KnowBe4 Security Awareness Training

KnowBe4 Security Awareness Training

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Score 9.1 out of 100
Top Rated
KnowBe4 Security Awareness Training


Recent Reviews

It's Better 2 KnowBe4!

10 out of 10
May 13, 2022
KnowBe4 trains employees across the organization to distinguish between safe and unsafe interactions and respond accordingly.
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KnowB4 you buy

9 out of 10
May 13, 2022
We started using this service just around the time COVID started and has been a great tool ever since. We were able to provide more …
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One of the Best

4 out of 10
May 11, 2022
We have compared KnowBe4 training with many others. It is the best in the industry, yet like others cannot help certain users who won't …
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TrustRadius Award Top Rated 2022
TrustRadius Best of Award, Best Of Relationship 2022
TrustRadius Best of Award, Best Of Value 2022
TrustRadius Best of Award, Best Of Feature Set 2022

Popular Features

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Security Reporting (41)


Phishing Simulations (41)


Individualized Security Training Plans (36)


Role-based user permissions (35)


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Features Scorecard



Security Awareness Training


Product Details

What is KnowBe4 Security Awareness Training?

KnowBe4 is a security awareness training and simulated phishing platform used by more than 50,000 organizations around the globe. Founded by IT and data security specialist, Stu Sjouwerman, KnowBe4 helps organizations address the human element of security by raising awareness about ransomware, CEO fraud, and other social engineering tactics through a new-school approach to awareness training on security.

The KnowBe4 platform is presented as user-friendly and intuitive, and offers multi-language support for the Admin Console and end-user localization options to deliver a more immersive learning experience to users from start to finish.

KnowBe4 provides:

  • Baseline testing to assess the Phish-Prone(™) percentage of users through a free simulated phishing attack

  • 1000+ interactive modules, videos, games, posters and newsletters in a library of security awareness training content

  • Fully automated simulated phishing attacks, thousands of templates with unlimited usage, and community phishing templates

  • Enterprise strength reporting, showings stats and graphs for both training and phishing

KnowBe4 has been named a leader in the Forrester Wave(™): Security Awareness and Training Solutions, Q1 2020 and #1 Support, #1 Usability and #2 Feature Set in the 2021 TrustRadius Awards.

KnowBe4 Security Awareness Training Features

  • Supported: Training library with always-fresh content
  • Supported: AI-driven phishing and training recommendations
  • Supported: Active Directory Integration
  • Supported: SSO/SAML Integration included across all subscription levels
  • Supported: Brandable content
  • Supported: Upload own content in KnowBe4 LMS
  • Supported: Skills-based and security culture surveys
  • Supported: Localized training and phishing content available in 34+ languages
  • Supported: Security awareness training is KnowBe4's core focus
  • Supported: Full randomization of phishing simulations
  • Supported: Single platform to manage training, phishing, and reporting
  • Supported: A dedicated customer success manager for every customer
  • Supported: 97% customer support satisfaction rate
  • Supported: Risk scoring by employee, group, and your whole organization
  • Supported: Social engineering indicators showing hidden red flags missed within an email
  • Supported: Integration with PhishER, using PhishFlip can immediately flip a dangerous phishing attack into an instant simulated phishing campaign

KnowBe4 Security Awareness Training Screenshots

The Phishing and Training Dashboard 
allows you to see how your end users are doing at-a-glance and in comparison to your peers across industries with Industry Benchmarking.Identify Risk 
at User, Group, and Organizational Level with Virtual Risk Officer™.
The innovative Virtual Risk Officer functionality helps you identify risk and enables you to make data-driven decisions when it comes to your security awareness plan.Advanced Reporting
Access a Collection of 60+ Built-in Advanced Reports that Provide Holistic View of Over Time. Executive and enterprise-level reporting gives visibility into your entire organization’s security awareness performance with insights into correlated training and phishing simulation data over any specified period of time.Engaging, Browser-based Training
KnowBe4’s learner experience offers optional gamification, in the form of leaderboards and badges, so your users will be incentivized and motivated to take their assigned training.World's largest library 
of security awareness training content. KnowBe4’s game-changing partnerships with The Security Awareness Company, Popcorn Training, exploqii, Canada Privacy Training, Twist & Shout, Syntrio, El Pescador, CLTRe, Saya University, lawpilots, and MediaPRO.

