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Agorapulse

Agorapulse

Overview

What is Agorapulse?

Agorapulse is a social media management tool that aims to help mid-sized businesses and agencies better manage their Facebook, Twitter, TikTok, Instagram, LinkedIn, and YouTube activity.This social media management tool allows users to post content, engage with their community,…

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Recent Reviews

TrustRadius Insights

Users have found this product to be incredibly versatile and have identified several key use cases where it has proven to be valuable. For …
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LOVE!

10 out of 10
September 11, 2023
Incentivized
I create and post all content for multiple social media platforms. Without a scheduling tool, I would not be able to stay on top of social …
Continue reading

Agorapulse is great!

10 out of 10
April 21, 2023
I have been using Agorapulse for a while now, and I am thoroughly impressed with its features and functionalities. The enhanced AI writing …
Continue reading

Go Agora!

8 out of 10
May 31, 2022
Incentivized
Agorapulse is great for managing and scheduling social media for my company. It solves the need for having a multitude of software to …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Facebook (255)
    9.8
    98%
  • Instagram (241)
    9.8
    98%
  • Content planning and scheduling (247)
    9.8
    98%
  • Twitter (228)
    9.5
    95%

Reviewer Pros & Cons

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Pricing

View all pricing

Custom

$0

Cloud

Standard

$49

Cloud
per user

Professional

$79

Cloud
per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.agorapulse.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $49 per user
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Product Demos

AgoraPulse Review Demo - Is This The Best Social Media Management Tool?

YouTube

Agorapulse Review - Calendar Publishing Features 2022

YouTube

Agorapulse Scheduling tool and Power Reports

YouTube
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Features

Listening/monitoring

Using complex keyword searches to surface insights from social media conversations.

8.9
Avg 7.6

Publishing

Scheduling posts to various social media channels and profiles from one interface.

8.9
Avg 7.9

Engagement

Engaging with customers and responding to comments and inquiries via social media channels.

8.5
Avg 8.1

Marketing

Using the software to increase customer engagement and grow customer base via social media channels.

7.5
Avg 7.7

Channel coverage/integration

Effective integration with social media networks, including the ability to monitor, publish and respond.

9.1
Avg 8.5

Reporting/analytics

9.5
Avg 7.8

Account management

Users can manage access to multiple social media accounts.

9.3
Avg 8.2
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Product Details

What is Agorapulse?

Agorapulse is a social media management tool that aims to help mid-sized businesses and agencies better manage their Facebook, Twitter, TikTok, Instagram, LinkedIn, and YouTube activity.

This social media management tool allows users to post content, engage with their community, and download reports from a single dashboard that is designed to be intuitive. Conversations are captured with the inbox -- depending on the social network, it captures comments, mentions, direct/private messages, Facebook ad comments, and Instagram ad comments. All plans include collaboration tools to moderate or assign inbox items which makes getting through the inbox easier.

Current Instagram publishing features include: scheduling stories and carousel posts via push notifications, product tagging, PulseLink in bio, direct image and video publishing, tagging public usernames, and adding locations to single feed posts.

Additional options include external shared calendars to get content feedback and Power Reports to create customized reports in half the time.

The vendor states that thousands of agencies take advantage of Agorapulse's Agency Love program, which includes resources to attract more clients, improve ROI, increase revenue, and master social media management. Agorapulse helps to measure the real business impact of social media campaigns through its Social Media ROI feature.

Agorapulse Features

Listening/monitoring Features

  • Supported: Boolean keyword searches
  • Supported: Filtering out noise/spam

Publishing Features

  • Supported: Content planning and scheduling
  • Supported: Audience targeting
  • Supported: Workflow management

Engagement Features

  • Supported: Automated routing and prioritization
  • Supported: Customer interaction histories
  • Supported: Bulk actions

Marketing Features

  • Supported: Lead generation
  • Supported: Content marketing
  • Supported: Campaigns and promotions

Channel coverage/integration Features

  • Supported: Twitter
  • Supported: Facebook
  • Supported: LinkedIn
  • Supported: Google+
  • Supported: Instagram
  • Supported: YouTube

Reporting/analytics Features

  • Supported: Campaign success analytics
  • Supported: Real-time tracking
  • Supported: Competitor analysis

Account management Features

  • Supported: Role-based user permissions & privileges
  • Supported: Mobile access

