Overall Satisfaction with Meltwater Media Intelligence Platform
We utilize Meltware Media Intelligence Platform for media monitoring and business intelligence activities.
- Automated media monitoring newsletters
- An intuitive graphical user interface
- Regularly updated with new features
- Good customer support
- The AI for selecting stories to include in the newsletter can be refined
- Easy to provide feedback to feed into the selection algorithm should be enabled on a per article basis
- Make the advanced search more intuitive to use.
- Improved quality of media monitoring
- Saved time on media monitoring activities
- Enabled the ability to easily disseminate media monitoring throughout the business
All my experiences with customer support have been detailed and thorough and in Australia, we have benefitted from a locally-based support as well.
Do you think Meltwater delivers good value for the price?
Are you happy with Meltwater's feature set?
Did Meltwater live up to sales and marketing promises?
Did implementation of Meltwater go as expected?
Would you buy Meltwater again?