. We have also used Docusign to get our employees to sign agreements or other documents that we have created internally. It's great to have all our paperwork in one place and to see the status of paperwork that has or has not been signed, so we are able to follow up with people who are still needing complete paperwork.,It allows us to send and receive paperwork quickly and easily. The system detects fields in various forms of paperwork so that you do not have to create an entirely new sheet for an employee to fill out. You are able to keep track of employee documents in a safe and secure location. You can create your own documents and customize them for signatures quickly and easily. You can keep templates of documents ready to go to send to employees whenever needed.,Sometimes the system glitches in terms of the corrections we make on our end and what the employee sees on their end. A customer service online chat assistance option would be nice. It would be nice if DocuSign provided the basic forms -- W4s, I9s, etc. that were made available and updated whenever needed. I really wish that there was an option to send documents to a number of employees in bulk. Maybe there is a way to do this, but I haven't found it yet.,10,It has allowed us to save money on ink, paper, and postage. It has saved us time by not needing to go onsite to meet employees to fill out paperwork. It has given us the freedom to send any kind of document we want to employees at any time within minutes.,When I Work, Google Drive and Dropbox Business,9,When I Work, Google Voice, Slack, Dropbox, monday.com, Dialpad, Airtable, Google Drive, Concur Expense, ZipRecruiterGood ProductWe use DocuSign to collect W9s from our temporary staff. We also use it to sign yearly contracts and per event booking agreements with temp staff, as well as contracts with our clients. Without it, we would have to wait for people to print out the contracts and send them back -- while that might be okay with clients, who are businesses, our temp staff are young and likely lack easy access to printers.,Allows you to save templates Stores all the documents for you Easy to resend/remind the other party to sign Allows you to see if the contracts have been viewed.,Layout can be super wonky, especially on forms like the W9 They have been using the same email layout since I started using them five or six years ago The app isn't great,10,Streamlining contracts/paperwork Looks more professional than asking for a printed copy of paperwork Organization,HelloSign,10,Square Payroll, Square Invoices, LinkedIn Sales NavigatorSay goodbye to your stack of papers!It's used across departments: Accounting -- for contractsAdmissions -- Contract and Parent agreement formsIt has created a paperless environment.,It automates mobile and remote means of processing. Onboarding training was very easy for the product. The actual signing is easy, so it saves us time.,Sometimes our security will block DocuSign. Onboarding was great, but sometimes customer service can be slow.,10,I did wish that we could keep our formatting template. It has great integration with our other platforms. It has been a great product that has also been very affordable for our company.,SignNow and SignEasy,7,Blackbaud CRM, Salesforce Commerce Cloud, Microsoft 365 Business,25,5,Liability Waivers Donation Contracts Field Trip Forms,In our admissions department if we have someone who is looking at our school who last minute wants to watch a practice. We can immediately get them to sign the document from their phone so they can watch practice and upload it to their candidate file. Its helped us decrees the amount of time potential families have to visit the campus. They appreciate it!,Our clubs and athletic teams should start to use them. Especially with physical paperwork and permissions slips.,10,No,Price Product Usability Vendor Reputation,We looked at two other companies. One I had used at a previous company, but the person who made the final decision went off cost. Maybe we could have talked about more future features!,Implemented in-house,No,Change management was a small part of the implementation and was well-handled,Remembering to use it! We have some older people who had been with the company a long time that just liked "their way" of doing things.,9,No,No,I have never had to directly send the Support team a request. Usually by chain of command we take our problems to tech and then the tech department handles our vendors.,Using the platform from a device. (iPhone or iPad) Creating a Signature Adding Supplemental documents,Field Formatting,Yes,10If you need something signed, call the DouSign.Docusign is leveraged across the sales department for any major contracts with our clients, to extend new compensation agreements to reps, and to engage with new clients via NDA. It is also leveraged within our recruiting team to offer candidates a role at the org and describe their terms of employment.,Enables you to see who has viewed the document Keeps a good paper trail for all persons involved Easy to use interface,Sometimes can feel a bit antiquated Could be more versatile Would like more integrations with softwares I'm currently using,8,Increased our ability to scale our workforce quickly Increased efficiencies in onboarding new clients Improved our hiring process,HelloSign,7,Tableau Online, ZendeskBest tool for electronic signature.Docusign is being used across the sales and finance department for all legal documents that require a signature. As a sales rep, it is mostly being used to sign on new contracts with our prospects in lew of requiring handwritten signatures. It mainly helps speed up the buying process and helps us secure new customers faster without any friction.,Extremely simple for someone who has never signed a document on Docusign before. It's just click and sign. The ability for the sender to keep track of when people are opening and looking at the document. Allowing the signer to change the signer and forward it to someone else who may need a signature.,Nothing bad to say about the contract. I will say we came from another competitor and Docusign was more expensive than what we were using but well worth the extra cost.,10,It has helped our company be able to close business faster and help create a better buying process for our customers.,10DocuSign speeds up the sales cycleWe used DocuSign for all sales teams when creating, sending, and signing contracts. We were using the old fashioned pencil and paper singing which took extra time and delayed the closing of each deal. The problem that DocuSign helped us solve was to speed up the process, holding the signer (customers) accountable and having proof of signing for internal process purposes.,Easy to use. Very clearly states where and what to sign for. It time stamps everything which is good for legal purposes.,Sometimes it crashes before the document is generated, so I’ll have to redo the whole thing again.,9,Improves the time on closing deals. Improves the customer buying experience.,10DocuSign ReviewWe use DocuSign occasionally in our sales department. There are times when we are collecting credit card information along with our service agreements, so when this is the case we use DocuSign to keep it secure. This gives our clients piece of mind when giving out their information.,DocuSign has proved to be safe and secure as we have never had an issue with a client's information being hacked or taken. When we send out our service agreements we need it to be safe so that our client can provide us with payment information and not worry about it. I really like that it is in real-time, you can literally get a contract sent and returned within minutes. And you can send it to multiple people and can get multiple signatures all within minutes. I also used it when I purchased my home. In fact, it was when my folks and I purchased a home together. The realtor and lender used it to email all of our contracts and we were each able to sign them and submit them. We did not have to try and find a time for all of us to be able to meet, it was all done in email.,I really don't have any cons for this product, it has done everything I have needed it to so far. Really the only thing I can think of is that you cannot edit a document, you have to start over and resubmit if you make an error.,9,They offer a free trial so you can try before you buy. Any time our company needs a signature quickly we use DocuSign. It was easy to install and easy to use.,,7DocuSign is a lifesaverOur whole team uses DocuSign on a daily basis, sending and receiving documents to and from our clients and colleagues collecting signatures. It provides so much convenience and ease when it comes to having important, time-sensitive materials addressed and approved both confidentially and quickly. Our work would be much more difficult without it.,DocuSign is fast - Emails are sent quickly and once they are signed they are returned instantaneously. DocuSign is thorough - Copies are sent to everyone involved in the document so no one is left in the dark. DocuSign is customizable - You can drag and drop signatures wherever you need them.,None!,10,It has saved us so much time making sure transactions close when they are supposed to. It has made our clients' lives easier, and that translates to more trust and referrals.,10,HubSpot CRM, Google Drive
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DocuSign
337 Ratings
Score 8.9 out of 101
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DocuSign Reviews

