After years of using the Premier software, MYOB changed to ABSS and we were suddenly forced to verify the company file every few months, otherwise it turns into a 'Read-only' file. This became increasing difficult, when the online verification was no longer an option and could only be done by international phone call. As time progressed the company file verification became increasingly more often. In the last year, the telephone verification process tells me that our serial number does not exist. This means more time wasted trying to track down a representative that could verify our serial number and allow us to verify the file. After numerous phone calls our company file would be activated and the serial number would now work through the telephone verification. So this means they are deliberately deactivating the serial number and reactivating it when it suits them.
Now we have been informed that they will no longer be able to verify the company file in the near future and to get access to our data, I will have to purchase a one-time only upgrade. This is criminal. They are holding our company data hostage if we do not pay them additional money.
