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November 23, 2020
We use Agorapulse to manage our social media accounts for our New Construction Home Building profile at Chesapeake Homes. It is a great way to manage all of our organic and paid posts through our Facebook, Instagram, and Linked In Accounts. It has proven to be highly useful and makes life in marketing much easier.
- User Friendly Desk Top Version - super easy to navigate through Agorapulse and self teach.
- Organization - provides easy ways to keep track of all social media account activity.
- Customer Service - the customer service of Agorapulse is super great. Always very responsive and willing to have meeting with team member to help them adapt to the app.
- Mobile Version - is less user friendly. Harder to like posts.
- Notifications - sends lots of emails that aren't accurate saying there are missed comments.
- Mobile Version again - I believe the app could be way more user friendly and more similar to the desktop version. It varies too much between the two.
March 01, 2021
Agorapulse is used by the marketing department to schedule Facebook posts. It allows us to quickly and easily see which posts are scheduled for which days. It's also great at highlighting gaps that we need to fill. The calendar feature is great to use as a quick overview of what is scheduled and allows multiple users to edit.
- Calendar view is great for seeing what is scheduled
- it's very simple to edit times and dates
- Sometimes the chat button hides a day on the calendar and it's hard to click on the correct date
February 25, 2021
We use Agorapulse as a social media management and brand listening tool. We only use it for our business's social media pages, as we're not an ad agency. We respond to customers who leave comments. We schedule posts and follow hashtags using this software, as well. It's been a useful tool so far.
- Being able to track your customers with Labels and Conversation History is great
- Sending push notifications to the Agorapulse app on your phone allows you to easily upload images to stories
- Assigning messages to other team members is a nice feature
- Robust analytics and reporting
- Being able to send videos to your phone/the Agorapulse app through the scheduling tool on the online dashboard
- The Agorapulse app is just not good--it needs a lot of improvements and added features
- Being able to see the user's social media profile (or a link to it) from Agorapulse directly
February 21, 2021
I use AgoraPulse to manage my social media and post regular updates of both curated and original content on my profiles to create brand awareness and promote my services. It simplified social media management for me because now it's all under one "roof" and very easy to use.
- Queueing content to create evergreen content.
- Answering all my social media comment from one inbox.
- Preview and edit posts for each social media channel to make them different before posting.
- Simple user interface, clean, and intuitive to use.
- When queueing content I can only choose one category for a single channel. When I queue content for multiple channels at the same time, I have to go back to the other channels and reassign the content to the particular category I want. That's a bit time-consuming and repetitive. It would be great if at the moment of queueing the content to different social media channels I could specify the categories for each channel at that point, so I don't have to go back and reassign the content that went to the "general" category to the relevant category I want to queue it into.
- Sometimes the interface disconnect and is a bit slow, but I guess it's probably due to a very heavy usage. That seems to happen at a certain time of the day, so I think it's probably the usage load that affect the performance.
February 17, 2021
We use Agorapulse to schedule content for one of our big brands with over 30 million social followers. It is used by myself from the Marketing department in combination with one other user from the client-side. We schedule a combination of content and store posts across Facebook, IG, and Twitter.
- Scheduling across platforms.
- Display our posts in calendar format.
- API restrictions with social networks.
- Deeper insights/analytics.
Agorapulse is great! The company has worked closely with our team to ensure we have the access we need to be able to respond to our customers quickly and provide information. Agorapulse was essential for us during COVID-19! The scheduling features helped us ensure we could plan weeks out and we love the ability to provide data on reports.
- Reports and metrics.
- Assigning DMs to certain users.
- Taking notes on users.
- Can glitch if multiple people log in to main account.
- Cannot republish twitter posts.
- Cannot access DMs more than a week old.
We use Agorapulse at Inspiring Vacations to manage 18 (soon to be more) social media profiles across 4 of our brands. I am the main admin but we have 2 other users that assist me with content creation, scheduling and moderation/community management. It is a massive time saver for us to be able to access all of this in one place. The reporting feature is also used extensively by us.
- The content calendar is incredible - very streamlined, easy to navigate and organize.
- The reporting gives us everything we need all in one place. Very easy to find the exact metric I am looking for quickly.