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DocuSign
337 Ratings
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Score 8.9 out of 101

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Alyssa Kapinus profile photo
Score 9 out of 10
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It is currently used by recruiting to streamline and digitize offer letters.
  • Eliminates paper to save cost and decrease loss of information
  • Decreases time to complete tasks as documents can be signed anywhere
  • Makes it quick and convenient to share docs
  • Better integration with different systems to further streamline
  • Ability to search all user folders that you have access to at once instead of going into individual folders
  • Better functioning of required fields so they cannot be edited to be not required
Great for getting paperwork signed quickly. Doesn't work in situations where wet signature needed.
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Emily Giannakas profile photo
Score 10 out of 10
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This is being used across our whole company, which is extremely effective in cutting down the need to constantly print out documents that need to be shared across departments for signatures and approvals. This in turn reduces the amount of paper wasted/used. This also helps to keep things streamlined and connected, as we have three different locations among the company.
  • This helps keep an online record of what all you've had to sign and/or send.
  • This keeps things simple as it stores your signature for easy access and use.
  • DocuSign can pre-fill information on your behalf.
  • It would be great to have more features even in the free version.
I would recommend this to anyone that has to regularly have documents signed and sent off to different departments, or to those who regularly have to fill out invoice forms. This makes things easy and simple, especially for finding documents you've signed previously, in case you need to look them up for reference.
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Angelique Hamm profile photo
Score 10 out of 10
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We use DocuSign to negotiate, track changes and to get our Master Agreements and Contracts fully executed and distributed.
  • Easy to use
  • Easy to see where you're at in the process
  • Easy to distribute once signed
  • The flags make it almost foolproof. You know where you're expected to initial or sign
  • All encrypted. Completely safe and secure
  • If a flag or date is missed in the tagging process, it can be a drawback
DocuSign is amazing and I highly recommend for all contract admins or anyone that has to track progress as such.
It's integration with Procore makes this a win-win for all construction professionals.