KnowBe4 Security Awareness Training Videos

Customer Testimonial: Importance of a Human Firewall
Customer Testimonial: IT Sleeps Better at Night
Customer Testimonial: Reduced Phishing Failure Rate

Watch Get an insider's view of KnowBe4

KnowBe4 Security Awareness Training Downloadables

KnowBe4 Security Awareness Training Integrations

KnowBe4 Security Awareness Training Competitors

KnowBe4 Security Awareness Training Customer Size Distribution

Small Businesses (1-50 employees)5%
Mid-Size Companies (51-500 employees)75%
Enterprises (more than 500 employees)20%

KnowBe4 Security Awareness Training Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported Languagesen-us, ar, bg-bg, zh-hk, zh-cn, zh-tw, cs-cz, da-dk, nl-nl, en-gb, fi-fi, fr-ca, fr-fr, de-de, el-gr, he-il, hi-in, hu-hu, id-id, it-it, ja-jp, sw, ko-kr, ms-my, nb-no, pl-pl, pt-br, ro-ro, ru-ru, es-es, es-419, sv-se, th-th, tr-tr, uk-ua, vi-vn


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Frequently Asked Questions

What is KnowBe4 Security Awareness Training's best feature?

Reviewers rate Security Reporting highest, with a score of 9.2.

Who uses KnowBe4 Security Awareness Training?

The most common users of KnowBe4 Security Awareness Training are from Mid-sized Companies (51-1,000 employees) and the Government Administration industry.


(1-25 of 434)
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Score 10 out of 10
Vetted Review
Verified User
Review Source
We are using KnowBe4 to educate our end users about the dangers of phishing and advanced fraud emails. The system is super useful for identifying which employees need additional training and support not to fall victim to these sorts of attacks. We launch multiple campaigns via KnowBe4's platform, and the result of each campaign is analyzed so that we can keep track of our progress.
  • Email templates
  • Training for vulnerable employees
  • Results analytics
  • Admin UI very functional, but could be updated
KnowBe4 is great for any company, from smaller to enterprise-level, that recognizes how email and social phishing can pose a serious threat to their business. Even companies where most employees are tech-savvy aren't necessarily immune, and it's a critical tool for identifying and supporting employees that are particularly susceptible to these sorts of attacks.
Having access to a diverse array of content publishers and content is extremely helpful for making training more interesting. Rather than repeatedly going through the motions on autopilot because of boring or repetitive material, our employees are more engaged during the training process.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use KnowBe4 Security Awareness Training to train our users on proper security techniques. Understanding current threats and how to recognize those threats and prevent yourself from becoming a victim of them is the main result we are hoping to achieve and KnowBe4 Security Awareness Training gives us the best chance to do that. Our users have all learned how to be better prepared to work in the modern high technology world by using KnowBe4 Security Awareness Training.
  • The training videos are excellent!
  • The Phishing email tests have worked very well for us.
  • The monthly security tests we have set up give us a good picture of how well prepared our users are and where we need to concentrate future trainings.
  • I would like to see more "slide show" training that don't require audio since all of our workstations do not have speakers.
  • I wish KnowBe4 Security Awareness Training had an API connection to Microsoft 365 so our users could automatically be maintained.
We have used KnowBe4 Security Awareness Training to train our users on potential ransomware and phishing emails and how to recognize suspicious emails that may contain dangerous links or attachments. Training our users to basically be paranoid about all incoming emails and to be suspicious of anything that looks even a little unusual has helped us to protect our systems and data. The user security training provided by KnowBe4 Security Awareness Training is the best I have seen anywhere.
KnowBe4 Security Awareness Training has so much content available that it's hard not to find something on the topics you want to train. They are constantly adding new and interesting content that is always timely to what the current malware, ransomware, and phishing criminals are using. We do our best to train our users on the most current content monthly and have had great results.
Score 10 out of 10
Vetted Review
Verified User
Review Source
KnowBe4 trains employees across the organization to distinguish between safe and unsafe interactions and respond accordingly.
  • The test tools are well thought out and are extremely effective in ensuring even the most experienced users can learn from them.
  • In-depth training catalog. From training created by experienced hackers to humorous training episodes.
  • Support staff proactively helps you get started and checks in with you periodically to ensure you get the most from your investment.
  • There may be a discrepancy in reporting training completion per user, we are still working through that, not sure if the issue exists on our end.
KnowBe4 is the total solution and can fit any environment. You can call up their friendly and not pushy sales staff to discuss your needs and how they can help.
Not everyone learns the same way. KnowBe4's thorough training catalog offers our employees the option to select their desired training content.
Quick to setup and deploy training. Lots of options to choose from.
They have clearly documented answers for the few issues that have come up. They also have clearly documented setup and configuration guides. They are also very responsive and communicate solutions clearly.
May 13, 2022

