MicroStrategy - Great for some, overkill for most.
Overall Satisfaction with MicroStrategy Analytics
Pros
- MicroStrategy is a very powerful BI tool that, with the right training, can open the world of analysis to consumers, allowing your data to assist the masses with important business decisions, by offering a layer of abstraction between your data and users.
- MicroStrategy does a good job with any type of security model you need to implement. Security can be regulated on a large scale down to the object level. Sending reports to multiple people and being able to limit the data to each of those people based on group security is a phenomenal aspect.
- The flexibility of dashboards, reports and grids within MicroStrategy desktop was remarkable and allowed for a highly customized BI interface.
Cons
- Administration and implementation of MicroStrategy exposed fatal flaws in their software as a whole. I expected much, much higher quality software for the licensing/pricing demanded from MicroStrategy.
- Although their tech support staff were always friendly, it took multiple (and I mean multiple) attempts to solve issues, some of which were never resolved. Many of which were drawn out for weeks with support staff asking me to perform troubleshooting steps that I'd outlined I'd already performed in the ticket comments when posted. Just very ineffective support as a whole.
- Their error code base is not well documented. I can't count how many times I found an error being thrown and could not find reference of what that error meant, or was caused by. I found many people complaining about the same error in their community discussion boards, with no responses from anyone at MicroStrategy offering assistance.

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