There are so many things that you can do with the software, like create templates once you've negotiated your contracts, set parameters for other users, and create & attend training. Overall, it's an awesome product that is constantly evolving and makes my life ten times easier & efficient. Say goodbye to manual tracking!
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Kelly Wasden profile photo
Score 7 out of 10
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DocuSign is being used as a sales org, new hires, NDA documents and basically everything you can think of when it comes to signing digitally. It solved the whole "put it in google drive" issue by allows us to keep everything in its intended form. No more need to find the most updated document to send over, no more need to screw something up. It's really helped us keep everything in tact and in one place that we don't have to search for.
  • Easy to use.
  • Digital signing is seamless.
  • App friendly.
  • Cost - I feel DocuSign can be cost-prohibitive to some companies while there are other solutions out there.
  • No longer the thought leader, the likes of Adobe are catching up or have passed.
  • Easier to use admin functionality.
DocuSign is well suited in areas of companies that are ready to scale to more business. It handles things well but does require an amount of admin work to get everything implemented. For instance, in our company, we were using just a PDF version of our agreement to send over to customers which posed quite a problem from a legal standpoint. When we implemented DocuSign, it sped up our closing process and helped our predictability even more when we could see opens and answer questions quickly instead of sending off an agreement into the Ether. Some CRM's are inhibitive to integration which makes it a challenge as well. So if you have a smaller team, some other products might make more sense.
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Suzy Vera, MBA profile photo
October 07, 2019

Versatility and Value!

Score 9 out of 10
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We use DocuSign to complete new hire paperwork, contracts, employment offers, etc. We use this across all the organization through many verticals such as HR, accounting, events, reservations. The software addresses the issue of getting paperwork back quickly and securely. It is also in multiple languages which is amazing and cuts through a lot of red tape.
  • Clear and easy to use interface - Easy to navigate as a user on both the sending and receiving sides.
  • Multiple language options.
  • Building templates and uploading is so easy - The drag and drop and color coding make it impossible to make an error!
  • Login is a breeze.
  • It could synch to other software or websites to avoid having to download and then upload.
  • The storage of documents has a quick expiration so if you forget to download something you may lose it.
We are a restaurant group and primarily use this for new hire paperwork, contracts, events management, etc. The software overall is great and secure. It is an awesome price point and we can leverage it in any way making it even more of a value. It is also lovely to use less paper with e-sign which is great for the environment, leaves more of a record trail, and helps with organization/security.
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Robert Foreman profile photo
October 03, 2019

DocuSign Rocks!!!

Score 10 out of 10
Vetted Review
Verified User
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DocuSign is used to facilitate the execution of all sales and listing documents. As a Broker, I will also use it for escrow paperwork, such as commission instructions and orders to pay commission, and company forms, like employment agreements and other initial hire paperwork.
  • Mobile app.
  • Intuitive: easy for clients to use.
  • Interfaces with RPR and other real estate software.
  • Interface with other transaction software
  • More security options
  • More storage options
DocuSign is equipped to handle all eSigning scenarios: listing paperwork, sales and counter paperwork and lending disclosures like initial disclosures and lock extensions. It interfaces with our MLS so property information can be populated directly into forms without being entered manually. The software is rarely down or unavailable, a necessity for real estate.
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Tip Iuliucci profile photo
Score 9 out of 10
Vetted Review
Verified User
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I use DocuSign mainly for real estate contract signatures but it has come in handy for other needs. It has been a big time saver from having to drive around to get documents signed.
  • Ability to use a good phone app
  • Cloud storage of completed documents is handy
  • Easy to follow, website is not cluttered
  • Editing documents is cumbersome at times.
  • There are competitors with better pricing.
  • Gets hung up on occasion.
  • Doesn't integrate with our real estate software like other platforms do.
It's a great real estate application, the phone app is handy. I can't use it on forms that require a notary at this time. Most of our clients are able to navigate it.
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Brad Price profile photo
Score 10 out of 10
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Verified User
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We have contractors all over the world, and DocuSign allows us to manage contracts, amendments, and terminations quickly, easily, and securely. We also use this for employment contracts in the USA and South Africa, as well as service level agreements, office rental agreements, and other partner forms. It makes the signing and importantly, storing, of important documents an absolute breeze.
  • Ease of signing documents.
  • Safe storage of documents.
  • Customization.
  • Repeat fields could be a little easier to apply to documents.
Honestly, any time you need something signed, or even just filled in, DocuSign is a brilliant solution. It's especially helpful when you need multiple people to sign the same document -- you need to wait for each other or worry about printing, signing, and scanning. Everyone can sign it at their own pace, and all parties will be notified when the document is completed. A fully signed version of the document is then shared with each signatory.
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Tyler Mose profile photo
October 03, 2019