KnowB4 you buy

Score 9 out of 10
Vetted Review
Verified User
Review Source
We started using this service just around the time COVID started and has been a great tool ever since. We were able to provide more awareness training for users on a semi-monthly basis for cybersecurity and tips on working remotely. KnowB4 allows our company team members to be trained on their own and for us admins, it keeps track of every user's progress for each training scheduled.
  • Constantly adding new training modules
  • Expires older non-relevant modules
  • Allows admins to pre-schedule trainings
  • Able to add users to single or multiple groups for training
  • Tracking of progress is great
  • Provides various types of user training
  • So far the system is great and very little to nothing to complain about
  • An Admin Phone App would be great
  • Editing some of the templates, may require a little bit code knowledge as GUI is not yet perfected and will not take some changes
I have noticed that most users have become more vigilant when reviewing their emails and have started to report more and more spam/phishing emails. We also like to provide our team members with a semi-monthly amount of training that consists of about 15-30 minutes, working well. Also, those who do not complete the training in the established time start to receive emails daily to annoy the user to finish. Their manager/supervisor also gets a notification (this feature is optional and can manipulate to fit your organization's needs.)
I don't know of any scenarios where this product would be less appropriate, as it's online, and users can do the training from anywhere they like.
The impact has been great as they are always providing new and current event training for us. Real-world examples and training are a great way for our team members to understand and learn from. I am a firm believer that what you practice at home, you will do at work and vice versa.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Comprehensive information security awareness training to deliver content to all organization members. The phishing module is helpful to reinforce awareness training and reduce click rates over time. Tracking of completion is helpful and allows us to attest to our clients we have and deliver awareness training so that their client information/data is safe. The platform has automation built in to alleviate administration tasks once it is set up and running; this is helpful when the response team is not large.
  • Wide breadth of content and training modules available for delivery
  • Automation within the platform to 'set and forget'
  • Not just training content but a number of posters, media, and gamification to reinforce the content being delivered
  • Customer ideas/recommendations take time to become implemented
  • Certain modules could use some updating to be more user friendly
Awareness training is a must-have for any organization, yet it can be tedious to implement when having to track and manage all the content yourself. KnowBe4 excels in this area. The delivery of a wide range of content can be fully automated to ensure and enforce completion while allowing users flexibility in the way they set up their awareness program. Further modules like phishing are great examples of ways to reinforce training content through regular assessments of the organization. I do not believe there is any organization that could not benefit from this awareness training provider.
Regularly rotating new training content allows the material to stay fresh and keeps our users interested rather than bored and feeling forced to complete another 'formality'. KnowBe4 updates content annually and also adds content throughout the year meaning there can always be something new. Also, the type of content is varied and can be interactive.
May 11, 2022

