MobileIron in a Nutshell
Noel Adams | TrustRadius Reviewer
June 06, 2014

MobileIron in a Nutshell

Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with MobileIron

We use MobileIron across our entire organization and manage about 6000 devices. It allows for a central management of iOS security and application management and reporting of devices that have been compromised. It allows us to more effectively manage our Apple devices and we are also able to manage other platforms such as Android (Samsung) and this saves us the cost of another solution to just manage those.
  • Easy management of Apple/Android devices
  • Offer a BYOD portal so that the end user can bring in their own device and not compromise your network
  • Security management of devices to ensure they comply with security guidelines.
  • Application Deployment, they can deploy apps but it just doesn't work as well as other vendors in my eyes.
  • User device tracking, It use to exist in previous iOS versions but apple took away that functionality so now we cannot track devices and Mobile Iron still hasn't offered a solution to fix this.
  • Reporting needs to be revamped, Running any report there usually has to be done though back end tools and no nice gui interface
  • Alerting and advanced alerting doesn't work as they advertised. You again have to use back end tools to accomplish this.
  • Mobile Iron has been a great return on investment for our initial apple deployments and got us going with a smooth deployment.
  • Mobile Iron has decreased our technician needs to retouch devices constantly and let them perform their normal duties.
  • Airwatch,Intune,Casper,ZenPrise,Dell,Good Technologies,Absolute,Sybase,Tango
Mobile iron provided exactly what we needed at the time. They had the best pricing and options at the time we tested the solutions.
They are in my eyes no longer the leader of MDM management. They have never really given me solutions to problems and this would include app deployment problems, byod portal issues, etc.
MobileIron is a great solution for the business world but I think they forget about the education environment. A lot of features that would be useful for the K-12 community just aren't there.

Using MobileIron

6000 - Students, Educators, IT Professionals, Adminstrators
3 - All are MobileIron certified and handle app request, issues, etc.
  • Central Management of Mobile Devices
  • Jailbreak/Root Detection
  • Policy enforcement per security requirements
  • Ability to track lost devices and located them within the same building
  • Deploy applications without user prompt.

Evaluating MobileIron and Competitors

  • Price
  • Product Features
  • Product Usability

MobileIron Implementation

None, implementation went great
Change management was minimal
  • None, we downloaded the vm and imported it launched it and followed the well written instructional document

MobileIron Support

Initial issues were all closed out without my acknowledgement.
ProsCons
None
Slow Resolution
Poor followup
Problems left unsolved
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
When we needed to change all mdm account passwords the tech was able to walk me though connecting to the MySql database and update everything. We then had to change the same stuff again and his willing to help again was great for the need.

Using MobileIron

Its easy to use but if you want to do any advanced features download the pdf and go though it.
ProsCons
Like to use
Technical support not required
Quick to learn
Feel confident using
Familiar
Not well integrated
  • Initial management console
  • Security policies were easy to setup
  • Reporting
  • Alerting