- The content approval system is great for us as we have multiple content creators and I need to approve everything before it gets published.
- The time zone feature is one I would like to see improved on. I absolutely love the fact that I can toggle between time zones, but I would love it if the calendar would automatically show up in the time zone that the profile has set, and not default to the one I am currently in.
- I would love to be able to reorder photos that I have uploaded to create a multi-photo post. At the moment I need to upload them individually in the exact order I want them in. I cannot drag and drop into a new order.
- I would love to be able to add more competitors to watch on my account without having to pay more for each one. It's such a great feature, but not worth the amount, since we already pay $200 per month it seems like something that should be added on and included.
January 07, 2021
Agorapulse is used by the fundraising, marketing, and communications department to keep track of our social media comments and personal messages from all platforms in one place, especially for advertised campaigns. This addresses the problem that with a lot of comments across platforms, it was difficult to maintain an overview. We also use it to analyze the data and results of our different platforms. This addresses the problem that different platforms give different types of reports. Sometimes it is used to post/schedule posts. The problem here is that it is, for example, not possible to post on Instagram via desktop.
- Good overview of comments.
- Handy reports.
- Very good customer service.
- Posting/scheduling posts, they are not always compatible or possible (e.g., Instagram).
- Bit more information in results about how they are calculated.
- Possibility to add TikTok.
Agorapulse is mostly used by the client service department to manage inboxes across social media channels as well as for analytical purposes about issues our clients/users face. The brand and communication department uses it for user interactions.
- Client support--amazing response time and always straight to the point. Very helpful.
- Well divided report section and customization.
- Good organized inboxes (filters, labels, expandable user cart).
- A little hard to find some answers on the website and bug identification (not communicated well enough).
- Report features could be expanded to be able to compare segment agents in greater detail.
Our company utilizes Agorapulse to schedule content for our clients across the United States. Agorapulse helps us monitor conversations happening on our client accounts with ease. We especially love being able to oversee calendars and duplicate content for recirculation purposes.
- Customer service and support
- Ability to schedule content
- Ability to manage comments on content
- Wish there was a way to search past content posted by text query
- Hoping for Google My Business integration
- Ability to see what's already scheduled on a calendar when choosing the date a new post will be published
November 04, 2020
Our social media will soon be using AgoraPulse to optimize social media operations. Mobile app is crucial to off-hours monitoring and timely responding to items that require fast action.
- Mobile app
- Easy-to-use inbox
- Customer service
- Images sometimes don't display when brought in
- More detailed competitor metrics
Very helpful in managing social media across platforms and reporting on engagement.
- Scheduling
- Reporting
- Pop up visibility for social media calendars - hard to see multiple posts each day
September 23, 2020
Before using Agorapulse, it was very difficult to get reports from the Facebook platform, but after using this great app, the reports became the easiest thing I could get out. Managing people and choosing the period in which I need to go, assigning conversations to some users are also some beautiful features of Agorapulse which I use daily. Thanks, Agorapulse!
- Reports.
- Choosing specified days OR Calendar.
- Assigning conversations.
- Users individual reports.
- Choosing specified hours of the day.
- Improving Instagram features.
August 23, 2020
We use Agorapulse internally for the social media management posts of The Friedman Group, LLC and we use Agorpulse to manage the social media accounts of our clients. We rely upon the ease of scheduling across multiple platforms for multiple clients. But, it's really the reporting capabilities of Agorapulse that allow us to shine for our clients each month when we report on the work we've done. We've found Agorapulse to be an invaluable tool in our day-to-day social media management work.
- The reporting capabilities of the tool really make us look great. The ability to download a professional-looking report each month is just awesome!
- Posting images and videos to Instagram is a snap whether we do them online or from a mobile device.
- Posting to Facebook and Twitter is a seamless process. The ability to upload posts in bulk can streamline our process.
- We occasionally have some issues posting to LinkedIn and tagging LinkedIn users. But, we've always assumed this was because of LinkedIn's API.
- The Agorapulse Knowledgebase could be a bit more robust to relieve the support team of some questions one would normally find elsewhere.