Signing made easy!

Score 10 out of 10
Vetted Review
Verified User
Review Source
DocuSign is used by our sales and operations team. We use it for both internal and external contract signing. We have been very satisfied with the web and mobile usage.
  • Easy to upload documents.
  • It's easy to use via a mobile app.
  • It's easy to save and share documents once signed, or when needed to be signed.
  • Sometimes it's slow to load.
  • The format can be a bit skewed at times.
  • Some docs are hard to upload.
DocuSign is well suited for contract, proposal, and other employment-related document signing.
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Alec Dibble profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
DocuSign is currently integrated with Salesforce and being used for all B2B and B2B2C contract needs within the organization. It greatly speeds up our signed contracts process and allows service fulfillment steps to get triggered automatically. The ability to map custom fields from the contract back to the Salesforce object is extremely useful. I can't imagine how long it would take if the team had to reference the contract documents themselves for that key metadata.
  • Integration with Salesforce.
  • Templating and custom fields.
  • A great dashboard and ease of use when building new documents.
  • Debugging utilities when the Salesforce integration doesn't work.
  • Better error messages and a better log of errors connected with contracts when syncing to Salesforce.
  • The admin dashboard experience can be confusing and unintuitive.
I think DocuSign is a great tool for any organization that deals with contracts more than once a week. If the organization utilizes Salesforce, using DocuSign would be an excellent business solution with a positive ROI. Managing the platform and end-users is very straightforward. Additionally, their support is very good. I've had to reach out several times a year over the last three years and have had good, very helpful experiences each time. Out of all the B2B vendors I have ever worked with, I would rate DocuSign's support near the top.
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Christopher Interisano profile photo
Score 8 out of 10
Vetted Review
Verified User
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DocuSign was used at our organization to be able to have professors easily sign contracts digitally when we were partnering with them to publish their books on our platform. It was also used to sign employee contracts digitally and update employee contracts for promotions, raises, etc. Docusign solved a huge problem for us by making signatures easy, safe, and secure.
  • DocuSign is very easy and intuitive to use. Once you send 1 or 2 contracts it becomes second nature
  • DocuSign does a great job of tracking and managing documents/contracts.
  • DocuSign's UI is very nice to work in. There are some other digital signature platforms that just seem archaic.
  • There are some technical issues that come with the platform, but to be expected when dealing with software. i.e. crashes, software being slow.
  • Hard to get a really neat and tidy signature due to the electronic nature of the platform.
  • Customer service can be iffy at times, and if you are not an enterprise customer there is not much support (when offering free versions this should be expected).
DocuSign is very well suited for large organizations that work in very transactional spaces. Being able to easily put together contracts safely and securely really helps in getting signature back from clients faster. The ease of use for our clients is huge and also helps with obtaining signatures on contracts. DocuSign can really be used at any company, but I would say 200+ employee companies is what it makes the most sense for.
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Michele Roy profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
It started out being used by just myself, then after showing my company how easy it was to use and how it benefited not only our company but the parents, students, and other organizations we work with, it was a no brainer. My company decided to begin using DocuSign throughout. It has been a wonderful addition to our company and saved me (and others) countless hours, money, and relieved a lot of stress in getting our documents signed quickly and efficiently. Sometimes I have to give a bit of direction to the people/organizations we send DocuSign to, but overall, it is very simple for everyone to use.
  • Ease of sending the same document out to multiple recipients, at multiple locations, for multiple signatures
  • Quick turnaround - once the recipient signs the document, we receive notification and the document back immediately
  • Can resend, alter, change, and/or add to the email and/or document that is sent out very easily
  • The recipient can save the document after signing, so they too have their own electronic copy for their records
  • Until you get used to the size/area for signatures, you can accidentally overcrowd the signature area if there are multiple signatures
  • Some recipients have stated that they have no problem with the signature or date sections, but are confused as to how to navigate to a check a box
  • Until I played around with the program, I didn't see any specific instruction that told me I could just click a box and have multiple documents sent out in no particular order; at first, I thought they went out in the order I put them in. It took trial and error to learn that by clicking certain boxes, they can go out in any order, and then I can just remind one or two people to sign, not everyone
Where several of our companies facilities are located, we are very remote on military bases. So, using regular postal service to get our paperwork out wasn't a good option and was very time-consuming. It also wasn't very secure or a 'sure thing' that the paperwork would get to where it needed to go. So, DocuSign is a HUGE timesaver and money saver. Our parents can't come to our site, so we needed an efficient way to get our paperwork signed within our legal timeframe without being near the recipients. DocuSign fit the bill, and we love it!
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Renaud Renvoye profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source
At Optiv, we use DocuSign for any legal, HR documents. The HR department sent the documents to me during my onboarding and it was a pretty smooth process. It is better as opposed to sending employment letters, etc. through USPS. I think the main problem it solves is streamlining the process and the speed of the process.
  • Speed
  • Streamlined process
  • Easy to use
  • Some people are uncomfortable with e-signing
