SCCM and SCSM together to rule our world
Mark Fitzgerald | TrustRadius Reviewer
February 09, 2019

SCCM and SCSM together to rule our world

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Microsoft System Center

Microsoft System Center is the client management solution for my institution. It is responsible for the imaging, inventory, software deployment, patch management, incident and service request tracking and much more. It is because of SCCM and SCSM that we are able to manage thousands of computers with a small team and provide a robust level of service.
  • It is completely tied and integrated with the Microsoft ecosystems.
  • Its ability to deploy and manage based on criteria is broad and helps identify the right collections for the right software.
  • It allows us to stay current with the ever changing MS infrastructure.
  • It is big. Microsoft Big. As a result you really have to know what you are doing. Set up precautions so that you don't image or deploy things to the wrong groups.
  • It is click intensive.
  • The UI could be simplified.
  • We have been able to automate our patch management, firmware and other security concerns.
  • We have a standardized "image" ensuring our setup is consistent across the enterprise. This alone has saved us in time to support and time to understand how to use our desktops.
I have used ZENworks, Altiris, and Landesk. They are all good products in their own right and have many strengths. The pricing, bundling SCCM with our Microsoft site license, really helps create an ROI that puts SCCM over the top. Pricing aside it is a tool designed by Microsoft for Microsoft. It works.
Microsoft System Center is ideal for companies with a lot of computers. After a 1000 you just can't keep track of all of the variability and unique circumstances. This helps you manage, monitor and control your environment. It helps keep down the amount of people needed to run around and allows you to take care of things automatically and at a distance.