Meltwater News - Dishonest Auto-Renewal
July 06, 2016

Meltwater News - Dishonest Auto-Renewal

Edward Yang | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Meltwater News

I personally use Meltwater to research contact information for reporters.
  • Decent database
  • Relatively accurate contact information
  • Misleading auto-renewal of annual contract
  • For the level we use it at, not worth $3,000 a year. Recommend trying out Muckrack.

Meltwater as a service platform isn't bad. I subscribed to Meltwater News for a full year at about $3,000. This gave me access to their media database which was relatively accurate. Some records were either out of date or not listed at all. But that wasn't my main complaint. No database can be 100% current or accurate.

My main complaint is with the fact that your annual account is renewed automatically for $3,000 unless you give official notification 60 days before your current agreement is up. Yes, they include this language in the small print of the agreement, and bad on me for not carefully reading every line. But in this day and age to force clients to stay for another year at such a high rate is unthinkable.

Stay far, far FAR away from Meltwater.