Mobile Rusty Iron
September 17, 2020

Mobile Rusty Iron

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

MobileIron on-premise

Modules Used

  • Endpoint Unified Management (UEM)

Overall Satisfaction with MobileIron Acquired by Ivanti

As a Mobile Device Management program, what was showcased was pretty slick. It featured all the things we were looking for to lock down our fleet of mobile devices (iPads/iPhones). It allowed remote management, document pushes and application installation all from 1 point. But what was showcased was very different than what we ended up with.
  • With complete honesty, nothing.
  • Support.
  • Better Help/FAQ section.
  • Specific descriptions of what fields/settings do.
  • Specific descriptions of what settings will affect.
  • Better onboarding process.
  • Actual training and orientation sessions (PLURAL), not 1 hour of talking and send us off with well wishes while they take our money.
  • Dozens of hours lost attempting to implement and deploy across the company.
  • No actual support or walk through in the process of setup. Their 'support' are people at a phone with the same FAQ/Setup booklet the end users are provided with. No actual point of contact who knows what's going on or how to do anything.
  • Poor communication from the company itself. Very bureaucratic in the operation of support.
  • It never worked right so when we cancelled it, the M.I. software nearly bricked 8 devices which we relied on Apple MBM to resolve (the people we didn't pay to make this thing work).
If 0 was an option, I would have selected it.