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They started out good for the price.
June 27, 2015

They started out good for the price.

Jodi Jahrling | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Current as of 6-27-2015

Modules Used

  • ALL

Overall Satisfaction with Mavenlink Project Management

We use it for tracking client projects to include tasks and deadlines. We also us it to evaluate employee productivity and efficiency. It is used across the entire organization.
  • QuickBooks integration
  • They did not perfect the basics of user interface before adding more functionality. The dashboard is fixed width, non-responsive and not customizable.
  • Locked into a contract with no control over software change impact.
  • Poor customer service. Quote company policy and user agreements only.
  • The software now lags causing decreased productivity. Upwards of 20-30 seconds sometimes to load pages and log time.
  • Software changes without options to stay at current version or customize has increased lag in usage...extra clicks to do things now further slowing productivity.
We initially selected Mavenlink for ease of use and clean, simple interface. The price helped too.
But all of this has changed for the worse. This was the first solution we have tried and would like to move on to better, but are now locked into a contract until next year.
They started out good for the price. Now their customer service is subpar, their product has not evolved well, and they are charging more. The dashboard is non-responsive and non-customizable. They lock you into a contract and quote user agreement when you question their changes and usability. Would never recommend to anyone.

Kantata PS Cloud Feature Ratings

Using Mavenlink Project Management

4 - Operations, Support and Development.
4 - Entry level
  • Task tracking
  • Employee productivity
  • QuickBooks integration
  • We will not use it in the future
Poor updates, increased price and subpar service.

Evaluating Mavenlink Project Management and Competitors

  • Price
  • Product Features
  • Product Usability
Usability. Software has to save time...and this particular one no longer does.
Avoid long term contracts. Ask about the ability to customize or keep previous revisions of software.

Mavenlink Project Management Implementation

It's cloud driven, so no issues.
  • Implemented in-house
Change management was minimal - n/a
  • Adding outside contractors to the software

Mavenlink Project Management Support

They are not friendly or supportive. They will quote company policies and re-direct without fully understanding the issues you are having.
ProsCons
None
Slow Resolution
Poor followup
Problems left unsolved
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Yes - No. They say they will send it to their product team, but you never know for sure.
No, that's not possible. In fact, you have to prove over and over again the issues you are having.

Using Mavenlink Project Management

It constantly changes and you have no control over changes.
ProsCons
Feel confident using
Do not like to use
Unnecessarily complex
Inconsistent
  • Creating tasks
  • Assigning tasks
  • Creating projects
  • Reviewing current tasks
  • Reviewing users assigned projects
  • Getting a clear budget picture
Yes - It works. Nothing special.