  • Not appropriate for every industry
  • May face some reluctant people
I think Docusign is really well suited for any employee working remotely that who needs to sign a lot of documents during the onboarding process. Another situation would be to sign any employment letters and such. I don't know how much it is appropriate for the legal industry and the formal document that lawyers send.
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Patrick Cormier profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
DocuSign is used for all of Geopointe's signable documents which extend from the sales to the legal team. I use it for all of my personal order management, It makes it easy for our prospects (soon to be customers) to agree to our terms and move forward with purchasing decisions quickly.
  • Streamlines the sales process by making it easy for prospects to sign contracts.
  • Streamlines the legal review process by making it easy for signers to agree to terms.
  • Makes it easy for me to generate sign-able orders which saves time!
  • Documents could be easier to edit after generation.
DocuSign is well suited for generating contracts and sending them to potential customers. This makes it so much easier for them to sign rather than relying on the tools they may or may not have for document management. I feel like this alone has sped up my sales process to the point where I do not think I could effectively do my job without it.
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Nicolas Costa Ossa profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source
DocuSign is only used by the commercial department. We use it only for agreement signing. We use it for non-disclosure agreements, master services agreements, statements of work, and many other legal documents. It is very helpful when you needed to get a signature in a document. But we never felt it was enough. We ended up using a solution that we could use for things beyond agreement signatures.
  • Possible integrations with CRM like Salesforce.
  • Mobile apps are very good.
  • Very easy to use.
  • Support is a little slow.
DocuSign is well suited for any situation where a document requires third-party signing.
Read Nicolas Costa Ossa's full review
Truptesh Patil profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source
DocuSign has change the complete aura doing business. It effectively allows the organisation to proffer the signature and process the documents. This is used by complete organisation. It nicely works wherever it is implemented.
  • Talking about the strengths of DocuSign, it allows to send across the signature.
  • Enables effective paperless work.
  • Document assembling.
  • Customer service should be prompt and good.
  • Slight billing issues faced.
Overall experience is great. Pretty easy to use, ease of attachments. Signature can be easily utilized wherever required. DocuSign absolutely is trustworthy, secure and reliable. Highly compatible with mobile and desktop.
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Rich Martinez profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are currently using DocuSign for the processing of sales agreements.
  • Seamless integrations with other platforms.
  • One-click sending of agreements or contracts.
  • Expiration dates on agreements/contracts to create urgency.
  • Creating and importing of templates.
It solves the problem of not having to fax, email, and or trying to track down these agreements and then having to then upload and or deliver to other departments. Sending and receiving the agreement has become a very time efficient and with just a click of a button. It also automates the escalation to other departments for approval and project deployment with seamless integrations with other platforms ie. Salesforce. We can also create urgency by leveraging the automated expirations dates of the agreements/contracts which increase our close rates. Huge plus! Overall, the ROI is there hands down both on time and money.
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Score 10 out of 10
Vetted Review
Verified User
Review Source
My company uses DocuSign primarily for expedient new hire paperwork filing. We hire a lot of new employees for various events that we run, and Docusign allows us to be able to send paperwork to a new employee's email for them to fill out quickly and easily. It also allows us to do away with scanning and printing physical paper, which also saves us a lot of time (and money on ink!). Most of our employees do not come into our office to fill out paperwork, so DocuSign lets us send it to those remote workers without ever interacting physically. Our department is responsible for all employee hiring, but other departments use Docusign for contracts and other waivers needing to be signed. We have also used Docusign to get our employees to sign agreements or other documents that we have created internally. It's great to have all our paperwork in one place and to see the status of paperwork that has or has not been signed, so we are able to follow up with people who are still needing complete paperwork.
  • It allows us to send and receive paperwork quickly and easily.
  • The system detects fields in various forms of paperwork so that you do not have to create an entirely new sheet for an employee to fill out.
  • You are able to keep track of employee documents in a safe and secure location.
  • You can create your own documents and customize them for signatures quickly and easily.
  • You can keep templates of documents ready to go to send to employees whenever needed.
  • Sometimes the system glitches in terms of the corrections we make on our end and what the employee sees on their end.
  • A customer service online chat assistance option would be nice.
  • It would be nice if DocuSign provided the basic forms -- W4s, I9s, etc. that were made available and updated whenever needed.
  • I really wish that there was an option to send documents to a number of employees in bulk. Maybe there is a way to do this, but I haven't found it yet.
DocuSign is best suited for situations where an employer needs to have a number of remote employees fill out paperwork without meeting in person or mailing/faxing paperwork. It's also helpful when you have a lot of people who need to fill out paperwork quickly, because the employee can fill out their documents on their phone, laptop, or tablet and send it back in minutes without any hassle. Even non-tech-savvy employees have had no issues filling out these documents, and it makes it easy on our end -- especially when we have a lot of employees to get paperwork from -- to keep track of who all has or hasn't filled out their paperwork. It's a very efficient system!