Agorapulse Screenshots

Screenshot of Through a bulk or one-by-one upload, queued content can be organized into categories that make sense for the business and content strategy. Download a CSV of the queued content to share with teammates or clients.Screenshot of Agorapulse's reports helps to discover trends in a company's social media performance and offers actionable tips to optimize its social presence.Screenshot of The tool's built-in CRM keeps track of fans and followers (and detractors).Screenshot of Agorapulse's reports helps to discover trends in a company's social media performance and offers actionable tips to optimize its social presence.Screenshot of A drag-and-drop calendar displays at glance published, scheduled, queued, and assigned content. Hovering on a date instantly creates content for that day.Screenshot of The Agorapulse  inbox captures incoming conversations for each social profile. Users can get CRM data on who is sending messages, and send them a saved reply or assign the conversation to a teammate.Screenshot of Through a bulk or one-by-one upload, queued content can be organized into categories that make sense for the business and content strategy. Download a CSV of the queued content to share with teammates or clients.

Agorapulse Videos

Agorapulse Integrations

Agorapulse Competitors

Agorapulse Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish, German, French, Spanish

Frequently Asked Questions

Agorapulse starts at $49.

Sprout Social, Sendible, and Hootsuite are common alternatives for Agorapulse.

Reviewers rate Real-time tracking highest, with a score of 9.9.

The most common users of Agorapulse are from Small Businesses (1-50 employees).

Agorapulse Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)45%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)5%
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Comparisons

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Reviews and Ratings

(554)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have found this product to be incredibly versatile and have identified several key use cases where it has proven to be valuable. For one, many reviewers have praised the product for its ability to streamline their workflow. With its intuitive interface and robust set of features, users have reported being able to complete tasks more efficiently, saving them time and reducing frustration. Additionally, customers have found that the product is highly effective in enhancing collaboration among teams. Its real-time editing capabilities and seamless integration with popular project management tools enable users to work together seamlessly, regardless of their physical location. Furthermore, the product's advanced analytics and reporting functionality have been instrumental in helping businesses make data-driven decisions. Users appreciate how the product can generate detailed insights and visualizations, allowing them to gain a deeper understanding of their data and identify trends or patterns that may otherwise go unnoticed. Overall, the product's adaptability and comprehensive range of capabilities have made it a go-to solution for individuals and businesses across various industries.

Intuitive User Interface: Reviewers have consistently praised AgoraPulse for its intuitive user interface, with many stating that it makes tasks easy to execute. The platform's design and layout were described as simple yet efficient by users, allowing them to navigate the system seamlessly.

Responsive Customer Support: Many users have commended AgoraPulse for its responsive and helpful customer support. Customers appreciated the prompt assistance they received when encountering issues or needing guidance. The attentiveness and effectiveness of the support team contributed positively to their overall experience with the platform.

Regular Updates and New Features: A significant number of reviewers have expressed appreciation for AgoraPulse's regular updates and addition of new features. Users value the continuous improvement efforts made by the platform, which enhance their social media management capabilities. These updates also demonstrate AgoraPulse's commitment to staying current in a rapidly evolving digital landscape.

Confusing and overwhelming user interface: Several users have expressed frustration with the confusing and overwhelming user interface of AgoraPulse. They find it difficult to navigate and complete tasks, which hampers their overall experience with the platform.

Confusing and expensive pricing structure: The pricing structure of AgoraPulse has been cited as confusing and expensive by some users. This is particularly problematic for small businesses dealing with currency exchange issues, who find it challenging to understand the cost implications of using the platform.

Lack of certain features: Users have highlighted that AgoraPulse lacks certain features that they consider essential. Some users have mentioned the absence of support for Instagram stories, the inability to clear out messages and comments, and the option to post within the platform itself. These limitations restrict their ability to fully utilize AgoraPulse for social media management.

Users highly recommend trying AgoraPulse, especially during the 14-day trial period, to see if it meets their needs. They also suggest taking advantage of tutorial videos and comparing demos to determine if AgoraPulse is the right match. Additionally, users recommend subscribing to AgoraPulse for comprehensive social media management, including monitoring, publishing, and analytics. They believe AgoraPulse is worth the cost and offers robust tools for managing multiple social media channels and engaging with customers. Overall, users find AgoraPulse to be a valuable tool for social media management and recommend giving it a try.

