SCCM provides our company with support that is not matched by any other software.
March 20, 2019
SCCM provides our company with support that is not matched by any other software.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Microsoft System Center Configuration Manager
System Center Configuration Manager (SCCM)is being used across the whole organization on all of our Windows computers and our dual booted Mac computers. SCCM addresses the problem of having to have more employees to be available for hands on installing and updating any software that SCCM allows the user to do without another employee finding time to do it for them.
Pros
- SCCM allows our administrator to push updates remotely and does not require our staff to do anything to install software/updates etc.
- SCCM lets us control licenses to software by allowing our administrator to only push out software to staff members when requested instead of allowing all staff to choose software from a list. Prevents unauthorized usage of licenses to software.
- SCCM allows periodic software updates to be scheduled even when our staff are not at their computers, because it does not require staff actions.
Cons
- SCCM takes a long time to install once a computer has been reimaged and sometimes it fails.
- When the SCCM server goes down, no one is able to install anything and causes staff to be frustrated.
- There isn't a communication tool that tells users that new software has finished installing. Staff have to keep checking for software they requested to be installed to verify it was installed.
- SCCM has provided a positive impact on our hours our technology staff has to spend installing software and updates manually.
- SCCM is stable and has very few instances of the servers going down. This helps us run efficiently and smoothly and not waste tech staff time.
- Our business objectives is to allow our staff to do their jobs with the least amount of down time. SCCM allows our windows users to keep running and allowing updates and software installs to run silently in the background and doesn't interrupt the work our staff does.
We selected SCCM over the others because the customer support we receive from Microsoft is always above expectations. We evaluated some third-party vendors, and they were not able to support our large enterprise. The single solution that SCCM provides allowed us to keep our Microsoft products stacked together. The flexibility of the program and the reliability is why we choose SCCM over the other comparable software solutions.
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