It's a great tool for nonprofits - with a few catches
January 18, 2024

It's a great tool for nonprofits - with a few catches

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Standard Plan 1

Overall Satisfaction with Microsoft for Nonprofit

We help nonprofit clients with strategy, data, and software. By helping them obtain the Microsoft for Nonprofit deals, we aid them to scale and more effectively manage their operations, data, and users. It also helps us be able to manage all our clients in one place. The downside is that administration can be rather technical, and it's cumbersome at times to figure out how to go from a free trial to a full approved nonprofit account. Customer service is so-so.
  • Great discounts on powerful tools
  • Productivity tools all in one place
  • Helps our clients scale
  • Going from free trial to a full approved nonprofit account is confusing
  • Customer service is so-so
  • Pricing can be confusing
  • Helped us scale easily to more clients
One of the standout features of Microsoft for Nonprofits is its centralized management capability. It allows us to manage all our clients from a single platform, which is a substantial time-saver and reduces operational complexity. This unified system ensures that we can monitor and assist our clients more effectively, leading to better management and quicker response times.

Do you think Microsoft Cloud for Nonprofit delivers good value for the price?

Yes

Are you happy with Microsoft Cloud for Nonprofit's feature set?

Yes

Did Microsoft Cloud for Nonprofit live up to sales and marketing promises?

Yes

Did implementation of Microsoft Cloud for Nonprofit go as expected?

Yes

Would you buy Microsoft Cloud for Nonprofit again?

Yes

The customer service aspect of Microsoft for Nonprofits is somewhat hit or miss. While there are instances of helpful and prompt support, there are also times when the service falls short of expectations, leaving us needing more robust and consistent assistance.

Microsoft Cloud for Nonprofit Feature Ratings

Constituent database
Not Rated
Constituent interaction tracking
Not Rated
Constituent relationship management
Not Rated
Donor and member portals
Not Rated
Automated workflows
Not Rated
Constituent engagement and marketing
Not Rated
Social listening
Not Rated
Digital advocacy enablement
Not Rated
Reporting and data visualization
8
Predictive analytics
7
Wealth screening
Not Rated
Online donation options
Not Rated
Event registration and ticketing
Not Rated
Text and phone donations
Not Rated
Volunteer shift management
Not Rated
Mobile event check-in
Not Rated
Role-based user permissions
Not Rated
Mobile access
Not Rated
Integrations
Not Rated