Asset Management, Software Deployment and Patch Management Solution
Anonymous | TrustRadius Reviewer
February 28, 2019

Asset Management, Software Deployment and Patch Management Solution

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Microsoft System Center Configuration Manager

Microsoft System Center Configuration Manager is used by our IT Operations department to create, deploy software packages for homegrown applications, commonly used software and windows update on desktop, laptops, and servers. It provides IT Asset Management capabilities as well as software inventory and auditing. The remote control feature is used by PC support for remote access and support solution.
  • Managing Windows Environments for patching, software deployment, and Inventory.
  • Automation of software deployment.
  • Imaging of devices.
  • Asset reporting.
  • The SCCM console is a bit outdated. Needs an improvement.
  • Better reporting, we have to rely on other monitoring tools for software and hardware inventory.
  • Configuration and setup of SCCM can be quite challenging if you have never performed this.
  • Accurate information of all assets (Computers/Desktops/Servers) in our environment.
  • Security compliance and ensuring systems have all critical updates.
  • License management.
  • Needs to be implemented using best practices to get the full potential of the product.
The price is cheap compared to other vendors. The application is managed by our server team, hence no need to hire individuals with specific product skills. It works well with Windows and is easy to administer. Can be a challenge when working in Unix environments. Easy to create packages using scripting languages.
The application has limited features and is not a complete IT Asset Management tool. Needs to rely on other tools for hardware and software inventory. I have worked with other tools (CA ITCM) and found those better than SCCM.
Integration ServiceNow is good. Scheduled imports bring relevant SCCM data into the ServiceNow instance from the SQL Server and map it to tables in the CMDB. The Microsoft SCCM integration is
a one direction import of SCCM data into the ServiceNow's Configuration Management Database
(CMDB).
Well Suited:
  • System Center Endpoint Protection (SCEP) product enables you to manage and take advantage of Microsoft's built-in security products.
  • For our Desktop Support team, using the remote client to log in to PCs to troubleshoot Issue.
  • Easy for patch management and package deployment. Easy to create packages/collections and create dynamic groups for software deployment.
Less Appropriate:
  • Reporting.
  • Documentation and Training. Software and Licensing of the product are cheap, professional services are not.

Using Microsoft System Center Configuration Manager

10 - IT Operations Management , Server Team.
5 - Scripting, Asset Management, Server Administration
  • Patch management.
  • License management.
  • Software deployment.
  • Imaging and automating server/desktop builds.
  • Managing Unix environments.
  • Vulnerability Management scanning for outdated/vulnerable versions of software installed and deploying the latest version of the software.
  • Integrate with a ticketing system.
  • More options for license management.
Will renew as it is part of our core set up for patch management and software deployment.

Evaluating Microsoft System Center Configuration Manager and Competitors

  • Price
  • Product Usability
  • Analyst Reports
  • Third-party Reviews
Easy to administer and maintain. Price is cheap compared to other products.
Options for package deployment and software scanning. Will run this on a few test systems and see what data is being collected.

Microsoft System Center Configuration Manager Implementation

Need documentation, prior experience, and training for successful implementation.
Change management was a big part of the implementation and was well-handled - Followed the Agile approach for Project Management. Changes were controlled.
  • Asset Inventory for homegrown applications.
  • ServiceNow Integration.

Microsoft System Center Configuration Manager Support

Support is good and gets the work done.
ProsCons
Quick Resolution
Knowledgeable team
Kept well informed
Immediate help available
Support cares about my success
Poor followup
Escalation required
Slow Initial Response
No - We haven't seen the need for premium support.
At the time of the upgrade, provided good support to resolve migration issues.

Using Microsoft System Center Configuration Manager

Very useful for patch management on servers/desktops. Can control the reboot time after patching is completed.
ProsCons
Like to use
Easy to use
Well integrated
Quick to learn
Feel confident using
Requires technical support
Inconsistent
Lots to learn
  • Package deployment.
  • Remote control.
  • Software center for end users to order and install software.
  • Reporting, need more options for accurate data. Can be complicated.
  • Getting a fast response from support.