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October 18, 2019

Good Product

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use DocuSign to collect W9s from our temporary staff. We also use it to sign yearly contracts and per event booking agreements with temp staff, as well as contracts with our clients. Without it, we would have to wait for people to print out the contracts and send them back -- while that might be okay with clients, who are businesses, our temp staff are young and likely lack easy access to printers.
  • Allows you to save templates
  • Stores all the documents for you
  • Easy to resend/remind the other party to sign
  • Allows you to see if the contracts have been viewed.
  • Layout can be super wonky, especially on forms like the W9
  • They have been using the same email layout since I started using them five or six years ago
  • The app isn't great
If you are dealing with other businesses and not with laypeople, it might be easier to save the money and just print, though that also requires a place to store your paperwork. I have some concerns about how secure it is, but I have not looked into it beyond a passing concern.
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Score 10 out of 10
Vetted Review
Verified User
Review Source
It's used across departments:
  • Accounting -- for contracts
  • Admissions -- Contract and Parent agreement forms
  • It has created a paperless environment.
  • It automates mobile and remote means of processing.
  • Onboarding training was very easy for the product.
  • The actual signing is easy, so it saves us time.
  • Sometimes our security will block DocuSign.
  • Onboarding was great, but sometimes customer service can be slow.
For providing a platform to allow clients or business partners across the states to save hours on emailing, faxing, printing, and scanning documents that require a signature. The turn around time for processing is great, especially trying to get kids enrolled in seats.
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Score 8 out of 10
Vetted Review
Verified User
Review Source
Docusign is leveraged across the sales department for any major contracts with our clients, to extend new compensation agreements to reps, and to engage with new clients via NDA. It is also leveraged within our recruiting team to offer candidates a role at the org and describe their terms of employment.
  • Enables you to see who has viewed the document
  • Keeps a good paper trail for all persons involved
  • Easy to use interface
  • Sometimes can feel a bit antiquated
  • Could be more versatile
  • Would like more integrations with softwares I'm currently using
DocuSign is well suited for most organizations that offer salaried positions with benefits. Having an easy to create contracting systems really speeds up operations within recruiting. It also dramatically speeds up the effectiveness of sales teams to get contracts executed and new customers brought on board. If you have a large sales team, Docusign is a great consideration.
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Score 10 out of 10
Vetted Review
Verified User
Review Source
Docusign is being used across the sales and finance department for all legal documents that require a signature. As a sales rep, it is mostly being used to sign on new contracts with our prospects in lew of requiring handwritten signatures. It mainly helps speed up the buying process and helps us secure new customers faster without any friction.
  • Extremely simple for someone who has never signed a document on Docusign before. It's just click and sign.
  • The ability for the sender to keep track of when people are opening and looking at the document.
  • Allowing the signer to change the signer and forward it to someone else who may need a signature.
  • Nothing bad to say about the contract. I will say we came from another competitor and Docusign was more expensive than what we were using but well worth the extra cost.
Great in sales to quickly get signatures without having to delay the sales cycle.
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Score 9 out of 10
Vetted Review
Verified User
Review Source
We used DocuSign for all sales teams when creating, sending, and signing contracts. We were using the old fashioned pencil and paper singing which took extra time and delayed the closing of each deal. The problem that DocuSign helped us solve was to speed up the process, holding the signer (customers) accountable and having proof of signing for internal process purposes.
  • Easy to use. Very clearly states where and what to sign for.
  • It time stamps everything which is good for legal purposes.
  • Sometimes it crashes before the document is generated, so I’ll have to redo the whole thing again.
The best thing about DocuSign is the ease of use. There are multiple options when it comes to what is needed from the signer and you can free form the fields so it’s very easily customizable. It is particularly convenient for the transportation industry where there are certain things that need to be listed in the document for review that is different from most other companies.
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October 04, 2019

