MYOB - it works - but it needs improvement to be recommended.
October 12, 2021

MYOB - it works - but it needs improvement to be recommended.

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with MYOB

We use MYOB for Payroll, AR, AP, Super, BAS across the whole business.
  • Superannuation payment fairly easy
  • BAS fairly easy
  • [In my opinion,] horrible interface to import data
  • [In my opinion,] user interface stuck in 1995
  • Needs improvement to usability
  • Contestant price increases
  • [In my opinion,] new in-app advertising is annoying
  • Countless different windows to do simple tasks like onboard an employee
  • [In my experience,] too slow
  • We get buy with it, but it should be so much better for what we pay
  • Does just enough
  • Deputy
We use deputy for timesheets, and it is much better than MYOB

Do you think MYOB delivers good value for the price?

No

Are you happy with MYOB's feature set?

Yes

Did MYOB live up to sales and marketing promises?

No

Did implementation of MYOB go as expected?

Yes

Would you buy MYOB again?

No

[In my opinion,] it really needs a LOT of work on the usability and the interface, the number of steps to import data is a joke - and really simple things like being able to have it remember a default import isn't an option. The number of windows to onboard a new employee for example - and then you have to make sure you go in and out a few times or if it crashes you loose your work.
"Use the forums" isn't always the best support.
I would suggest they look elsewhere unless they really needed MYOB.

MYOB Feature Ratings

Accounts payable
6
Accounts receivable
6
Cash management
Not Rated
Bank reconciliation
8
Expense management
Not Rated
Time tracking
Not Rated
Fixed asset management
Not Rated
Multi-currency support
Not Rated
Multi-division support
Not Rated
Regulations compliance
Not Rated
Electronic tax filing
7
Self-service portal
Not Rated
Global Financial Support
Not Rated
Primary and Secondary Ledgers
Not Rated
Intercompany Accounting
Not Rated
Localizations
Not Rated
Journals and Reconciliations
Not Rated
Enterprise Accounting
Not Rated
Configurable Accounting
Not Rated
Centralized Rules Framework
Not Rated
Standardized Processes
Not Rated
Inventory tracking
Not Rated
Automatic reordering
Not Rated
Location management
Not Rated
Manufacturing module
Not Rated
Pricing
Not Rated
Order entry
Not Rated
Credit card processing
Not Rated
Cost of goods sold
Not Rated
Order Orchestration
Not Rated
End-to-end order visibility
Not Rated
Order exception Resolution
Not Rated
Pay calculation
6
Benefit plan administration
Not Rated
Direct deposit files
6
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Dashboards
Not Rated
Standard reports
Not Rated
Custom reports
Not Rated
Not Rated
API for custom integration
Not Rated
Plug-ins
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated