MediaValet - A welcomed change after previously frustrating D.A.M. experiences
March 04, 2022

MediaValet - A welcomed change after previously frustrating D.A.M. experiences

Heather Truelove | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with MediaValet

I stepped in after MediaValet had been implemented by someone who had left the company. MediaValet was easy to learn but also has incredible customer service—including dev support—so not only was I able to ramp up quickly to take the reins of a large content migration, I was able to customize the tool for our team. Very happy with the product and the people.

Pros

  • Responsive customer service and help desk
  • Open to customization requests
  • Involves customers in development of new features
  • Intuitive UX

Cons

  • More robust self-serve reporting would be great
  • Multiple options for applying metadata / points of discoverability
  • Responsive support desk for all users
  • Easy to share assets—with controls—across departments
  • Fundamental in creating a solid Creative Services base
I'd used one with another company called MediaBank which had been very difficult to use—to the point where I was wary of using a D.A.M. Have been pleasantly surprised with MediaValet after that first exposure to D.A.M. systems.

Do you think MediaValet delivers good value for the price?

Yes

Are you happy with MediaValet's feature set?

Yes

Did MediaValet live up to sales and marketing promises?

Yes

Did implementation of MediaValet go as expected?

Yes

Would you buy MediaValet again?

Yes

I haven't yet run into a situation where I couldn't design my own solution within MediaValet at my skill level or get help from my customer success rep and the dev team to customize a solution.

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