July 02, 2020
We use AgoraPulse across all our clients to schedule and approve content and manage engagement. We also use the listening and reporting functions. We use AgoraPulse as our most valued tool for social media management.
- Scheduling and approving content.
- Allowing different users varying levels of access.
- Listening for key brand issues.
- Hashtag tracking.
- Improved follower tools for twitter.
It is currently only being used by me, (marketing manager), and three people under our social media management services team. We occasionally connect accounts to audit using the reporting tool, but mostly it's used for our client's that are paying us for content creation, scheduling, and management of their social channels. AgoraPulse has a super clean interface, and their product team is very receptive and has already implemented some product changes based on our feedback within 3 months. (Perhaps it was already on the roadmap).
- AgoraPulse has some awesome reporting tools. Helps us save money instead of getting another reporting software.
- AgoraPulse has the feature of saving common replies to any of our client's customers comments or questions.
- AgoraPulse is very affordable when you compare it to the other software on the market for agencies.
- I wish AgoraPulse's reporting was dynamic like a dashboard sort of like Cyfe.
- I wish the reporting on AgoraPulse could be automated to send to our clients emails weekly or monthly.
- I wish we could white label the reports before we download them, as well as remove metrics we don't care about.
June 17, 2020
I run all social media for my company. I found it much easier to use than other social media management platforms. Agorapulse made it possible for me to keep content organized and also make it so I don’t have to be on my phone 24/7. I can schedule posts and track data whenever and wherever.
- They provide detailed data reports. I love being able to track followers, engagement and more through one program. It’s easy to read so my boss can also understand and it’s accurate in the information.
- Everything is very organized. I’ve tried other programs that do the same stuff but the layout is just messy and confusing.
- It would be nice if I could have a way to layout content. So for example, Instagram is very visual. It’d be cool to be able to see just the images and how they flow with one another.
May 29, 2020
The marketing team oversees the social media associated with 7 businesses that have 21 social profiles. We utilize Agorapulse to schedule, manage, and report on all our social media channels. Originally our team was natively posting to all social profiles, but this was extremely cumbersome and left lots of room for human error. After testing several other tools, Agorapulse was the best tool for us with the pricing and the ability to send posts for approval before posting.
- Reporting - Easy to export and understand reporting features.
- Scheduling - Easily see what is scheduled or has already posted.
- Exporting scheduled posts - I would love to be able to send a "schedule" of posts that have been scheduled but not posted to businesses.
- Save posts as draft - Sometimes I am not always ready to schedule, so I would love to see a "save to draft" feature.
May 19, 2020
It’s being used by the whole organization.
It solves the problem of automatic posting of content in different social networks. We have a drip and content marketing strategy where we need to post images, articles, and podcast episodes on a recurring basis. Agorapulse is perfect for this. I haven’t found another tool that can solve this problem.
- Automatic posting.
- Recurring posting.
- Several social networks.
- Bulk deletion of posts.
May 14, 2020
We currently use Agorapulse to schedule organic social media content and do our monthly reporting for Facebook, Instagram, LinkedIn, and Twitter. We are a Marketing Agency, so our entire organization utilizes Agorapulse. As far as business problems being addressed, it has certainly increased efficiency with reporting and scheduling/managing organic content. It also serves as a hub for us to collaborate on content.
- Scheduling organic social media content across multiple platforms.
- Customized social media reports.
- Integration with a variety of different platforms.
- User-friendly interface.
- No grid preview for Instagram.
- No integration with Google My Business.
- Automation for reporting on a monthly basis.
April 29, 2020
I work as a social media freelancer. The agency I work for uses Agora Pulse as their social media scheduling and reporting software. It is used by the Marketing and Social media team for clients' community management, scheduling, and analytics.
- Analytics and reporting
- Workflow management
- It is the best option for agencies
- Community management
- It is expensive for small businesses who only need to manage a few profiles.
April 12, 2020
I am using it to post to all of my social media accounts and 3 months ago added a client to post to his. I have a virtual assistant who queues up everything and assigns it to me for approval (love this feature!). Seeing the post with the image just how it will appear on social media helps me review it and make sure it's laid out correctly.
- Approval process is streamlined and easy to use.
