DocuSign

Score8.7 out of 10

1,188 Reviews and Ratings

What is DocuSign?

DocuSign supports transactions with document sharing and electronic signature, as well as automated and guided data collection and entry, record updating across disparate systems and payment collection upon agreement, as well as analytics and reporting.

Categories & Use Cases

Media

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Celeste Perona

Strategic Alliances Senior Leader at Salesforce (10,001+ employees employees)

Use Cases and Deployment Scope

I use it to sign contracts with partners and to send them letters of authorized MuleSoft partners. So managing master partner agreements through DocuSign where I create and we do virtual signatures between the partner and Salesforce.

Pros

I can send an agreement to any email address that is, as long as it is a corporate email address, I can send it to multiple email addresses.
I get a notification of read and of open when an agreement is received so I can really track the progress of the agreements being sent and received and signed.
I can add more than one signature on either party that is signing a contract or honoring agreement. So that makes it easier.

Cons

I think they really improved the interface. That was a challenge two years and before that, but that has been resolved. I don't have any issues right now. I think that was the one thing that I could live with some improvement and they have fixed it. I can manage my own connections, contact also. So they resolved a lot of things in the last two years, so I don't have anything negative right now

Return on Investment

It simplifies my following up and following through signing agreements with partners, making sure that they have read the terms and conditions in the agreements. I have not used it in with customers, but I see that a hundred percent being a use case for that because it's very solid, it's very confidential. We can manage confidential information from there. I had a CEO, the CPO, like executive level individuals using it to sign this agreement so that again, I feel that I'm sending information safely, securely, and I receive notifications in a timely manner. So a hundred percent positive experience for that. For the business that accelerates, it makes it easier for us to sign contracts than it is, than it would be to have a web signature situation.

Usability

Verified User

Technician in Information Technology (5001-10,000 employees employees)

Use Cases and Deployment Scope

In my organization, we use this product to onboard employees and receive signatures for processing human resources and contracts.

Pros

This product is particularly good at streamlining the process for onboarding employees.
It allows users to have bookmarked locations for signing documents, which proves to be invaluable for time and cost savings.

Cons

With DocuSign, I think it's an all around good product. I would say that availability is one of the issues we've had in the past. We've had competitive products that had more available architecture that could be hosted within our own infrastructure. By my own, I mean the company's infrastructure. And I believe that with that improvement, the product would be a lot more well rounded.

Return on Investment

It's streamlined a lot of our manual processes.
It made documents more available to users via links and easily accessible features.

Usability

Alternatives Considered

Oracle Documaker and Google Forms

Verified User

Engineer in Marketing (10,001+ employees employees)

Use Cases and Deployment Scope

I think I have seen the use of this product. I'm with the company from one and a half years, so I have been seeing it since I joined. I think to having a copy of contract signed by both parties and then even for the job offers when we send it to the candidates, get it signed and then have it, so it's fairly easy because it's online and it gives the opportunity for both parties to not meet physically but just still get the contract done.

Pros

You don't need to physically go and sign the contract, like on physical paper takes their digital signature and then the both parties can sign on and agree on. So the mutual consent, mutual contract is complete without spending much time of commute and everything. It makes it really fast the process, so it's not dependent to meet physically, it makes it faster.

Cons

I don't see any cons because it's serving the purpose, but in future I think what it can include is more security. Because right now if I see if multiple people have access to an email, they kind of have access to the document or it is not supposed to. But in real world sometimes it is like this. Both the spouse will have access to the same email. That way they both have access to the sign it on behalf of each other probably, and the other person won't get to know that.

Return on Investment

I don't think I would be the right person to answer this question, but definitely as I said, it makes processes very fast. So your customers, our clients are not waiting to move to the next stage to go to the next stage once the contract is signed and then that doesn't give them opportunity to go and shop elsewhere. So I think that's a positive.

Usability

Alternatives Considered

Adobe Acrobat Sign

Other Software Used

dbt

Verified User

Manager in Information Technology (201-500 employees employees)

Use Cases and Deployment Scope

It’s our e-signature platform used to sign our internal operation forms and contracts.

Pros

Routing
Tracking
Notifications

Cons

Pushback on signatures
Creation of forms

Return on Investment

No more manual tracking
Legally binding

Usability

Other Software Used

Miro, Asset Management for Jira

Verified User

Consultant in Human Resources (10,001+ employees employees)

Use Cases and Deployment Scope

DocuSign is primarily used by the HR function in document signing procedures such as Contracts and Agreements. It is integrated with SuccessFactors for the purposes of Recruitment and Onboarding and used in Candidate onboarding. It is also accessed directly for the generation and sending of various HR documents that must be issued to employees for signing. Our future landscape will involve its integration with OpenText to allow for automated Document Generation, Signing and Storing of Documents.