One of the Best

Score 4 out of 10
Vetted Review
Verified User
Review Source
We have compared KnowBe4 training with many others. It is the best in the industry, yet like others cannot help certain users who won't learn. All it takes is one user to be compromised to put your data in danger. Additional controls are needed to protect from these attacks.
  • Content
  • entertainment
  • monitoring
  • testing
  • pricing
  • ease of management
If you never have been provided training, it creates a great baseline and monitoring to measure improvement. If you start with a good level, it becomes harder and harder to improve.
It is helpful to keep users aware of new techniques.
Score 10 out of 10
Vetted Review
Verified User
Review Source
KnowBe4 Security Awareness Training is the perfect solution for on-the-go training for our mobile staff and remote workers. It addresses the threats and vulnerabilities our employees are likely to encounter in the performance of their job functions. We have noticed a reduction in incidents and a greater awareness of phishing attacks.
  • Highlights awareness
  • Uses real world scenarios.
  • Is current in it's materials.
  • I like the way they teach.
  • Real world examples are helpful
  • The material is timely.
The phishing email examples are very realistic.
Employees no longer dread security training. It has started a conversation within the workforce and raised security awareness.
George Palmer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
we use KnowBe4 in order to ensure that we have a high level of Cyber Awareness amongst different layers of staff in the organization. We use it to manage all Cyber training as well as internal training as well as testing of the effectiveness of the training modules over time. We use it for phishing simulations and policy acceptance recording.
  • The content is relevant, contectual and easy to understand
  • The setting up and managing of a cyber training and evaluation program is dead easy
  • it is wasy to deloy to different groups for focussed training.
  • the setting up of notifications to managers and admins could be made a little easier
  • some content is very US orientated and not massively relevant to non US companies
it is well suited to any organization with a small training budget. Very easy to roll out irrespective of the size of the company. it is difficult to not see it fit in an organization. The management facilities are great, but there is an inability to work across multiple brands in the organization from a phishing perspective.
massive. users engage better with more relevant and up to date content
Score 10 out of 10
Vetted Review
Verified User
Review Source
Being used across the organization to assist in making users aware of security threats. It is used to send simulated emails to users to help them learn what to look for. If they Phish Alert it, they get congratulations pop up. Also using the videos for security training. Shows real-life examples that people will find themselves in and makes it fun.
  • Great training videos that are fun
  • Tests users tendency to click
  • Security awareness
  • Emails on latest threats and what to watch for
  • I really have nothing to suggest for this.
Great for all levels of users. Provides knowledge that people can use both at work and at home. Security training is usually a very boring topic and people tend to zone out. The videos KnowBe4 has created bring humor and real-world examples in a way that is new. It isn't death by PowerPoint to train users. The admin console lets you see users' progress and what are risk is.
Have not had to contact them because we have not had any issues but they do send emails out frequently to notify new threats and it isn't so technical that it is over the basic users' understanding. Let's them know what to look for and be aware of both here at work and at home as well.
very easy to use by all levels of employees. The sign-in option works great so users don't have to remember yet another password. When training is assigned to them they just click the link in the email and they click to have a password-less link emailed to them that they can click on and watch their video.
Score 9 out of 10
Vetted Review
Verified User
Review Source
To provide effective security awareness campaigns and communications to influence the security behavior of Imperva on a continuous basis.
  • I’ve worked at a much larger company and been through their training sites many, many times, and this one is head and shoulders above the rest!
  • User Groups needs additional options for selecting categories users fall into.
  • Need a way to separate exec (C suite) for their training needs.
  • Need a way to exempt staff, remove individuality from groups - while I have users with company email that adds them via AD provisioning - they are outside auditors and are not subject to take mandatory courses and marking them completed(when they did not complete) to remove - means I also have to manually update my completion reports.
I’ve worked at a much larger company and been through their training sites many, many times, and this one is head & shoulders above the rest! Needs better options/functions for the admin to manage users.
Tech prod support is great! I did have to ask for a new customer success rep, needed a more experienced person to match my 12 years of experience running Cybersec training programs. Would suggest that more matching of rep level of knowledge to client level knowledge would help.
Score 9 out of 10
Vetted Review
Verified User
Review Source
KnowBe4 Security Awareness Training was a great tool to work with with regard to strengthening our user's cybersecurity skills. The product is easy to use and intuitive for most common tasks (creating phishing and training campaigns). The documentation is well done and is really useful for the more advanced tasks (user directory synchronization, phish alert button, custom notification). I am a self-learner so that is a big plus for me. The few times I had to request support were met with prompt, clear, and accurate responses and I never felt stuck trying to accomplish something. I wish more products had this level of polishing. The only negative thing I can think about is a few minor incidents where the console was slow or some reports weren't available for a few hours but that never felt very long and I was quickly able to understand the issue via the status page. I think there could be some improvements to create custom reports but I recently saw some new features in that area so I believe this is being worked on.