- Logging in to the Agorapulse (one platform) to review and reply to all comments is a time saver! Helps to keep me from going down the rabbit hole on Facebook and Instagram!
- The reports are fantastic. I'm a visual learner, so the graphs really help me see clearly when my posts are performing well.
- It's frustrating that we can't schedule video content on our LinkedIn profiles.
- Other platforms like PromoRepublic have curated content broken down by category and platforms. It's really nice. Even if I don't use it, it does inspire me.
We use Agorapulse to have access to all social networks in one place. We use it within one department, Customer Service and Support. This allows us to answer issues with our product quickly. The main issue we had was multiple brands of games which all had a unique social network and were difficult to manage on a day-by-day basis.
- Everything in one location.
- Easy to schedule.
- Easy to review.
- Cannot bulk publish text & links with images.
- Cannot look up all banned users (Facebook) easily and un-ban within the program.
- Cannot edit multiple identical post times.
March 18, 2020
Our marketing department has the most profit by using AgoraPulse. It is very regularly used for simple social media posts, mentionings and milestones. The brand awareness is therefor maximized with this perfect tool. It helps narrow the further online marketing plan we set for strategy and our customer buyer journey. Then the possibility of posting several platforms simultaneously and scheduling options are just perfect.
- Multiple posts on multiple platforms
- Extended analytical information
- Calendar overview
- Bulk post import
- No combined analytics overview
- LinkedIn posts have to be separately composed due to image proportions
- Still lacks more social platforms
July 06, 2020
Agorapulse is used to schedule social media content across multiple brands and locations. Our entire incoming and outgoing content is easily managed in one place. Driving customer engagement, offering enhanced communication with our customers, and streamlining processes for our teams.
- Scheduling
- Reporting
- Customer service
- Emergency stop of all scheduled posts
Agorapulse Scorecard Summary
Feature Scorecard Summary
What is Agorapulse?
Agorapulse is a social media management tool that aims to help mid-sized businesses and agencies better manage their Facebook, Twitter, Instagram, LinkedIn, and YouTube activity.
This social media management tool allows users to post content, engage with their community, and download reports from a single dashboard that is designed to be intuitive. Never miss a conversation with the inbox -- depending on the social network, it captures comments, mentions, direct/private messages, Facebook ad comments, and Instagram ad comments. All plans include collaboration tools to moderate or assign inbox items which makes getting through your inbox a breeze.
Current Instagram publishing features include: scheduling stories and carousel posts via push notifications, direct image and video publishing, tagging public usernames, adding locations to single feed posts, and more.
Additional options include external shared calendars to easily get content feedback and Power Reports to create customized reports in half the time.
The vendor states that thousands of agencies take advantage of Agorapulse's Agency Love program, which includes resources to attract more clients, improve ROI, increase revenue, and master social media management.
Agorapulse Screenshots
Agorapulse Videos (4)
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Agorapulse Integrations
Agorapulse Competitors
Agorapulse Pricing
Starting Price: $99
- Has featureFree Trial Available?Yes
- Does not have featureFree or Freemium Version Available?No
- Does not have featurePremium Consulting/Integration Services Available?No
- Entry-level set up fee?No
| Edition | Pricing Details | Terms |
|---|---|---|
| Pro | $99 | per month |
| Premium | $199 | per month |
| Enterprise | Custom | per month |
**Pro plan: 10 social profiles, 2 users **Premium plan: 25 social profiles, 4 users **Enterprise plan: 40+ profiles, 8+ users
Agorapulse Customer Size Distribution
| Consumers | 0% | |
| Small Businesses (1-50 employees) | 45% | |
| Mid-Size Companies (51-500 employees) | 50% | |
| Enterprises (> 500 employees) | 5% |
Agorapulse Support Options
| Free Version | Paid Version | |
|---|---|---|
| Live Chat | ||
| FAQ/Knowledgebase | ||
| Social Media | ||
| Video Tutorials / Webinar | ||
| Phone |
Agorapulse Technical Details
| Deployment Types: | SaaS |
|---|---|
| Operating Systems: | Unspecified |
| Mobile Application: | Apple iOS, Android |
| Supported Languages: | English, French, Spanish |