Mimecast Cyber Awareness Training is Brilliant
Updated May 13, 2025

Mimecast Cyber Awareness Training is Brilliant

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Mimecast Engage Awareness Training

Our organisation is required to ensure we provide all our staff with ongoing cyber awareness training. This is a mandatory component of our compliance and contractual obligations from our stakeholders. However, our existing cyber awareness training programs just weren't engaging enough or even relevant, which resulted in low attendance and completion rates.When we asked staff for feedback on why they weren't completing the training, the responses were consistent:- Poor quality and non-engaging content.- Each training module was taking too long to complete (minimum 20 minutes), causing disruption to their workload.As the organisation's CISO, I needed to address these issues and find a way to deliver cyber awareness training that was short, sharp, and on point. That's when we trialled the Mimecast Cyber Awareness Training solution. To be honest, it has resolved all the problems we were experiencing with the existing solution. Since being fully deployed across the organisation, with all training schedules setup and on autopilot, we now have a 90% completion rate and the feedback has been overwhelmingly positive. The training is engaging, short, and sharp, but most importantly, relevant to current cyber threats. The videos are hilarious, and the short quizzes after each video always challenge people's thinking, yet gives us reports on quiz performance. Best of all, the entire process takes less than 5 minutes.I highly recommend the Mimecast solution and will continue using it into the foreseeable future. The success of this program has not only improved our compliance rates but also enhanced our overall security posture. Staff are now more aware of potential cyber threats and feel more confident in their ability to handle them. This has fostered a culture of security within the organisation, which is crucial in today's digital landscape. In conclusion, the Mimecast Cyber Awareness Training solution has been a game-changer for us, addressing all our previous challenges and setting a new standard for effective and engaging training.

Pros

  • Engaging
  • Relevent
  • Short and Sharp
  • Compliance Ready
  • Easy to Deploy, Easy to Use
  • Easy Reporting

Cons

  • Additional Reporting
  • Automated Training
  • Advanced Phishing Attacks
  • Compliance Adherence
  • High Risk Employee Additional Training
  • Program Assurance
  • Cyber Awareness Culture Improvements
NA - We did not integrate Mimecast Awareness Training with Mimecast Email Security Cloud Gateway solutions.
Previous solutions were not engaging, which was resulting employees not using nor completing their required modules. This low ROI was highly impacting our compliance requirements resulting in us being forced to enhance this capability otherwise our compliance scores could be at risk. Feedback from employees highlighted to need for engaging and short/sharp relevant training to their roles and general cyber security practices. They were time poor but understood our requirements from a compliance perspective, but issues arise when the training takes more than 30 minutes to complete. Mimecast is on autopilot for the entire year with monthly videos and quizzes that take no more than 5 minutes to complete which has seen completion rates across all employees of over 90%, a far cry from previous completion rates of just 30%
Highly engaging, short and sharp and relevant. Other solutions we found to be nonengaging and not suitable for Australian audiences. The training was to long in length and employees would often just avoid the training all together. Mimecast is the exact opposite of this, no problems at all with engagement and relevancy which has not only contributed to our compliance requirements, but also enhanced our organisations cyber security general awareness as employees are actually now completing the modules.

Do you think Mimecast Engage Awareness Training delivers good value for the price?

Yes

Are you happy with Mimecast Engage Awareness Training's feature set?

Yes

Did Mimecast Engage Awareness Training live up to sales and marketing promises?

Yes

Did implementation of Mimecast Engage Awareness Training go as expected?

Yes

Would you buy Mimecast Engage Awareness Training again?

Yes

Organisations looking to make cyber awareness training easy and engaging for their staff, Mimecast won't let you down. It's affordable, easy to work with and practical. The video series cover specific topics like strong passwords, phishing and general cyber security followed by a short quiz after each video. Employees always find the guy in the bathrobe an absolute hilarious addition to the training, but in so many ways is a brilliant way to highlight just how easy it is to overlook pratical implementations of cyber security.

There is also some basic phishing attack simulation capabilities included, however for organisations looking for advanced cyber attack simulations that go beyond entry level, this may not be the best solution. It is worth noting however, the phishing simulation capabilities builtin do work effectively and are easy to prepare.

