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Microsoft Dynamics 365 (CRM) in the nonprofit sector
May 05, 2023

Microsoft Dynamics 365 (CRM) in the nonprofit sector

Gous Uddin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Standard Plan 1

Overall Satisfaction with Microsoft for Nonprofit

Supporter and constituent relationship management, fundraising and income processing
  • Customer interaction capture
  • 360 view of supporter relationships
  • Interoperability with 3rd party tools
  • Ease of use
  • Richer user interface
  • More clear branding of core product and underlying technologies
  • Improved data importing tools
  • Greater process efficiency
  • Better compliance
Usage is restricted to fundraising activity only
Office, Teams and Outlook integration has increased productivity

Do you think Microsoft Cloud for Nonprofit delivers good value for the price?

Yes

Are you happy with Microsoft Cloud for Nonprofit's feature set?

Yes

Did Microsoft Cloud for Nonprofit live up to sales and marketing promises?

Yes

Did implementation of Microsoft Cloud for Nonprofit go as expected?

Yes

Would you buy Microsoft Cloud for Nonprofit again?

Yes

Powerful set of tools that are easily configurable. Can get confusing with all of the rebranding. Can make implementation for non-profits easier through ready-made accelerators

Using Microsoft for Nonprofit

150 - Communication and fundraising
9 - Application Support, Systems Development
  • Supporter relationship management
  • Supporter data management
  • Income processing
  • Income processing
  • Omni channel supporter management
Powerful and scalable system that can continuously be developed as requirements evolve