Attribute Ratings

Reviews

(1-25 of 342)
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Score 10 out of 10
Vetted Review
Verified User
Streamlining social media channels and their management via a distributed content team and calculating the KPIs. We are currently using Agora Pulse for 11 brand accounts.
  • Full of features, and as the social media channel features are updated, the Agora team is quick to adapt
  • The account manager and support team are real humans, hands-on and extremely helpful.
  • User frendly and great help article section
  • Having all features available on browser app on the mobile app.
  • Instagram preview to have the ability to rearrange by moving the tumbnail images
They are fantastic applications and great value for money, and they shine when it comes to user support.
Slightly pricier for a single subscriber who will benefit greatly from Agora Pulse
September 18, 2023

So worth it.

Tom Chappell | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Being able to schedule content for two different brands across five separate platforms and nine different profiles. See the engagement and reporting on posts
  • The ability to duplicate content and easily select repetitive hashtags is really helpful and speeds up the workflow.
  • The insight with the reporting is really helpful, from seeing the times followers are motst engaged to seeing how much of a video is completed.
  • The ability to preview the instagram grid is really helpful and was one of the reasons I chose Agorapulse over its competitiors. The look of the grid is important to us.
  • When it comes to choosing times to post, I would like Agorapulse to suggest times based on the times previous posts got good engagement. A competitor had this functionality but I can't remember who it was.
  • When an image is not the right format/size, I would rather Agorapulse be able to tell me which one it is rather than just leaving me to have to investigate which one is problematic.
  • A shortcuts tab to my most visited sections of Agorapulse would be helpful. E.g. I am always checking the best times to post from the global reporting tab.
It has a lot of functionality and the support team are always very prompt in investigating and solving problems I might have. It is a bit pricey compared to other schedulers but I think that money is worth based on those two points alone.
Chelsey M. Gray | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
At our company, we use Agorapulse for scheduling and publishing social media content, creating cross-channel reports, responding to comments and messages, social listening and engagement, and collaborating with our internal team on all of these efforts. We are able to do all of this in one place and have a track record of the activity. Before Agorapulse, we were doing everything by email. This makes it much easier, especially knowing that other teammates can still receive an email if desired in order to be notified of action items on their end. We have two pro accounts currently used by myself and one other person on my team who is involved in the day-to-day of social media management at our company.
  • Collaboration with internal team - competitors we evaluated didn't have the same ability to collaborate with our teammates and assign tasks or approvals across publishing, inbox, and social listening like Agorapulse has. This is a major plus for us!
  • Customer service - excellent team and top notch communication
  • Cost effective pricing - it is an all in one tool that solves the majority of our business needs for social media at good price
  • Social listening included - it's great that we're able to monitor keywords and hashtags for our brands without an add-on fee. Many competitors charge extra for this feature, so we are grateful is included in our main plan.
  • Having the ability to gain access for more than one account to view billing and invoices would greatly help our process and make it easier for us.
  • For social listening on Instagram, we would love the ability to be able to filter out certain countries, only choose certain languages, and remove content from being seen that uses specific keywords.
  • For assigning tasks in the Agorapulse inbox, our workflow would be enhanced if we could see all historical data in a chat between teammates rather than seeing only one message at a time with the single ability to assign and unassign. It does the basics of what we need for now, but this would make it even better.
  • Having the flexibility to edit the text in the caption when cross-posting the same post across channels would make it easier to schedule and publish posts.
If you work for a small business and are looking for an all-in-one social media management tool at a low cost to meet your needs across scheduling, publishing, reporting, social care, social listening, and team collaboration, Agorapulse is for you. If you are looking for more robust capabilities in social listening, for example, at a larger company, then you might like to consider software more tailored to your specific needs.
Lily Waring | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Agorapulse to schedule our content on Facebook, Instagram, Twitter and LinkedIn for two brands, [...] and ]...]. In addition to content creation and scheduling, we also utlise social listening, inbox, and reporting. The reporting function easily allows us to see which posts have performed well and what we need to change, we can see the best time to post, popular types of post, and lots of details to help plan for most of the channels we use. We have two team members who use the platform daily and we've also made use of the shared calendar function for our manager to approve posts if necessary.
  • Reporting
  • Listening
  • Planning
  • Inbox
  • Alt text not transferred over if duplicating post on a different social account
  • Alt text limit for LinkedIn fewer words than is allowed from direct posting
  • Other types of posts for LinkedIn, like document and article, not available
Agorapulse has been a huge benefit to us as a business and is the most comprehensive platform we've used, having previously been with Hootsuite and ContentCal. It is likely to be better for companies that are managing multiple social profiles and want to consolidate these into one manageable platform. Given the amount of features it provides, it might not be suitable for individuals. The reporting is a fantastic part of the platform, which includes brand awareness for certain profiles, the best time to post for engagement, and details that all help with strategising. The inbuilt link shortening and tracking is useful, we've set this up and need to explore its capabilities further. Overall, we would recommend Agorapulse and it's a great asset to our business.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We schedule content, manage inbound engagement and review analytics/reporting.
  • scheduling for multi-platforms
  • listens to user feedback
  • it feels buggy sometimes
  • Certain features require many click throughs and dont have a streamline path to access (IE PulseLinks)
It does what it needs to for us!
Emily Anne Buck | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I love the ease and access of posting to multiple social media platforms all in one place. The metrics are pretty good too. Each platform varies on the metrics so it depends on what you are looking for. As far as the social listening goes, it's nice to be able to filter "organic comments" versus paid ad comments, for example, and be able to respond to your audience. Agorapulse gives you notifications if a post fails as well. Customer service is always wonderful and eager to help! I do recommend AgoraPulse!
  • Ease and access
  • Customer service quick to respond and eager to help; find a solution
  • The ability to post from multiple platforms all at one but also being able to customize each post so they care slightly different, different pics or using hashtags versus not using hashtags for example.
  • I noticed recently, I'll set up a tweet from X (Twitter) to make sure the characters are the right amount, and then I'll plug it into v and it says I have too many characters. I feel like this has possibly changed? I don't remember it doing this before. Don't like that part.
  • I would like to see the ability to use thumbnails on all platforms
  • Certain size videos don't upload to LinkedIn but if I do it directly from the LinkedIn page, it will allow that size.
Only reason I didn't give a 10 is because there is always room for change and improvement! But I highly recommend Agorapulse to any business using social media. It is a great product with great people ready to help! I enjoy using it everyday and literally can't imagine work life without it!
September 11, 2023

