Item: Ivanti Neurons for MDM
Rating: 7
Author: Verified User

Overall Satisfaction with MobileIron

Use Cases and Deployment Scope

It is being used across the entire organization. It addresses the need for security on our end points.

Pros and Cons

Pros

Easy to use management interface.
Very strong control of iOS and Android devices.
Easy integration with Microsoft Active Directory for authentication.

Cons

Support - Current support tickets route to India and you have to wait 24 hours to get a response asking which time zone you prefer.
Time lag between application pushes and deployment.
Technical expertise of support is lacking until you reach the final level of escalation that can easily fix your problem.
Support site for documentation/knowledge base is below average. On several occasions, links are provided to pages from technical support would have been impossible to find as self-serve.

Return on Investment

Increased security by having a central MDM.
Ability to track location of lost/stolen devices.

Other Software Used

Microsoft 365 Business, Workday Human Capital Management, Cisco Umbrella

Likelihood to Recommend

MobileIron is great in an environment where you have Android and iOS devices. If you only have iOS, you are better off with a competing product that starts with the letter J.

Comments

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Great MDM for a mixed Android and iOS environment

Software Version