Microsoft 365 Business Review
July 05, 2019

Microsoft 365 Business Review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Microsoft 365 Business

We use it across our whole organization, daily by most employees. We use all products in the mix, Word, Excel, Powerpoint, Outlook, Skype, Teams, PowerBI, etc. It helps us manage our email, create reports with Excel and PowerBI, communicate with each other with Skype and Teams. We are currently in the process of migrating to Teams.
  • Outlook and the security behind it help us manage and securely read our email.
  • Excel is used heavily by our finance departments for reporting.
  • Teams is becoming our go to application for instant messaging and remote meetings.
  • As of late, Microsoft's support has taken a dive. Open tickets that have not been responded to for weeks. Newly opened tickets with no response for weeks.
  • I would like to see Outlook adopt some of the features from Gmail (example: appointments and reminders auto-added to your calendar).
  • Teams can be very slow in opening OneNote tabs and updating pages.
  • The PowerBI functionality has saved us a tremendous amount of time in analyzing disparate data.
  • Teams seems to be more reliable for online meetings than Skype was.
  • Microsoft's support of their products and the time they take to respond has negatively affected us.
For the most part, the business apps perform well. The exception being Teams loading OneNote pages. That is often slow.
The business apps are user-friendly and users easily adapt to using them and learning them.
It is well suited for business apps such as Excel and PowerBI. It needs some help in keeping up with technology in Outlook.