We LOVE Agorapulse!

Hope Delongchamp-Boissoneault | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Agorapulse is a dream social media management software!

We were looking for scheduling software that did exactly what's promoted, no hurdles. We're so happy that Agorapulse was that for us! We've tried many different competitors, but Agorapulse is my personal favourite, and the one that I'm going to be sticking with.

Not only is the scheduling software a breeze, but the analytics, assigning posts, inbox, and more, are fantastic features we use on the daily.

We're happy to use this software to post daily across many social media platforms (LinkedIn, Facebook, Instagram, etc.) for both internal use and client use.

  • Impressive, fast communication (customer support)
  • Easy scheduling tools -- with a nice social media preview feature!
  • Accurate social media metrics reports (and making top performing content easy to see and detailing how it's top performing!)
  • Adding scheduling for other platforms (like Threads!)
  • Organizing for additional clients (which I know is on the way!)
Want to run a social media department? I think Agorapulse is perfect. In my experience, it has everything you need post-strategy to make sure your posts are being seen, and then tells you by HOW MUCH they're being seen.
September 11, 2023

LOVE!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
I create and post all content for multiple social media platforms. Without a scheduling tool, I would not be able to stay on top of social media. Agorapulse lets me easily schedule posts ahead of time, which gives my supervisors plenty of time to review/edit/revise my content.
  • I love that I get a detailed list of new features and how to implement them after an update.
  • The publishing tools are very simple to use and teach other members of my team.
  • I like that you can create notes and toggle them on and off for a simplified view of the calendar.
  • Sometimes the social media preview does not accurately display the image size. I have noticed this when publishing an image along with a link to our blog.
I have reached out a few times with questions/issues and I always get a quick and helpful response from their team!
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Everything is in one place! Monitoring is easy and intuitive and social media management easy and efficient. It is easier and above all faster to be able to read all the comments and be able to respond to them in one place. The programming calendar is very well done. The gears are also well fitted. But above all what I like about Agorapulse is that it is an intuitive and very easy to use platform, not to mention the fast and efficient customer service.
  • Customer service, fast and personalized
  • Social media monitoring
  • Reports
  • Social media calendar and programming
  • Offering access to more social media (pinterest, snapchat, thread...)
  • It could be cool to have help from an AI for creating text
  • Having the possibility to monitor Facebook Groups that the page follow
  • Having the possibility to search specific users or terms in the monitoring section
Every morning my routine is really simplified, because I spend my time in a single platform. It is certain that with the limitations of certain social networks it is impossible to see everything, but it is rather minimal as a problem. During implementation, small problems can often occur, but the customer service is really efficient.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Agorapulse to manage thousands of social media messages and comments we get across all of our platforms, helping us to stay organized and allowing us to respond to as many people as humanly possible in a timely manner; we also use Agorapulse to schedule all of our content.
  • scheduling content
  • quick refresh of new messages
  • few to no glitches
  • you can see the UX/UI design and the amount of research they put into their platform
  • In my experience, their customer service is quite slow
I think it is well suited for managing several social media accounts or for big companies. I think it might be too advanced or pricey for small companies or only a few customers.
Winston Bromley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Agorapulse in our business to help our clients get more out of their marketing. With Agorapulse allows us to focus on marketing our clients' online presence via their social media accounts to get the most engagement, social proof, and ROI. It allows us to plan out the strategies in a way, that we can see the bigger picture as well as finesse the subtle signs given off through engagement. With Agorapulse, we have driven our clients to higher subscriber numbers and engage quicker, as inside the program, we can jump between accounts quickly, and schedule our strategic posts to hit at the right time of the day. This program saves us SO much time that we can focus on being "social" on social media, and create meaningful conversations with the people that matter that most... Our client's clients. We have used other tools in the past, but this one is the one we stick with. I would highly recommend it.
  • Scheduling Content
  • Very quick Customer Support if needed
  • Seeing comments and messages easily in one spot
  • Ability to post to many different (yet important platforms)
  • The Design and layout looks simple but it's really efficient.
  • Being able to categorize various clients into groups
  • Mass scheduling with the ability to finesse the social media message to it's platform
  • Adding in newer platforms (although I believe they do this quickly)
  • The ability to edit videos in the backend would be awesome
  • A hashtag generator would be really great.
I think Agorapulse is suited for any industry. We have used in many niches and it's always performed for us. In my experience, it allows you peace of mind to be able to post content once, and have the content go out to all of your platforms. I think it's well suited if you want to have detailed reports as well as being able to spot trends in your content. In my opinion, using this software really adds time back into your business - whether you are a cafe or a Forbes 500 business, this tool can help you grow and get more engagement sooner. I believe it's for every business that has a presence online.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use 9 social media platforms for our company. Using Agorapulse's social media management and scheduling is convenient and time-effective for the fast-paced property management/ real estate industry we're in.
  • Calendar Lists are helpful in previewing posts as if its on a timeline
  • Inboxes ensure no message is ignored on FB and IG
  • Allowing drafts to be held in its own tab helps with planning and keeping thoughts in order
  • Site can freeze while work on a draft
  • Cannot tag personal LinkedIn pages
Small businesses that need social media management and marketing strategies with a smaller budget should definitely take advantage of the awesome customer service, webinars, and features.
April 21, 2023

Agorapulse is great!

Ivan Trejo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I have been using Agorapulse for a while now, and I am thoroughly impressed with its features and functionalities. The enhanced AI writing and monthly reporting features are just some of the many things that make Agorapulse stand out from other social media management tools. The platform is intuitive and user-friendly, making it easy for me to navigate and accomplish my tasks efficiently.
  • Create, schedule, and manage content for multiple clients in one central location.
  • Enhanced AI writing
  • Shared content calendars
  • Automated reporting straight to your inbox
  • additional tracking parameter customization
Agorapulse is great for large agencies
May 31, 2022