  • Phishing campaign
  • Training campaign
  • User integration and reporting on progress
  • Custom notifications
  • Custom reports
A great tool to start increasing security awareness of staff and measure the result with phishing campaigns.
Clear, prompt and useful reply
Easy to use interface and good documentation.
Score 10 out of 10
Vetted Review
Verified User
Review Source
My company uses KnowBe4 Security Awareness Training (and many of their privacy training modules for laws such as CPRA and GDPR) to provide employee training that meets the audited SOC 2 standards that our customer organizations expect us to meet. Our contact at KnowBe4 is very responsive to questions and requests for advice. They are also very good at making suggestions that are flexible with some of the more unique cultural aspects around training and our employees' attitudes towards it. Additionally, when we hold custom training within the organization for our own tools, it is easy to use the 'custom modules' option to upload video recordings to require those who were not present for the live training to catch up on their own time (with or without some deadline, which is optional). Finally, it is possible to run phishing email tests from within the administrative portal, which can serve as a good benchmark for our organization's email and communications security posture.
  • Quality Training Modules
  • Okta SSO
  • SSO Auto-User Provisioning
  • Phishing tests
  • EEC Pro "Breaches" Reporting
  • Dashboard and Data Customizations
  • "Phish Button"
KnowBe4 Security Awareness Training is well suited for providing educational videos to help your company's employees stay up to speed with the latest in digital security offensive and defensive tactics, including for more modern devices such as BYOD smartphones. KnowBe4 Security Awareness Training has a strong preference in its more recent selections for multi-part, longer series, which play out as "television-format dramas" (or something similar). Perhaps while some organizations and leaders in compliance and security spaces see this as something fun and worthwhile to watch, it is notable that many regular employees of an organization will want to stick with the short and sweet 'quick training' videos. These are still available, but it may take some searching to get that balance just right for your organization. I can only imagine that most competitor organizations and products have a similar limitation that requires each organization to choose the makeup of security (etc.) training materials that best suits that organization's culture.
Our KnowBe4 representative has always been a very responsive person and is very willing to customize his suggestions and advice to situations that we bring to him. I feel he is a bit less enthusiastic about suggesting some of the more wild ideas we have had as formal product suggestions and personally, I think there is always more room for a product to be creative.
The rating is, assuming, you have either used much more complex administrative panels before or you're old enough that you have a bit of wisdom. I suspect some of the youngest of today's workforce might find the administrative UI a bit old-school and difficult to make logical sense of. However, if you take it one link at a time and give yourself a day to read through their very detailed documentation, it's a very straightforward system with little room for surprises.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Ransomware and phishing are major problems and the first line of defense is our staff. Training them with quarterly security awareness training is very important to securing our technology environment. We also do phishing email testing on staff and work to identify continual clickers who are then required remedial training.
  • The video modules have receive great feedback from staff. Its different learning.
  • The building of campaigns is fairly easy
  • Ongoing alerting to staff to complete training is automated.
  • We can upload policy acknowledgement documents into their portal
  • More video skits...staff really like them
  • Still need to explore Compliance plus module but it looks promising
  • Allow additional modules for subsets of employees instead of all or nothing.
Great for new staff or volunteers that have limited enterprise email experience. The ability to customize the training for small groups of employees helps create focused training for staff I am hoping the compliance module is as robust as the security module. Would be great if it interfaced with the active directory.
Always get a quick callback from their support team or follow up email.
Training modules or test are simple and easy to use. Videos have been a great addition and related to younger staff.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Training for all staff with the videos and tests. Problems that we need to address about phishing and privacy and security of personal information.
  • Videos
  • Questions and answers
  • interactive presentations
  • provide some training specifically for research
  • have more interactive presentations
  • provide state specific privacy concerns
The PowerPoint presentations were much better perceived than the videos with actors, which sometimes had stereotypes of clueless bosses etc. that seemed quite outdated. Interactive presentations are the best since they require the employees to be involved and will guarantee that the staff will remember those examples more than the ones that they watched or read.
Those that are aware of the seriousness of security breaches are grateful that KnowBe4 addresses this issue and brings it to all levels of staffing, regardless of their role. Many staff have access to sensitive information and emails and the web and don't realize the damage they can cause to their data or the data of the institution if they access the wrong email or website.
