MobileIron Enterprise review
June 03, 2014
MobileIron Enterprise review
Score 9 out of 10
Overall Satisfaction with MobileIron
It is used to manage all our mobile devices and is our only MDM tool. It addresses security concerns over BYOD. We need a secure Mobile platform to ensure our company's data is not compromised on a users device. MobileIron has worked well for this purpose. The default Active sync management tool in Exchange was not enough to meet our security needs
- Updates are very frequent and address upcoming trends in mobile devices. We are never stuck waiting for MobileIron to address a major new issue in the mobile Device world
- Customer support is very good. We had several onsite training sessions and our regional tech rep literally walked us through implementation of the product.
- The Product itself is very good and very flexible, we are currently working very well with it
- It is a fairly complicated product at first, you will need to dedicate time to properly implement it and learn how it works.
- It needs built in AV/Malware detection, right now it can utilize 3rd parties for this feature and it snaps into the product but the 3rd parties are fairly expensive
- The admin GUI could probably use some tweaks to make it easier but it has gotten better over the last few releases
- Makes rollout of mobile devices quicker and the experience is more similar across device types
- Allows much better security, we would not pass our audits if we did not implement an MDM solution like this
- Customer service for MobileIron helps us get around more complicated device issues that would other wise not be solveable
We investigated MDM about 3 years ago and at the time MobileIron was the most prominent solution int he market. The only other competitor that would work for us was Airwatch and we found MobileIron's customer service, scalability and VM solutions far superior at the time. since then alot of other major Security companies like Mcafee and Symatec have solutions of their own but in research they do not compete with the feature set or flexibility of MobileIron.
We have been using it for about 3 years now and it is highly integrated within our environment. We are very happy with it and do not see a current need to switch to a different product. Changing products would take a year or more and would cause a lot of user disruption as end users have to uninstall MobileIron and then manually install a new solution. There is simply no compelling reason from a business or security perspective why we would not renew our use of MobileIron at this time.
It is well suited for any type of MDM management. I have found it very flexible and I'm able to give a very similar corporate experience to users regardless of the type of device they are using. It may be overkill for small companies or companies that have no need to secure devices. That is the only thing I can think of a scenario where it would not be appropriate.