Mimecast Engage Awareness Training Feature Ratings

Security Awareness Training
7.6
Training Content Library
10
Multilingual Training Content
5
Industry-Specific Security Training
10
Individualized Security Training Plans
10
Phishing Simulations
10
Security Reporting
6
Integration with Security Tech Stack
2
Security
10.0
Single sign-on capability
10

Using Mimecast Engage Awareness Training

350 - Because our people routinely collaborate across every business unit, the cyber‑security program is compulsory for everyone—no exceptions based on role, seniority, or base department. Making the course universal sets a clear, non‑negotiable baseline: every employee must stay up‑to‑date on emerging cyber threats and defensive best practices, protecting themselves and the organisation alike.o3
3 - At minimum you need a small, cross‑functional trio. First, a technical support specialist who knows the Mimecast console inside‑out, handles onboarding, user queries, and day‑to‑day troubleshooting. Second, a cyber‑security engineer who understands threat‑intel feeds, phishing‑simulation design, and how the training maps to our broader security framework and compliance obligations. Third, a systems‑operations engineer who manages directory synchronisation, mail‑flow rules, API integrations (if any), reporting automation, and keeps the platform humming during updates or outages. Together they blend platform expertise, security acumen, and operational resilience, ensuring the awareness program remains current, relevant, and seamlessly embedded in everyday workflows.
  • Awareness Training
  • Compliance
  • Industry Relevancy
  • Comedy
  • Relevent
  • Relatable
  • Contractors
  • Guests
  • Students
I’ve parked the slider at a solid 10 because the platform keeps proving its worth every quarter. Staff phishing‑click rates have plunged from double digits to low single digits, our audit team finally stopped chasing overdue modules, and—bonus—engagement surveys show people actually enjoy the bite‑sized, comedic flavoured content. The built‑in reporting lets me walk straight into the boardroom with clean metrics. Minimal admin, measurable behaviour change, and zero eye‑rolls from end‑users—hard to ask for more.

Evaluating Mimecast Engage Awareness Training and Competitors

Yes - We replaced KnowBe4 with Mimecast Awareness Training. The primary decision to replace KnowBe4 was down to relevency and user enagement. Our staff were not engaged with the KnowBe4 training and this was causing low completion rates which had a direct impact on our compliance requirements. Mimecast Awareness Training immediantly resolved this primary issue due to the content be short, sharp and on point.
  • Ease of Use
Our single most important requirement we needed from a cyber training awareness solution was engagement from staff using the platform. It has to be relevent, short, sharp and on point. We needed our engagement improved whilst ensuring the content was relevent to our staff. Mimecast awareness training meet our requirement, and the staff have nothing but positive feedback.
I wouldnt, the evaluation we ran was clear and concise, and Mimecast Awareness Training, when compared to other solutions in the market came out a clear winner. The content was relevent (and even humourous) and the staff appreciate the short, sharp and on point content that is relevent to their roles in the organisation.

Mimecast Engage Awareness Training Implementation

I gave implementation a rock‑solid 10 because, frankly, it was smoother than a servo sausage roll at 2 a.m. SSO clicked in on the first try, directory sync hoovered up all the user data without mangling job titles, and change comms went out on time—no “surprise training” backlash. Key insight: involve your internal comms or HR crew from day zero so the launch emails feel like a friendly nudge, not a phishing attempt. We also ran a pilot with our most cynical techs; their nit‑picks helped us tweak permissions before unleashing it on the masses. Finally, schedule the baseline phishing test after staff receive the kickoff memo—sounds obvious, but it spares you the angry “gotcha” emails and makes the resulting metrics actually meaningful.
  • Implemented in-house
Change management was minimal - Even though the roll‑out barely registered on the change‑management Richter scale—single‑sign‑on flicked on, users auto‑enrolled, job done—we still banked a few nuggets. First, announce first, phish later: a clear, no‑jargon heads‑up email from execs killed the “gotcha” vibe and boosted goodwill. Second, tap the culture keepers—our HR and comms teams punched up the language so the launch felt like team development, not punishment. Last, run a micro‑pilot with the resident skeptics; their nit‑picks fixed tiny friction points (e.g., time‑zone stamps) before the masses ever saw them. Minimal drama, maximal credibility.
  • AD Sync
  • Scheduling
  • Additional Enrolment Logic

Mimecast Engage Awareness Training Training

  • No Training
Very easy to learn, it a click and forget style platform which makes it easy to schedule a years worth of content for the baselinle awareness training, but then the ability to tailor training based on a user risk scores makes it easy to segment low and high risk profiles.