It is very easy to launch it to all staff members and they can access it at any time regardless of where the staff is physical. Regardless of the staff's IT level, it is very user-friendly and if there are any technical issues there is support internally to ensure usability.
Michael Zwarg | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use this service to cultivate a culture of security awareness and meet various requirements for some of the contracts that we are involved with. Our employee base is diverse and multinational so consistent training is important to alert them to upcoming threats, train them to identify unnatural emails and maintain vigilance across the company.
  • The phishing emails are very accurate and convincing
  • The constructive messages to end users continues to encourage them
  • The management console provides excellent insights into the end user behavior and responses
  • Approving or removing end users from campaigns does involve several steps
  • false positive results from phishing tests occur frequently
  • Mobile devices tend to generate more false positives for phishing tests
The KnowBe4 security awareness training works well with end-users that do not have the time or patience to sit through extended security training seminars. The KnowBe4 system prepares end-users with an appropriate amount of content over a reasonable time frame. I believe the yearly updates to the course provide excellent updates so that newer trends in email and phishing can be explained and counteracted by end-users.
The support for the KnowBe4 security awareness training includes many videos, samples, and walkthroughs. These resources provide end-users with many methods to learn the skills necessary to avoid falling victim to actual phishing attacks. The administrative support has been very helpful and timely when it was needed. I actually haven't needed to contact support for any specific issue, so the system provides enough documentation and an understandable user interface to be productive and manage my company without needing extra assistance.
The usability of the KnowBe4 security awareness training provides a solid and understandable interface for my role as the administrator for my company. The combination of visual and text reporting gives me insights into my end users' behaviors and problem areas. When I need to investigate a specific user in-depth, the information is readily available and clearly presented.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use KnowBe4 to raise the level of IT security awareness for our 800 staff. We conduct onboarding training and quarterly refresher training and/or phishing tests.
  • Relevant training for real-world threats
  • Pricing.
  • Some training uses stereotyped characters which some find offensive.
  • Phishing tests report false positives, especially with Gmail which is our organizational email platform.
The breadth of training courses offered is very good. If the phishing testing did not produce false positives, I would rate KnowBe4 a 10.
The inability to fix the false positives with phishing testing.
Administering the system is straightforward and intuitive.
Score 10 out of 10
Vetted Review
Verified User
Review Source
KnowBe4 has been instrumental in helping us reach, train, validate training and ensure that our users, vendors, etc. are key partners in the reduction of our risk associated with phishing. We use both phishing and training campaigns to train and measure our progress. KnowBe4 was very easy to implement with our onboarding team that helped guide us through the entire process including reporting and getting buy-in. We are very pleased and plan to expand usage at every opportunity.
  • Content and system is very robust
  • Post-Sales and Implementation Support
  • Fresh content that is constantly evolving and helping us get the message accross
  • Games and training modules are also very well done
  • No real major issues
  • Some reporting of user deployed PAB needed.
Easy to implement, get up and running and educate users and train and test them on good cyber security practices and issues.
We have had very timely in-depth support to solve the issue on the first call. Well done with the overall support area.
Very easy to use interfaces, reporting and management of training and campaigns. A big feature of the product.
Tina Marie Bautista | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We didn't have a platform that could do both training and phishing exercises. We used to do our content and it took a lot of effort and time to do this. There's no baselining or comparison to the industry. Not many reporting options. KnowBe4 Security Awareness Training has solved these and others. It is a very engaging platform and it has uplifted the security posture by improving the security culture in the organization.
  • Hollywood like short videos.
  • There's posters option.
  • Remedial trainings for failures.
  • Great customer support.
  • There's always something new.
  • Include modules specifically for nurses or healthcare workers.
  • Include videos on real hospital settings.
I am an avid fan of KnowBe4 Security Awareness Training, I believe in what they do. I used to do my own content but it's so time-consuming, when KnowBe4 Security Awareness came, it made my life easier. The people enjoyed the videos, they are funny yet educational. People loved it whenever I post them for our watch and learn sessions.
I have a very good experience with customer support. They are always willing to help. Someone always gets back to me in a short period of time. Indeed a great customer service and a great experience!
Generally, the training is usable but could be improved. There should be additional short modules for nurses and healthcare workers who don't have much time to do things in front of the computer.
Score 10 out of 10
Vetted Review
Verified User
Review Source
KnowBe4 Security Awareness Training is our primary source of security awareness in the company. We do monthly security awareness training for our employees, and this includes all white-collar employees in the company.