Go Agora!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Agorapulse is great for managing and scheduling social media for my company. It solves the need for having a multitude of software to schedule for social media creatives.
  • Scheduling creatives
  • Managing social media calendar
  • Tacking KPI's
  • Assigning tasks
  • Email notifications
  • Adding newer types of social media (TikTok)
Agorapulse is well suited for people that need a tool to help schedule and keep track of creatives on their social media platforms.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Agorapulse is used to manage the social media accounts of our K-12 Public education school district. Managing the social media account on various platforms for 7 different campuses made time management very difficult. This tool is a great time saver.
  • Post on multiple platforms.
  • Review and reply to comments.
  • Review posts and mentions.
  • The content calendar could be a bit more user friendly.
  • We cannot always reply or comment from the platform.
This is a great tool for small K-12 institutions that do not have multiple people handling communications.
Katarzyna Barzan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Our organization uses post scheduling for social media as well as community management & reporting. We use the scheduling tool mostly for Instagram and LinkedIn posts, and the community management tools for all of our social media profiles (e.g. we automatize our responses to messages as well as use inbox assistants to filter certain phrases. We use Agorapulse broadly for our day-to-day social media management and gathering data.
  • Community management
  • Reporting
  • Community management
  • A/B testing
  • Alerts for increased engagement with particular post
  • Trends from other related / selected profiles
The scenario for which Agorapulse is well suited is for a small business that wants to easily manage their social media profiles since it's easy to integrate all relevant accounts as well as cooperate with your team members. A scenario where it's less suited is for large businesses with a lot of traffic and a lot of data to process, as well as a huge follower base to manage.
December 14, 2021

IT'S GOOD!