Configuring Mimecast Engage Awareness Training

I’ve cranked the dial to a Goldilocks 10 because Mimecast nails the “configurable, not convoluted” sweet spot. Need to swap out a stock phishing template for a cheeky Aussie‑tax‑refund lure? Two clicks. Want HR to see wellness modules while Finance gets ransomware drills? Easy segmentation, no scripting. Schedules drag‑and‑drop like Outlook, reporting widgets rearrange like Lego, and the REST API’s there if you feel fancy. Plenty of depth for power users, but my junior sys‑ops mate still fires up a campaign on his first go. Bottom line: expansive enough for nuanced risk profiles, yet intuitive enough that no‑one rage‑quits the console.
Start with the plumbing before the preaching: get Azure AD sync rock‑solid—nothing derails a launch faster than phantom accounts or missing newbies. Once the directory’s humming, slice your audience into risk‑based cohorts (finance, execs, frontline, grads) and hit each with scenarios that actually mirror their daily bait. Frequency beats ferocity: monthly micro‑modules plus a quarterly phishing drill keeps behaviour trending up without triggering inbox mutiny. Stagger releases around payroll, quarter‑end, or other organisational crunch points so staff aren’t too fried to pay attention. Finally, let the reporting do the bragging—pipe completion rates and click‑through stats straight into your exec pack dashboards so leadership sees tangible behaviour change, not just warm fuzzies.
No - we have not done any customization to the interface
No - we have not done any custom code
We tinkered well beyond the “tick the box” defaults. First, we reskinned every module with our own colour palette and logo so staff wouldn’t feel they’d been punted to some random vendor site. Then we spliced an extra mandatory slide into each lesson that maps the topic back to our internal “Acceptable Use & Data Handling” policy—no one can say, “But the vendor never mentioned that!” Phishing templates got a makeover too: local telco invoices, council rates notices, and yes, a parody footy‑tipping comp (worked a treat). Certificates write back to our LMS via webhook, and Teams bots nudge chronic stragglers with GIF‑powered reminders. Finally, we pump raw event data into Power BI so execs can slice results by cost‑centre or location.

Mimecast Engage Awareness Training Support

We have had a couple of instances where we needed to contact customer support for our minecast cyber awareness training. The team were great and easy to deal with. The problem in itself was minor, and turned out to be our issues and understanding setup, however the mimecase team walked us through the issue and it was resolved exceptionally quick.
ProsCons
Quick Resolution
Knowledgeable team
Kept well informed
Immediate help available
Support cares about my success
Poor followup
Problems left unsolved
Escalation required
Need to explain problems multiple times
Slow Initial Response
No we did not. We decided that we didnt need premium support as part of our purchase with mimecast cyber awareness training solution. We made this decision because it really is an easy solution to setup and manage with minimal elements that can go wrong. If we had broadened our mimecast solution suite, we would purchase premium support.
Back in February, the week before our annual cyber‑drill, the reporting dashboard suddenly stopped pulling completion stats—right when I needed numbers for the exec pack. I logged a ticket at 8 p.m. Sydney time, expecting the usual “we’ll get back to you” auto‑reply. Instead, our Mimecast CSM looped in a senior support engineer within 15 minutes, spun up a Zoom, and pinpointed a silent‑fail in our Azure AD sync. They patched the connector live, rebuilt the missing data set overnight, and—icing on the cake—sent a post‑mortem with Power BI tips so it wouldn’t happen again. By breakfast, my graphs were pristine and the drill went ahead without a hitch. That white‑glove, after‑hours hustle absolutely saved my bacon.

Using Mimecast Engage Awareness Training

I pegged usability at a full‑blown 10 because even my least tech‑savvy colleagues—think “still double‑clicks web links” level—navigate the portal without ringing the help‑desk. Single‑sign‑on drops them straight into the next module, the interface looks like Netflix for cyber nerds, and the progress bar shouts “two minutes left” instead of burying them in menus. On the admin side, I spin up campaigns in three clicks, clone content on the fly, and the drag‑and‑drop scheduling means I can rejig a whole quarter’s plan during the time it takes the kettle to boil. Zero training manuals, zero grumbles, zero excuses—just smooth sailing from login to completion.
ProsCons
Like to use
Easy to use
Well integrated
Quick to learn
Feel confident using
Unnecessarily complex
Requires technical support
Inconsistent
Cumbersome
Lots to learn
  • Schedules
  • Content Selection
  • Reports
  • Integrations
  • AD Sync
  • Groups
Yes - Works really well. When you open the email from your phone on a training video to watch you can easily watch it from your phone without any responsive issues. The video player works fine and training is delivered with the same experience you would expect on a desktop. Great job mimecast

Mimecast Engage Awareness Training Reliability

Mimecast Awareness Training is so easy to use, a child could set it up. One of the major benefits of the platform is its ability to easily prepare a years worth of content. As new users enter the organisation, its integration with Microsoft makes it easy to onboard the user and have then catch up on training.
Its the best, hands down. Great, easy to use and on point content that injects some humour into the training makes it relevent whilst staying engaging. We have seen our engagement scores almost double since using Mimecast, with completion rates across the buisness above 90% compared to previous scores on less than 50%.
The product is quick and responsive. Emails alert the staff of new training content and provides a direct link to the training video. They watch, learn and than answer a brief question to test their knowledge. This feeds into the users risk profile in which additional training can be automatically applied based on a risk scores.