This training has raised the employees' security awareness effectively, and our employees are now actively recognizing and reporting any suspicious emails or activities on the network, and this, in turn, is helping to strengthen the cyber security defenses in our company.

We appreciate the effort that the KnowBe4 Security Awareness Training team and associates are putting to provide great security awareness content.
  • Diversity of material provided.
  • Continuous update to the content.
  • Flexibility and easiness in which content can be provided to users.
  • Provide more content in different languages.
  • Provide insight into the future of cyber threats.
  • Provide more gaming modules, as they are very appealing to end users.
KnowBe4 Security Awareness Training is well suited in that it targets all levels of employees, as executive staff are as likely as other staff and even more likely to be targeted, KnowBe4 Security Awareness Training had also focused on this level of employees, which adds a lot to the level of security desires in all companies.
They have always addressed our issues, and there was no delay in their response.
We are satisfied with most of the features that KnowBe4 Security Awareness Training is offering, but we believe improvement can be done on the reporting side and data extraction side.
Benjamin Yee | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
KnowBe4 Security Awareness Training provides security awareness for all CGM US internal employees. The training is very helpful and informative; however, it's always a challenge to ensure that the non-technical colleagues and end-users understand what can be considered legit and what is actually spam or an incident.

For example, we typically follow a procedure and work with our global headquarters in Germany concerning mail filters, which include phishing and spam e-mails. We are also continually improving our global and domestic network security to prevent future incidents and attacks.
  • Free Webinars and Workshops with E-mail Subscriptions.
  • Good training platform for enterprise solutions.
  • The Free tools and resources are separated on the website - perhaps keeping them combined will work.
  • Provide more enterprise-based training demos and webinars for employers.
I've only used KnowBe4 Security Awareness Training from my employer as an end-user, and then found out about the webinars and whitepapers, so I do subscribe to them. I would like to know more about how the webinars are different from the actual training (or if they can be combined).
I haven't used their customer support often but their reputation is still good overall.
The platform is clear on what it shows when you're logged into the training platform. E-mail reminders are used to inform every user that if there is mandatory training from KnowBe4 Security Awareness Training, to complete it by a specific deadline.
Score 9 out of 10
Vetted Review
Verified User
Review Source
KnowBe4 Security Awareness is used to promote and support our company Security Awareness training program and SOP. We have active (weekly and adhoc) campaigns and results are shared with management (including the Board of Directors) and whenever asked by outside auditors.
  • Campaigns very easy to setup and manage.
  • SCORM compatible.
  • Excellent customer service/support when I have a questions.
  • Reports - need the ability to create custom reports.
  • Would like to have a "save as draft" when creating campaigns. Sometimes I'll build a campaign and forget to check or create something (i.e., a Group) and I have to exit/cancel.
We needed an easy-to-use program to administer, but still be able to hold the user accountable for completing their assigned training. Setting up the initial baseline was simple and quick with very little prep-work required. The included content is a great library to get you started if you don't have time or access to training content; you can also add your own content so the platform is very open. If your company does not have a formal training system, KnowBe4 Security Awareness Training can be used - it has the ability to host your internal policies. It's close to a complete turn-key solution.
KnowBe4 Security Awareness support, and my CSM, have always been fast and responsive to my questions and issues.
The included training content is high quality and easy to understand. Most of the content is SCORM compatible which makes it very flexible if you have another dedicated LMS that needs to be used.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use the phishing simulation product and combine it with the training for a comprehensive security awareness training program. We hoped to address the growing concern of experiencing a breach by a compromised user.