Score 6 out of 10
Vetted Review
Verified User
Incentivized
I schedule all my clients' social media messages on it.
  • Schedules across platforms.
  • Enables you to send to queue.
  • Report.
  • No ability to draft content.
  • Ability to reschedule things if already queued (it won't let you move them) very annoying.
I really enjoy using it on the whole. I do however feel it can be a bit glitchy which is very frustrating. I don't trust it 100% which is disappointing.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Agorapulse has been an excellent platform for us to manage our social media content. From drafting content to assigning to colleagues for review to publishing to various social media channels, Agorapulse has helped us streamline operations and significantly increase efficiency while also serving as a way to easily access prior content.
  • Drafting and publishing content for Facebook, LinkedIn, and Twitter.
  • Review / assignment process between colleagues.
  • Easy-to-use software platform.
  • Ability to rearrange photos.
  • Instagram grid preview functionality.
  • Increasing max size of uploaded pictures.
Agorapulse is excellent for Facebook, LinkedIn, and Twitter. While we post to those channels for clients, Instagram remains the top priority, and we find Agorapulse's platform to be subpar compared to others that offer a visualizer for previewing/managing upcoming Instagram posts. Once Agorapulse offers this functionality, it will be hard to beat.
Score 10 out of 10
Vetted Review
Verified User
We use Agorapulse to review community comments & moderate questions about the ClickFunnels company & products. We moderate to filter for spam, negative comments & customer support concerns. We try to gauge the community member's experience levels and we direct them to other programs and educational opportunities we believe would help them along their entrepreneurial path. We engage, motivate and build relationships within the community to fulfill our company mission to help entrepreneurs and small business owners — grow their companies through sales funnels. We believe that helping businesses grow helps the world move forward, even if just a little bit, and Agorapulse helps us to accomplish that mission.
  • Filters for negative hate speech and spam keeps our comments feed moving forward positively
  • Saves us time in having to scan hundreds of ads manually so we don't miss questions from our community
  • Helping us to filter different types of traffic, paid and organic
  • Let's us moderate a large network of different Social Media channels into one central app
  • Dynamic FB ads inclusion would be helpful
  • A list of all the Ads that are being served by the system, so we could make sure we aren't missing any
Sometimes I need to be able to see an entire conversation instead of 1 person's comment, and Agorapulse helps with that by adding a button to go to the Social Media source to see it. Creating filters has really helped with preventing negative conversations from getting out of control. Being able to see one commenters entire history has helped to make decisions about content and responses.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use it to manage post and ad comments across social channels.
  • Displays everything in one place easily
  • Easy to toggle between channels
  • Makes it easy not to double reply etc
  • Find social planning / scheduling not that easy
  • Later still seems more intuitive for planning
  • Fairly expensive
We find it good for managing posts and community but not so easy for planning content.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Agorapulse to manage our social media inboxes and engage with customers. It allows us to build a community around our brand and manage our reputation.
  • Reply, like, delete, and hide to Facebook comments
  • Monitor hashtags
  • Check Instagram and Twitter direct messages
  • Glitchy service
  • Allowing team members to see when other members are viewing an item
  • Add social listening to analytics
It is very good for start-ups that don't have a lot of cash but do have a huge social media presence.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Agorapulse is being used by our community team, which is 2 people. Our associate position plans and schedules social media posts, while my position as manager is to review and either reassign for editing or approve for posting. Agora is great for managing everything from one place and makes it easier to export analytics for review.
  • Laying out the different social media accounts on the calendar
  • Allowing responses and tagging across social media all in one place
  • Scheduling a post for multiple channels is easy and a time-saver
  • Would love to have a draft feature. We often don't schedule things until the assets are ready, or use a placeholder image and swap them afterwards