DocuSign Review

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use DocuSign occasionally in our sales department. There are times when we are collecting credit card information along with our service agreements, so when this is the case we use DocuSign to keep it secure. This gives our clients piece of mind when giving out their information.
  • DocuSign has proved to be safe and secure as we have never had an issue with a client's information being hacked or taken. When we send out our service agreements we need it to be safe so that our client can provide us with payment information and not worry about it.
  • I really like that it is in real-time, you can literally get a contract sent and returned within minutes. And you can send it to multiple people and can get multiple signatures all within minutes.
  • I also used it when I purchased my home. In fact, it was when my folks and I purchased a home together. The realtor and lender used it to email all of our contracts and we were each able to sign them and submit them. We did not have to try and find a time for all of us to be able to meet, it was all done in email.
  • I really don't have any cons for this product, it has done everything I have needed it to so far.
  • Really the only thing I can think of is that you cannot edit a document, you have to start over and resubmit if you make an error.
I feel DocuSign is a great product for anyone needing an easy solution to being able to send confidential documents requiring signatures securely. Very easy to use and pretty much guides you thru what you need to do.
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October 04, 2019

DocuSign is a lifesaver

Score 10 out of 10
Vetted Review
Verified User
Review Source
Our whole team uses DocuSign on a daily basis, sending and receiving documents to and from our clients and colleagues collecting signatures. It provides so much convenience and ease when it comes to having important, time-sensitive materials addressed and approved both confidentially and quickly. Our work would be much more difficult without it.
  • DocuSign is fast - Emails are sent quickly and once they are signed they are returned instantaneously.
  • DocuSign is thorough - Copies are sent to everyone involved in the document so no one is left in the dark.
  • DocuSign is customizable - You can drag and drop signatures wherever you need them.
  • None!
DocuSign is well suited for when you cannot meet in-person to sign documents, or when you need something signed and returned quickly. It also reduces the need for paper since it is fully digital. It has an app so you can still get work done when you are away from the office.
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About DocuSign

DocuSign supports transactions with document sharing and electronic signature, as well as automated and guided data collection and entry, record updating across disparate systems and payment collection upon agreement, as well as analytics and reporting.
Categories:  Electronic Signature

DocuSign Integrations

DocuSign Competitors

Inkdit, Citrix RightSignature, RMail, Signix MyDoX, OneSpan Sign (formerly eSign Live), Adobe Sign (formerly EchoSign)

DocuSign Technical Details

Operating Systems: Unspecified
Mobile Application:No