  • Automatic enrollment of failed phishing simulation of users.
  • Interesting and informative content.
  • Reporting to find users that need additional training.
  • Learning library needs a date added when creating a new training.
  • Some of the trainings need newer versions like privileged users.
I think KnowBe4 Security Awareness Training is the best product on the market and recommend it wherever I can. I love the phishing simulation options and the training is just the right length.
I have always received great support from KnowBe4 Security Awareness Training when I have needed assistance.
The console is easy to read and provides a lot of great information that can be investigated further by following the section.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use KnowBe4 Security Awareness Training for quarterly security training campaigns to train all of our email users which is approximately 1800 users. It allows us to give our users up-to-date security training that is fun and engaging. It also allows us to phish our users with varying difficulty depending on the skill set.
  • Engaging content.
  • Reporting
  • Challenging and robust automatic phishing campaigns.
  • There could be some more reporting options.
  • Sometimes content search/filters in Mod Store seems to miss things.
  • Phish ER ML could be better.
KnowBe4 Security Awareness Training is well suited for larger organizations as it has robust tools for handling thousands of users. The content is varied enough depending on how light or serious you want your training to be to go in whichever direction you like. Same with phishing it can go from easy to very challenging it's a good range. Smaller organizations might not need all bells and whistles this comes with.
It has been my experience that KnowBe4 Security Awareness Training's support has been very good and we haven't needed to use it very much which I think says it all really. Their response has been reasonably quick and they have a knowledgeable and helpful support staff that are able to assist you when required.
The platform takes a little bit to get used to but once you get used to it it's relatively easy to use. Most of the settings seem laid out intuitively. The only issue I have had is how user/group management works and it's more me just getting used to how it's set up in the console.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We currently utilize KnowBe4 Security Awareness Training for all security awareness training, phishing campaigns, end-user remedial training, and phishing analysis.

When users are onboarded we require that they take a security awareness training course, then provide training to them on a quarterly basis. In addition to this we enroll users randomly in phishing campaigns and if they fail, provide them with remedial training.
  • SSO
  • Use data synchronization.
  • Training Campaigns.
  • Automatic randomization of users in phishing campaigns.
  • Better customization of notification templates.
  • Provide direct links to training content.
Support is always quick to respond to questions and tickets and is very knowledgeable.
Overall it is a very easy product to use, they have a great API, good reporting, and training module selection.
Tal Hornstein | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Review Source
We use KnowBe4 to train our users about the risks of using computer systems. We specifically focus on phishing and social engineering attacks but also use courses in HR areas such as anti-fraud, anti-harassment, etc.
  • Detailed information about social engineering
  • Good examples of phishing attacks
  • Excellent phishing simulation system
  • User sync with our directory is pretty bad and difficult to maintain
  • Difficult to run year-to-year (repeating) campaigns and keep track
While the overall system is good and the content is very diversified, we are having a very hard time maintaining and syncing our user directory. We are not getting good support from KnowBe4's support team. This has been going on for months, and I am considering switching to a different vendor.
We have a long-pending case with their support, escalated to our account exec, and still not solved - around syncing our user directory.
We need to spend a lot of manual labor to manage the user directory.