Item: Momentum.io
Rating: 10
Author: Daniel Park

Overall Satisfaction with Momentum.io

Use Cases and Deployment Scope

We use Momentum.io to record meetings, transcribe them, provide insights for our team, draft follow-up emails to customers, and help with employee training. But those are just the features. What we gain as an organization is time back in our day, faster customer service, and a workforce that is able to level-up as we scale.

Pros and Cons

Pros

Recording meetings
Transcribing meeting
Drafting follow-up emails and action items

Cons

The follow-up emails could be more concise
We could get emails after calls to more easily find the recordings

Return on Investment

It saves me at least 1-2 hours per week

Usability

I give it a 10 because I've never had a frustrating experience trying to find or do a certain thing in Momentum.io. And the craziest thing is, I never even got a formal onboarding to the product. It was just one of the tools in our stack when I arrived that people said to start using. So I was able to easily pick it up, and I'm sure that was helpful because it made our enablement team's life easier too.

Key Insights

Do you think Momentum.io delivers good value for the price?

Yes

Are you happy with Momentum.io's feature set?

Yes

Did Momentum.io live up to sales and marketing promises?

Yes

Did implementation of Momentum.io go as expected?

Yes

Would you buy Momentum.io again?

Yes

Likelihood to Recommend

I believe that we chose Momentum.io as a more cost-effective alternative to Gong. It is very intuitive for any user, whether they are extremely savvy or not. We primarily use it across sales, support and customer success, but I wouldn't be surprised if other teams in our org use it as well.

Comments

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Makes my life way easier