Relationship with Mimecast

I slapped a straight‑up 10 on the slider because the whole deal moved faster than a barista pulling a flat white. The account exec actually listened to our oddball nonprofit requirements, whipped up a live sandbox overnight, and let us run a phishing test on ourselves before money changed hands—no smoke, no mirrors. Pricing sheets were crystal clear (no sneaky “admin surcharges”), contract red‑lines came back the same business day, and she lobbed our legal team a full ISO 27001 pack so they’d stop hyperventilating. No pushy quarter‑end pressure, just responsive emails, honest answers, and timelines that stuck. Easiest SaaS purchase I’ve shepherded all year.
I stuck the needle on 10 because post‑sale they didn’t pull the classic “new phone, who dis?” routine. Our CSM pings me monthly with bite‑sized threat‑intel snippets we can re‑use in staff comms, schedules quarterly tune‑ups where we tweak phishing scenarios to match whatever scam is shredding the news cycle, and even flagged an expired SSL cert on our staging tenant before our own monitoring yelled. Support tickets average a one‑hour callback—on a Sunday, they still beat my coffee machine—and devs hop on Zoom, screenshare logs, and ship hot‑fixes without the dreaded “upgrade to Enterprise‑Plus‑Platinum” upsell. Basically, they’ve acted like an extension of our security team, not a distant vendor counting renewals.
I’m handing professional services a loud 10 because they rocked up like a pit‑crew at Bathurst and had us race‑ready in record time. Two half‑day workshops, and suddenly we’d nailed SSO, tuned the Azure AD connector, and had a fistful of custom phishing templates dripping with Aussie‑isms (Bunnings receipts, anyone?). Their consultant even whipped up a cheeky PowerShell script to clean up dodgy display‑name attributes, saving our sys‑ops hours of beard‑scratching. On top of that, they translated our dull “Information Handling” policy into bite‑sized language for the learner splash screens—legal loved it, staff actually read it. Zero scope creep, crystal‑clear handover docs, and follow‑up calls that felt more like mentoring than billable hours. Worth every cent.
We pushed for—and won—a bundle of “human‑sized” terms: a 30 % nonprofit discount locked for three years, an overage cushion of +10 % seats at no extra cost (handy when interns swarm in January), and a 90‑day, no‑penalty break clause if the platform ever drops its game. They also threw in 20 pro‑services hours we can spend on template tweaks or policy rewrites, plus two extra admin licences so our SysOps and HR folk can poke around without stealing each other’s seats. Data had to stay onshore, so we got an AU data‑residency addendum and confirmation their SOC 2 report covers the Sydney region. Finally, API access fees were axed—integrations shouldn’t be paywalled.
Honestly, the pricing model is about as painless as a public‑holiday Monday—straightforward per‑user cost, no sneaky “module packs” hiding in the fine print, and the nonprofit discount went down a treat. If I had to nit‑pick for the sake of continuous improvement, I’d love two tweaks:


Seat‑band granularity. The jump between tiers can feel like falling off a cliff when you’re hovering near the threshold; a smaller step (say, every 50 users) would soften the blow on fast‑growing teams.


Mid‑term seat reductions. We negotiated a generous +10 % buffer, but if headcount ever drops, a pro‑rata credit instead of waiting for renewal would be ace.


Minor quibbles, though—the value’s still a raging 10/10.
Put your homework in first—walk into the kickoff call with clear seat counts, policy pain‑points, and a short list of local scam flavours you want mirrored in the templates. That lets the CSM dive straight into value instead of playing Twenty Questions. Book a recurring 30‑minute cadenced check‑in (monthly is sweet‑spot) and always bring fresh metrics: click‑rates, tardy‑learner lists, or a new compliance driver. They love data and will often toss back free content tweaks if they see you measuring outcomes. Don’t be shy about looping in their threat‑intel crew; they’ll send bite‑sized “this week’s fraud angle” blurbs you can drop into staff comms. Finally, keep their pro‑services retainer in your back pocket—save those hours for chunky jobs like policy localisation or gnarly API integrations, not routine admin you can Google.

Upgrading Mimecast Engage Awareness Training

  • New Content
  • Easy User Interface
  • Simplified Administration
  • New content
  • More Relevancy
  • Increased Usage

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