Great MDM for a mixed Android and iOS environment
July 21, 2020

Great MDM for a mixed Android and iOS environment

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

MobileIron Cloud

Overall Satisfaction with MobileIron

It is being used across the entire organization. It addresses the need for security on our end points.
  • Easy to use management interface.
  • Very strong control of iOS and Android devices.
  • Easy integration with Microsoft Active Directory for authentication.
  • Support - Current support tickets route to India and you have to wait 24 hours to get a response asking which time zone you prefer.
  • Time lag between application pushes and deployment.
  • Technical expertise of support is lacking until you reach the final level of escalation that can easily fix your problem.
  • Support site for documentation/knowledge base is below average. On several occasions, links are provided to pages from technical support would have been impossible to find as self-serve.
  • Increased security by having a central MDM.
  • Ability to track location of lost/stolen devices.
MobileIron is great in an environment where you have Android and iOS devices. If you only have iOS, you are better off with a competing product that starts with the letter J.