Visio as design solution of choice for call flow documentation
David Currier | TrustRadius Reviewer
December 18, 2018

Visio as design solution of choice for call flow documentation

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Microsoft Visio

We use Visio as a visual design and documentation solution. It is primarily used by our Operations teams, though others may use it occasionally in the Sales/Marketing process or for consulting engagements. I use it to document communication flows and communication system architecture. It allows me to clearly represent current configuration and plans for future deployments.
  • Visio is a highly flexible design and documentation platform that enables clear representation of systems and solutions
  • Visio is the digital version of a whiteboard that can be used to solidify an idea into a design
  • The ability to export a design to a PDF allows easy sharing with others that do not use Visio
  • Visio falls behind in the real-time collaboration department
  • I have always wished that Visio more easily enabled dynamic complex shapes - for example, a simple shape with menu of choices that would automatically expand/contract as items are added/deleted
  • Using Visio for our call flow designs has given us an edge over our competition by enabling us to provide clear, concise, and visually appealing documentation
  • Visio makes it easier to create compelling documentation for our customers than other solutions we have tried
Other products that we have tried (like Google Drawings and LucidChart) did not offer the same flexibility and ease of use that we have found in Microsoft Visio. While they may offer better collaborative features, they were lacking in some of the basic interface and shape features that Visio makes easy.
Visio is an excellent tool for documenting a call flow design or the architecture and components of a communications system in a visual format and their relationship to each other. It is less helpful for text-based documentation. When a solution needs to be represented visually, it is an excellent choice.