  • Editing posts intended for multiple channels is not as easy as scheduling them in the first place. I would love to edit and have the same menu I do as when I'm scheduling where I have my base text and then the adjusted text for each social media. It's rare that something I've planned to be a similar post across channels, needs editing, but only for one of those channels. e.g. Correcting mistakes or changing strategies.
  • Currently, I export the analytics and put it in a Google Sheet where I have more control over the data, which I love. For me to use the Agora Reports system, I would need substantial features like comparing metrics in the same charts, using direct line charts instead of smoothed (smoothed charts look nice, but just obfuscate data), separating out paid growth, etc. It's probably too large an ask for what Agora is trying to provide, which is why the export tool is very useful.
  • While I'm talking about it, a slight bug with the export tool is that when you export two things in quick succession, it just sends a duplicate of the first report via email. I'll export a CSV of Global data and then a CSV of Content, and if I do it too quickly, it doubles up the Global data and I don't get the Content until I resend.
  • More specific filtering for listening. Sometimes someone has our brand in their name and we get ALL of their content. We have to add each user like this to the filter instead of being able to filter out usernames that contain it.
I think Agora is great for small teams looking to schedule posts and respond to users. I haven't used it at scale, so I can't recommend it for larger companies, but I love it for what we do. If you're savvy with Google Sheets, then the Agora exports are really handy. If you don't need specific data or the ability to compare metrics, and just want a surface-level look at your social performance, the analytics tools are nice.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are a social media marketing agency and as such we create organic content for many different clients. Agorapulse enables us to create, organise and manage content and engagement all in one place for all of our clients. The community management tool is fantastic for keeping all of our engagement in one place and calendar sharing means we can send content to each other and clients for approval.
  • Calendar sharing - great for internal and external approval
  • Community management - it means we can keep on top of engagement for all of our clients in one place
  • Report - it's really useful for us to be able to create such in depth reports that we can use internally but also share with clients so they can see the results of what we are doing
  • Although rare, occasionally posts won't post without reason, which makes it hard for us to learn and avoid these mistakes in the future
  • It would be great to see more Instagram integration, but I am aware that's due to issues with Instagram not Agorapulse
  • It would be great to see other platforms integrated fully such as Google My Business
If you manage multiple social media accounts, Agorapulse is a must. Even if they are different platforms for one business, the cross-platform duplication and calendar means everything can be created and organised in one place. The community management feature is fantastic for those who need to keep on top of things.
Kelby Mcnab | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are a marketing agency that uses Agorapulse for social media management and to run reports. Our Account Managers use it to schedule content, run reports, and interact with followers. Our clients use it to see what content they have scheduled out.
  • Great layout
  • Communication/Support
  • User-friendly
  • Doesn't crash consistently
  • Bigger calendar layout
All around great software.
Genevieve Leveille | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Agorapulse to centrally manage the company and my personal social media. It allows us to plan and address the marketing effort across the various social media platforms. It is key to assure that the posts are reviewed not only for their content but for message correctness. Another key aspect of social media is to have posts be delivered when they will create the most impact which means scheduling which is a key component of Agorapulse.
  • Scheduling of Posts with the option to repeat
  • Copying content across various platforms
  • Reporting
  • Ability to have someone else review the post prior to release
  • Reporting not available for personal accounts
  • Adding TikTok
  • Ability to tag personal accounts in LinkedIn and FaceBook
  • When copying from one platform to another, one has to go and redo the tags or they will not come up properly. If the the @ is the same in the two platforms, it should take that into consideration and not ask to re-enter.
[Agorapulse] is pricey compared to other offerings, but the reporting that is provided and the opportunity to understand the impact is second to none. Being able to also cover several of one's platforms with an easy to read calendar allows for planning for the social media activities.
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